Problem with Much Better (can't get the request)

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CougarLady

Topic Creator

Forum posts: 20 Member since: 07.05.2020

Problem with Much Better (can't get the request)

4th Jul. 2020, at 02:29 pm CEST#1

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Hello,

since Videoslots has now unfortunately abandoned Trustly, I had decided to use MB as an alternative.
However, I do not get the Deposit request. VS Support is at a loss.

xxx (Videoslots)
Jul 4, 2020, 10:26 AM GMT+2
Good Morning xxx

I hope you are well,

I am writing to advise you that after the accounts department looked into your issue, they have requested that you make sure that you are putting in the correct number and with prefix if needed

If they are not receiving the code is not something from our side, as the code is sent from MuchBetter and not ourselves.

If you require any further assistance please do not hesitate to contact us.

Kind Regards

MB support has not yet responded.
So I tried 2 other casinos, there everything works without problems.

Maybe someone knows the problem

Kind regards,
CougarLady

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Bali94

Forum posts: 9 Member since: 11.08.2020

Problem with Much Better (can't get the request)

27th Aug. 2020, at 10:40 am CEST#2

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Moin,

first sorry if I bring the thread out of oblivion but exactly the same problem I also have at Videoslots and Mrvegas. I was even just under an hour at Mrvegas in Live Chat and have tried everything, in the end they said I should write MuchBetter but the apparently do not know themselves what this is. Maybe who had the problem and could solve it?

LG

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Top Member

Pneumatic

verified

Forum posts: 645 Member since: 23.01.2020

Problem with Much Better (can't get the request)

24th Jul. 2021, at 12:07 pm CEST#3

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I have the same problem, anyone experience in the case?

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Expert

sippi

Forum posts: 1.569 Member since: 28.09.2016

Problem with Much Better (can't get the request)

24th Jul. 2021, at 12:52 pm CEST#4

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Pneumatic wrote on 07/24/2021 at 12:07 PM: I have the same problem, anyone experience in the case?

Did it work before at the same casino with MB? If so, you have when you open the MuchBetter app, there is also an item there called something like Requested Payment. Look there to see if something is noted. Otherwise, maybe it's the mobile number that is stored at the casino, for example, that you have 49 0174/xxxxxx instead of 49174 specified?

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Top Member

Pneumatic

verified

Forum posts: 645 Member since: 23.01.2020

Problem with Much Better (can't get the request)

24th Jul. 2021, at 01:19 pm CEST#5

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Hey, In fact, this has never worked at VS, for whatever reason. Wanted to pay me 50 €, but about bank did not work (was probably the new AGB's) anyway, payout via MuchBetter was possible, which I also did. Payout was confirmed, mobile number is correctly deposited, but the 50€ are lost in space.

If I want to Deposit via Muchbetter, comes the following window in the connection and that is ONLY at VS so...

" alt="Pneumatic" title="Pneumatic" />

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Top Member

R0UNDER

Forum posts: 708 Member since: 14.06.2019

Problem with Much Better (can't get the request)

26th Jul. 2021, at 12:38 am CEST#6

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When the image appears, you just need to complete the transaction in the MB app. VS will not close by itself, as usual. So just close the pop up and then you should see the amount directly in the account.

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Expert

Xavi22

Forum posts: 1.584 Member since: 14.06.2019

Problem with Much Better (can't get the request)

26th Jul. 2021, at 11:49 am CEST#7

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I also have the picture again and again and then get but also directly a request on my phone

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gamble1

Forum moderatorverified

Forum posts: 6.437 Member since: 21.04.2019

Problem with Much Better (can't get the request)

26th Jul. 2021, at 12:16 pm CEST#8

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So I had it once at 21Prive there was also no request sent

Support no idea MB no idea so I left it there to play

Went with me after a few days again

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Top Member

Pneumatic

verified

Forum posts: 645 Member since: 23.01.2020

Problem with Much Better (can't get the request)

26th Jul. 2021, at 12:35 pm CEST#9

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There was indeed an error.

Muchbetter has now transferred the money back to Videoslots.com and now I can wait forever for Videoslots.com to add it to my player account

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Expert

Xavi22

Forum posts: 1.584 Member since: 14.06.2019

Problem with Much Better (can't get the request)

26th Jul. 2021, at 02:13 pm CEST#10

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Thanks for the info. So all good again

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Deposit and withdrawal methods: Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

Problem with Much Better (can't get the request)

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