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Deposit and withdrawal methods: Please help with payout

Topic created on 14th Oct. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,476
Twentyeight28
Visitor

Please help with payout

14th Oct. 2020, at 08:35 pm CEST#1
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Hello everyone,

first of all thank you for the opportunity to register here and ask my question

Unfortunately, I probably have a problem with the withdrawal procedure at netbetcasino. To the antecedent

I signed up with this casino about 2 months ago and play there regularly, as it is the only online casino I am currently signed up with. For my deposits I have used about 85% paysafecard. The other 15% is split between Visa, MasterCard and sofortüberweisung. I have also deposited frequently and a lot, which has given me VIP status with my own contact person. Now it so happens that I have unfortunately deposited a few times with the Visa credit card of my grandfather (of course with consent, provable by power of attorney). The Deposit volume with this card corresponds to a maximum of 1.5% of my total deposits with this provider. Now I deposited 100€ with Paysafecard in the night from Monday to Tuesday, won and wanted to pay out almost 4000€ to my bank account. Now I received an email that before processing the withdrawal must verify my credit cards. Now a requested credit card is the card of my grandpa.

Does anyone know anything about this or have an idea how I should best proceed? Unfortunately, I'm worried that the Provider might get in the way as soon as they see that this one card is not registered in my name.

Thank you very much in advance for your advice and help.

With kind regards!
Marvin

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k****8

Please help with payout

14th Oct. 2020, at 09:05 pm CEST#2
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Well eig it is forbidden to Deposit from another person 😋 eig violates the rule but would clarify it simply over the chat so that you also prove it so ne power of attorney etc 😋 but that make the also really on purpose eh

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Falko
Icon

Please help with payout

14th Oct. 2020, at 09:23 pm CEST#3
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Then there is the Vipberater, whom you have acquired through your high deposits. You can solve the problem with him better if you explain it to him. Is also for the casino a good income to have such players. Otherwise, of course, that's right, you can not Deposit from other accounts, not even that of the spouse or spouse is allowed. Some casinos do not pay out because of this. NetBet is normally also really strict. Gave of this casino here in the forum also already quite a lot of complaints. If I were you, I would first contact your contact person at Netbet and explain it to him. Especially since you are now playing in your first casino, because you do not know about everything so well what everything is allowed and what everything is forbidden.

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Mulahontas
Rookie

Please help with payout

15th Oct. 2020, at 02:22 pm CEST#4
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Back then at Lapalingo I had the same problem ! That was a total heckmeck ! Has dragged on for weeks! I got then ne power of attorney for the account of my husband then it went! But only because they have turned a blind eye and I have gone to them every day on the sack

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genrix
Top Member

Please help with payout

15th Oct. 2020, at 04:03 pm CEST#5
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Twentyeight28 wrote on 10/14/2020 at 8:35 pm: Hello everyone,

first of all thank you for giving me the opportunity to sign up here and ask my question

Unfortunately, I probably have a problem with the withdrawal procedure at netbetcasino. To the antecedent

I signed up with this casino about 2 months ago and play there regularly, as it is the only online casino I am currently signed up with. For my deposits I have used about 85% paysafecard. The other 15% is split between Visa, MasterCard and sofortüberweisung. I have also deposited frequently and a lot, which has given me VIP status with my own contact person. Now it so happens that I have unfortunately deposited a few times with the Visa credit card of my grandfather (of course with consent, provable by power of attorney). The Deposit volume with this card corresponds to a maximum of 1.5% of my total deposits with this provider. Now I deposited 100€ with Paysafecard in the night from Monday to Tuesday, won and wanted to pay out almost 4000€ to my bank account. Now I received an email that before processing the withdrawal must verify my credit cards. Now a requested credit card is the card of my grandpa.

Does anyone know anything about this or have an idea how I should best proceed? Unfortunately, I'm worried that the Provider might get in the way as soon as they see that this one card is not registered in my name.

Thank you very much in advance for your advice and help.

With kind regards!
Marvin

Go to the Live Chat and explain your situation to them. If you can prove the power of attorney, I think there will be no problems.

This post has been translated automatically

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