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Deposit and withdrawal methods: Platincasino Payout Problems

Topic created on 14th Jun. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,341
Jvria

Platincasino Payout Problems

14th Jun. 2022, at 11:10 am CEST#1
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Dear Community,

I have the following problem

I have requested a withdrawal from Platincasino the week before last/last of 1350 euros via bank transfer. This has never caused problems, the money was usually within a day onm account. But last week the amount was booked back to the Platincasino account so I requested this amount again for withdrawal. Until now nothing has arrived. In the chat you are only kicked out - EMAIL is written. The bank says that no incoming funds are rejected and that I should ask the remitter. Does anyone have experience with such actions ? Can someone help me further?

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gamble1
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Platincasino Payout Problems

14th Jun. 2022, at 11:25 am CEST#2
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Jvria wrote on 06/14/2022 at 11:10: Dear Community,

I have the following problem

I requested a withdrawal from Platincasino the week before last/last of 1350 euros via bank transfer. This has never caused problems, the money was usually within a day onm account. But last week the amount was booked back to the Platincasino account so I requested this amount again for withdrawal. Until now nothing has arrived. In the chat you are only kicked out - EMAIL is written. The bank says that no incoming funds are rejected and that I should ask the remitter. Does anyone have experience with such actions ? Can someone help me ?

Hey Hey

Was the money from Platin already gone ? Was only the withdrawal request canceled ? Usually this happens when e.g. still missing turnover as a result of the Deposit and since apparently your money is still there in the same amount, no other problem such as Max Cashout or bonus conditions should be the problem

100% clarity can give you the support try times in the chat to go if you are not logged in then you are not kicked

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Jvria

Platincasino Payout Problems

14th Jun. 2022, at 11:28 am CEST#3
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Thanks for the quick reply

So the withdrawals were instructed correctly and the money is gone or was gone and has come back and is now gone again with bonus I never played

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gamble1
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Platincasino Payout Problems

14th Jun. 2022, at 04:10 pm CEST#4
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Jvria wrote on 06/14/2022 at 11:28 am: Thanks for the quick reply

So the payouts were correctly instructed and the money is gone or was gone and has come back and is now gone again with bonus I never played

That is then really strange ask times best at the team here after whether someone can ask for you times what is going on there then everything should be done quickly

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Jvria

Platincasino Payout Problems

14th Jun. 2022, at 07:02 pm CEST#5
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gamble1 wrote on 14.06.2022 at 16:10 Clock
That is then really strange ask times best at the team here if someone can ask for you times what is going on then everything should be done quickly

Is it possible that the money is canceled at the bank and then goes back? Although the nice lady on the phone with assured that the money is not hanging at the bank ?

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gamble1
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Platincasino Payout Problems

14th Jun. 2022, at 10:09 pm CEST#6
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Jvria wrote on 06/14/2022 at 19:02
Is it possible then that the money is cancelled at the bank and then goes back ? Although the nice lady on the phone assured me that the money is not hanging at the bank ?

Yes that can be but that it then appears again on your player account at Platin I think it's strange nevertheless you have to somehow get your money so my suggestion to write to someone from the team here then all doubts can be cleared out of the way what's going on and you can be paid your money possibly about an alternative

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Sabine
Experienced

Platincasino Payout Problems

15th Jun. 2022, at 12:10 pm CEST#7
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Since the TE has opened a complaint thread, I will close this thread.
To the current topic goes here.

This thread was closed

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