Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Platincasino Payout Problems

Topic created on 14th Jun. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,355
Jvria

Platincasino Payout Problems

14th Jun. 2022, at 11:10 am CEST#1
0 Likes

Nobody has liked this post so far
Dear Community,

I have the following problem

I have requested a withdrawal from Platincasino the week before last/last of 1350 euros via bank transfer. This has never caused problems, the money was usually within a day onm account. But last week the amount was booked back to the Platincasino account so I requested this amount again for withdrawal. Until now nothing has arrived. In the chat you are only kicked out - EMAIL is written. The bank says that no incoming funds are rejected and that I should ask the remitter. Does anyone have experience with such actions ? Can someone help me further?

This post has been translated automatically

gamble1
Icon

Platincasino Payout Problems

14th Jun. 2022, at 11:25 am CEST#2
0 Likes

Nobody has liked this post so far
Jvria wrote on 06/14/2022 at 11:10: Dear Community,

I have the following problem

I requested a withdrawal from Platincasino the week before last/last of 1350 euros via bank transfer. This has never caused problems, the money was usually within a day onm account. But last week the amount was booked back to the Platincasino account so I requested this amount again for withdrawal. Until now nothing has arrived. In the chat you are only kicked out - EMAIL is written. The bank says that no incoming funds are rejected and that I should ask the remitter. Does anyone have experience with such actions ? Can someone help me ?

Hey Hey

Was the money from Platin already gone ? Was only the withdrawal request canceled ? Usually this happens when e.g. still missing turnover as a result of the Deposit and since apparently your money is still there in the same amount, no other problem such as Max Cashout or bonus conditions should be the problem

100% clarity can give you the support try times in the chat to go if you are not logged in then you are not kicked

This post has been translated automatically

Jvria

Platincasino Payout Problems

14th Jun. 2022, at 11:28 am CEST#3
0 Likes

Nobody has liked this post so far
Thanks for the quick reply

So the withdrawals were instructed correctly and the money is gone or was gone and has come back and is now gone again with bonus I never played

This post has been translated automatically

gamble1
Icon

Platincasino Payout Problems

14th Jun. 2022, at 04:10 pm CEST#4
0 Likes

Nobody has liked this post so far
Jvria wrote on 06/14/2022 at 11:28 am: Thanks for the quick reply

So the payouts were correctly instructed and the money is gone or was gone and has come back and is now gone again with bonus I never played

That is then really strange ask times best at the team here after whether someone can ask for you times what is going on there then everything should be done quickly

This post has been translated automatically

Jvria

Platincasino Payout Problems

14th Jun. 2022, at 07:02 pm CEST#5
0 Likes

Nobody has liked this post so far
gamble1 wrote on 14.06.2022 at 16:10 Clock
That is then really strange ask times best at the team here if someone can ask for you times what is going on then everything should be done quickly

Is it possible that the money is canceled at the bank and then goes back? Although the nice lady on the phone with assured that the money is not hanging at the bank ?

This post has been translated automatically

gamble1
Icon

Platincasino Payout Problems

14th Jun. 2022, at 10:09 pm CEST#6
0 Likes

Nobody has liked this post so far
Jvria wrote on 06/14/2022 at 19:02
Is it possible then that the money is cancelled at the bank and then goes back ? Although the nice lady on the phone assured me that the money is not hanging at the bank ?

Yes that can be but that it then appears again on your player account at Platin I think it's strange nevertheless you have to somehow get your money so my suggestion to write to someone from the team here then all doubts can be cleared out of the way what's going on and you can be paid your money possibly about an alternative

This post has been translated automatically

Sabine
Experienced

Platincasino Payout Problems

15th Jun. 2022, at 12:10 pm CEST#7
0 Likes

Nobody has liked this post so far
Since the TE has opened a complaint thread, I will close this thread.
To the current topic goes here.

This thread was closed

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 11:01 pm CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately