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Deposit and withdrawal methods: Platincasino payout

Topic created on 13th Aug. 2024 | Page: 1 of 2 | Answers: 25 | Views: 1,528
elbarto
Visitor

Platincasino payout

13th Aug. 2024, at 07:43 pm CEST#1
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Hello,
I won 3k at Platincasino last week and of course tried to cash out, I sent all the documents regarding the Verification they just told me the address does not match the one from the site only the address is just a different entrance for the building the address is the same and they said I should write to support for the address change as it is on my bills
I haven't gotten an answer from them for 3 days now, I think that's really cheeky because I've deposited a lot so far and after 5 mails I still haven't gotten an answer from them, it can't be that everything takes so long ?


Lg

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gamble1
Icon

Platincasino payout

13th Aug. 2024, at 11:46 pm CEST#2
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What status do you have there? If you have Platin write to the VIP support they also took care of my payout immediately today

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elbarto
Visitor

Platincasino payout

14th Aug. 2024, at 12:32 am CEST#3
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Unfortunately I'm silver status because I don't play that often I just don't understand why it takes so long for them to get back to me, I only got 1 mail within 1 week and that the addresses don't match since then no news
Live chat function is strangely not available for me either I'm really desperate

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elbarto
Visitor

Platincasino payout

15th Aug. 2024, at 04:51 pm CEST#4
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Another 2 days passed still no answer.
Biggest scammer club within 1 week only got 1 email where they think the address does not match, then wrote that they change my address since then no answer from support does anyone know if I can report something to the license would be very grateful for it

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gamble1
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Platincasino payout

16th Aug. 2024, at 12:09 am CEST#5
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elbarto wrote on 15.08.2024 at 16:51: Another 2 days passed still no answer.
Biggest scam club within 1 week only got 1 email where they think the address doesn't match, then wrote that they change my address since then no answer from support does anyone know if I can report something to the license would be very grateful for it

About the license you have almost no chances but they don't rip you off don't worry they are just extremely slow in the last days there are often problems but everyone got their money

My Tip if there is no answer for too long write again to ask is your right and if you don't overdo it (5 mails a day) nobody will take offense at that

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elbarto
Visitor

Platincasino payout

16th Aug. 2024, at 06:38 pm CEST#6
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The thing is I write them 1 mail every day but for 5 days I have not received a reply and the Live Chat does not work for me anyway because it only says "leave message"

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gamble1
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Platincasino payout

16th Aug. 2024, at 08:24 pm CEST#7
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elbarto wrote on 16.08.2024 at 18:38: The thing is I write them 1 mail every day but I haven't received a reply for 5 days and the Live Chat doesn't work for me anyway because it only says "leave message"

So I can tell you from many years of experience every day a mail there most of them switch to the "now you can f**k me" mode and put you at the bottom or even block you (all already experienced over the years)


Was the problem with your address right? Has something already been changed or still not?

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elbarto
Visitor

Platincasino payout

16th Aug. 2024, at 11:14 pm CEST#8
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Yes, that should not be the case with a reputable Provider, no, unfortunately nothing has been changed with the address yet, my payout has been rejected twice

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elbarto
Visitor

Platincasino payout

16th Aug. 2024, at 11:15 pm CEST#9
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I had almost the same problem with Icecasino 2 years ago, only that they even paid out my money after 2 weeks after a long back and forth and at least there was a Live Chat available, I would have thought that Platin is more "serious" than an icecasino, really a cheek

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JonasBrrt
Experienced

Platincasino payout

17th Aug. 2024, at 06:05 am CEST#10
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elbarto wrote on 16.08.2024 at 18:38: The thing is I write them 1 mail every day but for 5 days I have not received a reply and the Live Chat doesn't work for me anyway because it only says "leave message"

Only PlatinMember and higher can use the live chat they told me in a mail on demand. What an exaggerated sh...... Casino this has become... I also canceled and gambled away my last withdrawal of €2000 sometime after 2 weeks....

Every few days I got an email saying 'withdrawal canceled because something is missing' 😂
Even though I've been registered there for umpteen years. Of all the depositors I've ever made via the various providers, they've always asked for proof 😂
You can't make this stuff up

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JonasBrrt
Experienced

Platincasino payout

17th Aug. 2024, at 06:08 am CEST#11
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JonasBrrt wrote on 08/17/2024 06:05:

Only PlatinMember and higher can use the Live Chat I was told in an email when asked.... What an exaggerated sh...... Casino this has become... I also canceled my last withdrawal of € 2000 sometime after 2 weeks and gambled away....

Every few days I got an email saying 'withdrawal canceled because something is missing' 😂
Even though I've been registered there for umpteen years. Of all the depositors I've ever made through the various providers, they've always asked for proof 😂
You can't make this stuff up

And I haven't yet received an answer to my email asking if they're taking the p**s out of all their customers and that they should close my account.

But a Deposit bonus almost every day 🤣
They can't cope any more

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gamble1
Icon

Platincasino payout

17th Aug. 2024, at 07:17 am CEST#12
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JonasBrrt wrote on 08/17/2024 06:05:

Only PlatinMember and higher can use the Live Chat I was told in an email when asked.... What an exaggerated sh...... Casino this has become... I also canceled my last withdrawal of € 2000 sometime after 2 weeks and gambled away....

Every few days I got an email saying 'withdrawal canceled because something is missing' 😂
Even though I've been registered there for umpteen years. Of all the depositors I've ever made through the various providers, they've always asked for proof 😂
You can't make this stuff up

Well, they changed the license and in the course of this they wanted to have all methods verified once

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JonasBrrt
Experienced

Platincasino payout

17th Aug. 2024, at 02:17 pm CEST#13
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gamble1 wrote on 17.08.2024 at 07:17:

Well, they changed the license and in the course of that they wanted to have all methods verified

Haha club, I have full understanding for that. But please don't ask for 3 different online banking deposits, of course every 2 days, not together. Then d i accepted the screenshot from my virtual credit card 3 times, again 4 days later. Then from 2 depositors I had made with Paysafecard account a few years ago. Then of course from the depositors I made with the virtual one. Of course, everything again bit by bit, every few days. Unbelievable, I've already done a few things with it, but that's the first time I've lost my patience

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elbarto
Visitor

Platincasino payout

17th Aug. 2024, at 02:48 pm CEST#14
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So far I still haven't received an answer, I'm slowly giving up hope, it's unbelievable what they're pulling off at all that the Live Chat is only available for Platin members, with every other Provider there was always a live chat

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JonasBrrt
Experienced

Platincasino payout

17th Aug. 2024, at 03:47 pm CEST#15
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elbarto wrote on 17.08.2024 at 14:48: So far I still haven't received an answer, I'm slowly giving up hope, unbelievable what they are pulling off, even that the Live Chat is only available for Platin members, with every other Provider there was always a live chat

I also thought to myself, with live chat you could have asked once what was still missing and finished...

But this email every few days and always something new.
Doesn't work, which gambler doesn't manage to gamble away the money again for 2-3 weeks? Difficult 😂
1 week is still not that long

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