Don't worry about the mails first is completely normal you only get one when you make the payout and it is in the system when it is confirmed you will not get a new one
It's best to check the current status in your account under Wallet -> Transactions -> Payout
Payout is accepted, in the Live Chat 5 min ago the lady said money was paid out on 22
Nicos2208 wrote on 03.09.2024 at 12:47: Servus together, I also have a problem with Platin which I never had before..
I made a withdrawal of 4000€ on 20.8, which was also posted on the site the next day. Until today I have not received an email about the payout. Money has not yet been received. There are no answers to emails and in the Live Chat I am told to be patient until 5.9. Unfortunately I have now read here that the Provider is no longer the same... do you think I will get my money? Greetings Nico
Payout was approved on 22.8 and still hasn't arrived, I'm also suspicious, the confirmation that the payout was approved hasn't come either
Edit by Julian: Incorrect presentation has been adjusted
Nicos2208 wrote on 04.09.2024 at 10:19 am:
Payout was approved on 22.8 and still hasn't arrived, I'm also suspicious, the confirmation that the payout has been approved has not come either
Edit by Julian: Incorrect presentation has been adjusted
So as I have already written to you, don't worry about the confirmation that doesn't come my payout was also just there today without a message after exactly 24 hours
If you have paid out to your account at a DE bank, there can unfortunately be problems with the banks but also with Platin's payment Provider
If I were you, I would send the support a screenshot of the bank where no receipt of payment is visible and they will look for it
Platincasino payout
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Payout is accepted, in the Live Chat 5 min ago the lady said money was paid out on 22
This post has been translated automatically
Platincasino payout
Nobody has liked this post so far
Have you ever had a problem like this? Payout is accepted but still not there
This post has been translated automatically
Platincasino payout
Nobody has liked this post so far
Payout was approved on 22.8 and still hasn't arrived, I'm also suspicious, the confirmation that the payout was approved hasn't come either
Edit by Julian: Incorrect presentation has been adjusted
This post has been translated automatically
Platincasino payout
Nobody has liked this post so far
So as I have already written to you, don't worry about the confirmation that doesn't come my payout was also just there today without a message after exactly 24 hours
If you have paid out to your account at a DE bank, there can unfortunately be problems with the banks but also with Platin's payment Provider
If I were you, I would send the support a screenshot of the bank where no receipt of payment is visible and they will look for it
This post has been translated automatically