Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Platincasino payout

Topic created on 04th Aug. 2024 | Page: 1 of 2 | Answers: 18 | Views: 1,309
Zeevz619
Hey guys, I recently won 1350€ on Platin after depositing 400€ via Apple Pay... I've been on the site for about 4-5 years and used to have big wins up to 20k where everything went smoothly but I was also a platin member at the time (now only gold)

My problem:
Since 01.09.24 the above mentioned amount is "outstanding" and nobody is contacting me. I have tried to contact support via the website and yesterday also via e-mail, both the VIP e-mail and the normal support e-mail seem to be empty because I am not getting a reply. Maybe I'm too impatient but it worked much better on the old PC... I also had to change my address because I moved but I don't get a request to verify myself again or any feedback about my payout... maybe someone here has similar experiences

This post has been translated automatically

zocker0815
Top Member

Zeevz619 wrote on 04.08.2024 at 08:47: Hey guys, recently won 1350€ on Platin after depositing 400€ via Apple Pay... I've been on the site for about 4-5 years and used to have big wins up to 20k where everything went smoothly but I was also a Platin member at the time (now only Gold)

My problem:
Since 01.09.24 the above mentioned amount is "outstanding" and nobody is contacting me. I have tried to contact support via the website and yesterday also via e-mail, both the VIP e-mail and the normal support e-mail seem to be empty because I am not getting a reply. Maybe I'm too impatient but it worked much better on the old PC... I also had to change my address because I moved but I don't get a request to verify myself again or any feedback about my payout... maybe someone here has similar experiences

similar experiences?


it feels like there are 2 to 3 posts a week where people have a problem with the payout/verification at platin......

in case you don't know platin was sold and is now under new management, before there were hardly ever problems but since the new management there have been a lot of threads/complaints like yours that they are slow/verification problems/no answers... ect....

it's only been 3 days now, maybe it will come, just wait and have a coffee, but as I said with the new platin here you shouldn't be surprised....

feel free to write updates on how things are going for you...

This post has been translated automatically

frapi07
Elite

Zeevz619 wrote on 04.08.2024 at 08:47: Hey guys, recently won 1350€ on Platin after depositing 400€ via Apple Pay... I've been on the site for about 4-5 years and used to have big wins up to 20k where everything went smoothly but I was also a Platin member at the time (now only Gold)

My problem:
Since 01.09.24 the above mentioned amount is "outstanding" and nobody is contacting me. I have tried to contact support via the website and yesterday also via e-mail, both the VIP e-mail and the normal support e-mail seem to be empty because I am not getting a reply. Maybe I'm too impatient but it worked much better on the old PC... I also had to change my address because I moved but I don't get a request to verify myself again or any feedback about my payout... maybe someone here has similar experiences

Since 01.09? Surely a typo.

01.08. is not that long ago now... I would wait a few more days and see what they want.

This post has been translated automatically

Zeevz619
Thank you for the quick answers and of course I will keep you up to date!

And yes of course it was a typo on my part was the 01.08.😂

Unfortunately, I only read about the new line here when I had already won😅 but I immediately noticed that something was different and lo and behold, new line with new license... was really top in terms of payout etc... I'll wait and see what comes next..

This post has been translated automatically

gamble1
Icon
The mail comes to nothing because you are only gold and they don't like to reply

As a Platin status, I am currently waiting exactly 48 hours for payouts because gold is not prioritized according to Platin, so it will probably take you longer, so just be patient and don't gamble it away but you will always get your money there or there is no case with the new Platin where a person did not get the money in the end

This post has been translated automatically

Zeevz619

gamble1 wrote on 04.08.2024 at 19:24: The mail goes nowhere because you are only gold, they don't like to answer

I as Platin status am currently waiting exactly 48 hours for payouts because gold is not prioritized according to Platin, so it will probably take you longer, so just be patient and don't gamble it away but you will always get your money there or there is no case with the new Platin where a person did not get the money in the end

Thanks, I was afraid of that but I definitely won't gamble it away this time! I'm already happy if there's any response at all, I'm curious to see when someone will give in 🫠 but it's good to know that it will arrive at some point 😁

This post has been translated automatically

JonasBrrt
Amateur
I need your help. Plarin keeps rejecting my screenshot of my virtual credit card on the grounds that not all the numbers should be visible. How am I supposed to make the numbers unrecognizable on a virtual credit card? With a special program? Then it's no longer original, I've only had the virtual credit card for a short time and have never had to verify it. Please help 😜

This post has been translated automatically

frapi07
Elite
JonasBrrt wrote on 05.08.2024 at 20:22: I need your help, my screenshot of my virtual credit card is repeatedly rejected by Plarin on the grounds that not all numbers may be visible. How am I supposed to make the numbers unrecognizable on a virtual credit card? With a special program? Then it's no longer original, I've only had the virtual credit card for a short time and have never had to verify it. Please help 😜

just draw a black bar over it and that's it. I think the last 4 must always be visible, right? But I could be wrong here.

This post has been translated automatically

JonasBrrt
Amateur
:
just draw a black bar over it and that's it. I think the last 4 must always be visible, right? But I could be wrong here.

Sorry if I ask so stupidly but with what? Any image editing program?
I've never done anything like that 😅
They want the first 6 and the last 4 visible, the others censored...
What a heckmeck ey, why don't they just approve my normal screenshot 😂




This post has been translated automatically

gamble1
Icon
JonasBrrt wrote on 05.08.2024 at 21:53: :
just draw a black bar over it and that's it. I think the last 4 must always be visible, right? But I could be wrong here.

Sorry if I ask so stupidly but with what? Any image editing program?
I've never done anything like that 😅
They want the first 6 and the last 4 visible, the others censored...
What a heckmeck ey, why don't they just approve my normal screenshot 😂





If you are at your PC, simply take a screenshot, right-click on Paint and paste it over the bar - done

On your cell phone (Iphone) it is even easier to take a screenshot then open the picture in the gallery, edit it and paint over it - done

This post has been translated automatically

JonasBrrt
Amateur
gamble1 wrote on 05.08.2024 at 22:54:
If you are on the PC just take a screenshot right click paint and paste then bar over it done

On the cell phone (Iphone) make an even easier screenshot then open in gallery picture edit paint over it done

I have Android of course 😆
But I'll try my luck right away

This post has been translated automatically

gamble1
Icon
JonasBrrt wrote on 05.08.2024 at 23:23:
I have Android, of course 😆
But I'll try my luck right away

Should actually work there too if not you can download free programs for Android much easier

This post has been translated automatically

Max_Bet
Expert

JonasBrrt wrote on 05.08.2024 at 23:23:
I have Android, of course 😆
But I'll try my luck right away

Take a screenshot open in the gallery & click on the pen below voila

This post has been translated automatically

Nicos2208
Hi everyone, I also have a problem with Platin that I never had before..
I made a payout of 4000€ on 20.8, which was posted on the site the next day. Until today I have not received an email about the payout. Money has not yet been received. There are no answers to emails and in the Live Chat I am told to be patient until 5.9. Unfortunately I have now read here that the Provider is no longer the same... do you think I will get my money? Greetings Nico

This post has been translated automatically

gamble1
Icon

Nicos2208 wrote on 03.09.2024 at 12:47: Servus together, I also have a problem with Platin which I never had before..
I made a withdrawal of 4000€ on 20.8, which was also posted on the site the next day. Until today I have not received an email about the payout. Money has not yet been received. There are no answers to emails and in the Live Chat I am told to be patient until 5.9. Unfortunately I have now read here that the Provider is no longer the same... do you think I will get my money? Greetings Nico

Hey Nicos2208


Don't worry about the mails first, it's completely normal you only get one when you make the payout and it is in the system when it is confirmed you will not get a new one

It's best to check the current status in your account under Wallet -> Transactions -> Payout

This post has been translated automatically

Hot Topics5th Nov. 2024 at 07:43 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately