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Deposit and withdrawal methods: Platincasino payout

Topic created on 04th Aug. 2024 | Page: 1 of 2 | Answers: 18 | Views: 1,494
Zeevz619

Platincasino payout

4th Aug. 2024, at 08:47 am CEST#1
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Hey guys, I recently won 1350€ on Platin after depositing 400€ via Apple Pay... I've been on the site for about 4-5 years and used to have big wins up to 20k where everything went smoothly but I was also a platin member at the time (now only gold)

My problem:
Since 01.09.24 the above mentioned amount is "outstanding" and nobody is contacting me. I have tried to contact support via the website and yesterday also via e-mail, both the VIP e-mail and the normal support e-mail seem to be empty because I am not getting a reply. Maybe I'm too impatient but it worked much better on the old PC... I also had to change my address because I moved but I don't get a request to verify myself again or any feedback about my payout... maybe someone here has similar experiences

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zocker0815
Top Member

Platincasino payout

4th Aug. 2024, at 10:38 am CEST#2
1 Like

Liked this post: Avatar von Zeevz619 Zeevz619

Zeevz619 wrote on 04.08.2024 at 08:47: Hey guys, recently won 1350€ on Platin after depositing 400€ via Apple Pay... I've been on the site for about 4-5 years and used to have big wins up to 20k where everything went smoothly but I was also a Platin member at the time (now only Gold)

My problem:
Since 01.09.24 the above mentioned amount is "outstanding" and nobody is contacting me. I have tried to contact support via the website and yesterday also via e-mail, both the VIP e-mail and the normal support e-mail seem to be empty because I am not getting a reply. Maybe I'm too impatient but it worked much better on the old PC... I also had to change my address because I moved but I don't get a request to verify myself again or any feedback about my payout... maybe someone here has similar experiences

similar experiences?


it feels like there are 2 to 3 posts a week where people have a problem with the payout/verification at platin......

in case you don't know platin was sold and is now under new management, before there were hardly ever problems but since the new management there have been a lot of threads/complaints like yours that they are slow/verification problems/no answers... ect....

it's only been 3 days now, maybe it will come, just wait and have a coffee, but as I said with the new platin here you shouldn't be surprised....

feel free to write updates on how things are going for you...

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frapi07
Elite

Platincasino payout

4th Aug. 2024, at 10:41 am CEST#3
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Zeevz619 Zeevz619

Zeevz619 wrote on 04.08.2024 at 08:47: Hey guys, recently won 1350€ on Platin after depositing 400€ via Apple Pay... I've been on the site for about 4-5 years and used to have big wins up to 20k where everything went smoothly but I was also a Platin member at the time (now only Gold)

My problem:
Since 01.09.24 the above mentioned amount is "outstanding" and nobody is contacting me. I have tried to contact support via the website and yesterday also via e-mail, both the VIP e-mail and the normal support e-mail seem to be empty because I am not getting a reply. Maybe I'm too impatient but it worked much better on the old PC... I also had to change my address because I moved but I don't get a request to verify myself again or any feedback about my payout... maybe someone here has similar experiences

Since 01.09? Surely a typo.

01.08. is not that long ago now... I would wait a few more days and see what they want.

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Zeevz619

Platincasino payout

4th Aug. 2024, at 11:37 am CEST#4
2 Likes

Liked this post: Avatar von frapi07 frapi07, Avatar von Max_Bet Max_Bet
Thank you for the quick answers and of course I will keep you up to date!

And yes of course it was a typo on my part was the 01.08.😂

Unfortunately, I only read about the new line here when I had already won😅 but I immediately noticed that something was different and lo and behold, new line with new license... was really top in terms of payout etc... I'll wait and see what comes next..

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gamble1
Icon

Platincasino payout

4th Aug. 2024, at 07:24 pm CEST#5
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Zeevz619 Zeevz619
The mail comes to nothing because you are only gold and they don't like to reply

As a Platin status, I am currently waiting exactly 48 hours for payouts because gold is not prioritized according to Platin, so it will probably take you longer, so just be patient and don't gamble it away but you will always get your money there or there is no case with the new Platin where a person did not get the money in the end

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Zeevz619

Platincasino payout

4th Aug. 2024, at 09:45 pm CEST#6
1 Like

Liked this post: Avatar von gamble1 gamble1

gamble1 wrote on 04.08.2024 at 19:24: The mail goes nowhere because you are only gold, they don't like to answer

I as Platin status am currently waiting exactly 48 hours for payouts because gold is not prioritized according to Platin, so it will probably take you longer, so just be patient and don't gamble it away but you will always get your money there or there is no case with the new Platin where a person did not get the money in the end

Thanks, I was afraid of that but I definitely won't gamble it away this time! I'm already happy if there's any response at all, I'm curious to see when someone will give in 🫠 but it's good to know that it will arrive at some point 😁

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JonasBrrt
Experienced

Platincasino payout

5th Aug. 2024, at 08:22 pm CEST#7
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I need your help. Plarin keeps rejecting my screenshot of my virtual credit card on the grounds that not all the numbers should be visible. How am I supposed to make the numbers unrecognizable on a virtual credit card? With a special program? Then it's no longer original, I've only had the virtual credit card for a short time and have never had to verify it. Please help 😜

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frapi07
Elite

Platincasino payout

5th Aug. 2024, at 08:24 pm CEST#8
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
JonasBrrt wrote on 05.08.2024 at 20:22: I need your help, my screenshot of my virtual credit card is repeatedly rejected by Plarin on the grounds that not all numbers may be visible. How am I supposed to make the numbers unrecognizable on a virtual credit card? With a special program? Then it's no longer original, I've only had the virtual credit card for a short time and have never had to verify it. Please help 😜

just draw a black bar over it and that's it. I think the last 4 must always be visible, right? But I could be wrong here.

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JonasBrrt
Experienced

Platincasino payout

5th Aug. 2024, at 09:53 pm CEST#9
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:
just draw a black bar over it and that's it. I think the last 4 must always be visible, right? But I could be wrong here.

Sorry if I ask so stupidly but with what? Any image editing program?
I've never done anything like that 😅
They want the first 6 and the last 4 visible, the others censored...
What a heckmeck ey, why don't they just approve my normal screenshot 😂




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gamble1
Icon

Platincasino payout

5th Aug. 2024, at 10:54 pm CEST#10
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
JonasBrrt wrote on 05.08.2024 at 21:53: :
just draw a black bar over it and that's it. I think the last 4 must always be visible, right? But I could be wrong here.

Sorry if I ask so stupidly but with what? Any image editing program?
I've never done anything like that 😅
They want the first 6 and the last 4 visible, the others censored...
What a heckmeck ey, why don't they just approve my normal screenshot 😂





If you are at your PC, simply take a screenshot, right-click on Paint and paste it over the bar - done

On your cell phone (Iphone) it is even easier to take a screenshot then open the picture in the gallery, edit it and paint over it - done

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JonasBrrt
Experienced

Platincasino payout

5th Aug. 2024, at 11:23 pm CEST#11
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gamble1 wrote on 05.08.2024 at 22:54:
If you are on the PC just take a screenshot right click paint and paste then bar over it done

On the cell phone (Iphone) make an even easier screenshot then open in gallery picture edit paint over it done

I have Android of course 😆
But I'll try my luck right away

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gamble1
Icon

Platincasino payout

6th Aug. 2024, at 12:10 am CEST#12
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JonasBrrt wrote on 05.08.2024 at 23:23:
I have Android, of course 😆
But I'll try my luck right away

Should actually work there too if not you can download free programs for Android much easier

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Max_Bet
Expert

Platincasino payout

6th Aug. 2024, at 05:06 pm CEST#13
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JonasBrrt wrote on 05.08.2024 at 23:23:
I have Android, of course 😆
But I'll try my luck right away

Take a screenshot open in the gallery & click on the pen below voila

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Nicos2208

Platincasino payout

3rd Sep. 2024, at 12:47 pm CEST#14
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Hi everyone, I also have a problem with Platin that I never had before..
I made a payout of 4000€ on 20.8, which was posted on the site the next day. Until today I have not received an email about the payout. Money has not yet been received. There are no answers to emails and in the Live Chat I am told to be patient until 5.9. Unfortunately I have now read here that the Provider is no longer the same... do you think I will get my money? Greetings Nico

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gamble1
Icon

Platincasino payout

3rd Sep. 2024, at 12:56 pm CEST#15
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Nicos2208 wrote on 03.09.2024 at 12:47: Servus together, I also have a problem with Platin which I never had before..
I made a withdrawal of 4000€ on 20.8, which was also posted on the site the next day. Until today I have not received an email about the payout. Money has not yet been received. There are no answers to emails and in the Live Chat I am told to be patient until 5.9. Unfortunately I have now read here that the Provider is no longer the same... do you think I will get my money? Greetings Nico

Hey Nicos2208


Don't worry about the mails first, it's completely normal you only get one when you make the payout and it is in the system when it is confirmed you will not get a new one

It's best to check the current status in your account under Wallet -> Transactions -> Payout

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