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Deposit and withdrawal methods: Platincasino funny mail

Topic created on 07th Jan. 2023 | Page: 1 of 2 | Answers: 22 | Views: 2,772
gamble1
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Platincasino funny mail

7th Jan. 2023, at 10:22 am CET#1
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Hey guys I just got a weird mail from Platin and wanted to ask if you have experienced similar things

I have yesterday at the end still used the daily offer and converted the bonus and paid out the € 100 via MuchBetter

Am verified for a long time in general in the plus at the casino and withdrawals are always processed quickly

Now came a mail with the title "Identity verification" and it says "The processing of your account Verification and / or withdrawal could not yet be fully completed It is but almost done!

Other important notes :

Please transfer the amount to DEXXXXXXX account (My account) thank you.

Then it only says I should upload documents directly through the site

Of course I have questions

1) Where the heck did they get my account number or my IBAN?

2) Why is my payout via Muchbetter canceled and apparently made via account although I have never used this ?

One could think it is because of the move to DE but no because I could still play on Com

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Max_Bet
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Platincasino funny mail

7th Jan. 2023, at 10:27 am CET#2
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To 1 Haste possibly your address with Kto statement verified? Then they clearly have your IBAN

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 10:30 am CET#3
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Ok that is indeed an explanation but it would be new to me that you can use information from documents that are provided for a specific purpose for another purpose if you want to be really petty now Edit : Especially since the Verification is now years ago

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Max_Bet
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Platincasino funny mail

7th Jan. 2023, at 10:31 am CET#4
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gamble1 wrote on 07.01.2023 at 10:30 am:
Ok that's actually an explanation but it would be new to me that you can use information from documents that are provided for a specific purpose for another purpose if you want to be petty now

Edit : Especially since the Verification is now years back

That would be strange but it would not surprise me

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 10:33 am CET#5
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Now reconsidered that would be really stupid because they want to have the account verified but if they have the info from the account statement is already a document submitted what I would also have to take for Verification Because imagine they take your IBAN from an old bank statement but for the verification it has to be one that is not older than 3 months you really can't make it up -.- Especially I do not see it at all to use my account now for it has its reason that I play with e-wallets simply to keep my account free of games there I certainly do not pay out 100 € on it if I have deposited exclusively with e-wallets Try to clarify it now times about the support if I do not fly constantly from the chat

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Max_Bet
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Platincasino funny mail

7th Jan. 2023, at 10:41 am CET#6
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Right that is contradictory. But who knows exactly what is going on internally? The rules are only strictly interpreted if you have to prove something as a player. Otherwise, it is not so important rules such as "Deposit and withdrawal" must be made to the same account, etc.. StarGames also does what they want. Piece the payout on 4 different payout types 🤣 ...

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 10:45 am CET#7
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Yes that at StarGames still makes at least partly sense so that all methods are balanced here it is completely absurd never used account then deposited before the payout with Skrill and Much and the No-dep money is suddenly on the account Down zocken I can not even with my luck I have then 10k above I think there must again the dear Caro ran hang now already two times over 10 minutes on position 1 in the chat it just comes no one At least it has the advantage the deposits where were planned for today remain in my pocket

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Max_Bet
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Platincasino funny mail

7th Jan. 2023, at 10:49 am CET#8
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Another question. I understood you to say that you can play at both .com and .de?

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 10:50 am CET#9
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Max_Bet wrote on 07.01.2023 at 10:49 am:
Let me ask you another question. I understood you to say that you can play at both .com and .de?


No only at Com have not tried DE because always said you will be automatically redirected to DE what has not happened so far but

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Max_Bet
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Platincasino funny mail

7th Jan. 2023, at 10:55 am CET#10
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gamble1 wrote on 07/01/2023 at 10:50 AM:

No only at Com have not yet tried DE because always said one is automatically redirected to DE what has not happened so far but

Ah so all good. Do not make the mistake and pay in .de. Then it is over. Platin.de is the deadest site of the regulated. I have frozen my Acc for 3 months, because I am so angry about this way to deal with years of loyal customers. I have the Supp also still written nicely by mail. Does not bring much I know, but I felt better afterwards.

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 10:59 am CET#11
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Max_Bet wrote on 07/01/2023 at 10:55 AM:

Oh so all good. Don't make the mistake and pay in at .de. Then it is over. Platin.de is deadest pad of the regulated. I have frozen my Acc for 3 months, because I am so angry about this way to deal with years of loyal customers. I have the Supp also still written nicely by mail. Does not bring much I know, but I felt better afterwards.

I can understand sometimes it's really enough just to dump the frustration at someone who works there

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 11:02 am CET#12
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Hocke yes still on position 1 of the queue in chat and have looked times out of curiosity according to the system I can only pay out on MuchBetter was now so bold and have sent the payout again

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 11:15 am CET#13
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The queue is I think fake or the chat has hung up at 1 have him now times closed and am new pure was then at 3 and then suddenly at 2 and 1

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Max_Bet
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Platincasino funny mail

7th Jan. 2023, at 11:17 am CET#14
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gamble1 wrote on 07/01/2023 at 10:59 AM:

I can understand sometimes it is really enough just to unload the frustration to someone who works there

It would be nicer if it arrived at the one who is responsible. It's actually not my way to get rid of the frustration at the employee. But you can only hope that they pass on that...


The chat doesn't seem to be up to it on Saturday morning. What are you there even at this time? What do you actually think to take the support 🤣 ?

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gamble1
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Platincasino funny mail

7th Jan. 2023, at 11:20 am CET#15
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Max_Bet wrote on 07/01/2023 at 11:17 AM:

It would be nicer, yes, if it arrived at the one who is responsible. Is actually not my way to get rid of the frustration at the employee. But you can only hope that they pass this on...

I think the ones who really have something to report don't even look inside the company as long as the numbers are right

I always say "I know it's not their fault and I don't want to attack them at all, but department xyz is completely stupid"

Rumor has it that I even got the one or other time already right

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