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Deposit and withdrawal methods: Paysafe.. Problems with deposit

Topic created on 03rd Jun. 2020 | Page: 1 of 1 | Answers: 6 | Views: 3,315
Mayo_1987
Rookie

Paysafe.. Problems with deposit

3rd Jun. 2020, at 06:33 am CEST#1
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Good morning everyone,

i was trying to Deposit via Paysafe yesterday when the payment page "hung up" and stopped responding.

I closed the browser and started again from the beginning, then the message appeared that the PIN has already been redeemed

However, the amount is not booked on the casino account.

How do I proceed in such a case?
Were "only" 10 €, but is still mega annoying.

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Anonym

Paysafe.. Problems with deposit

3rd Jun. 2020, at 12:51 pm CEST#2
1 Like

Liked this post: Avatar von Saphira Saphira
Were you still able to enter and confirm the PSC code, or did the page hang before?
If you have already "paid" with the PSC code, then you have to tell the casino that there was a problem with the payment, but the code has already been used, so the casino has to deal with Paysafe, so that the "missing payment" can be found and the credit is credited to you. This can take some time, but usually you should eventually get your credit there. As I said, it's best to ask in the chat or explain the problem with screenshots via email.

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Falko
Icon

Paysafe.. Problems with deposit

3rd Jun. 2020, at 02:16 pm CEST#3
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Liked this post: Avatar von garfield68 garfield68
Do not throw away the Paysafe card. I also had this once and since I was refunded after 2 days the amount back to the Paysafekarte. I got by chance with, when I checked the balance on this card again after 2 days. Since I had previously made a payment to a casino through and the payment process broke off in the middle and credit on the card was gone for now

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Mayo_1987
Rookie

Paysafe.. Problems with deposit

4th Jun. 2020, at 10:57 pm CEST#4
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When I wanted to confirm already went nothing more. stake7 says they have not received payment, paysafe says the payment has worked

I hope that they book the credit back to the PSC.

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Packleader
Rookie

Paysafe.. Problems with deposit

5th Jun. 2020, at 12:04 am CEST#5
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I never enter the PSC directly on the casino pages. Simply set up a PSC account then you have all activities at a glance. Thus, it can always be traced where what was booked.

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k****a

Paysafe.. Problems with deposit

5th Jun. 2020, at 12:13 am CEST#6
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Packleader wrote on 05.06.2020 at 00:04: I never enter the PSC directly on the casino pages. Just set up a PSC account then you have all activities in view. So you can always track where what was posted.

But that's kind of hard when I start to write everything down to get the overview

keep track. Believe, then there are completely different problems......

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Packleader
Rookie

Paysafe.. Problems with deposit

5th Jun. 2020, at 08:35 am CEST#7
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What does that have to do with writing it down? No matter with which payment system you pay, it should always be traceable. Sure if I want to lie in their own pockets howvielt coal I have gambled away then just buy PSC redeem and throw away, even then I can also check the casino pages.
Also, you do not write anything down but redeem the cards directly on the PSC account.

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