Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Paysafe account blocking

Topic created on 29th Apr. 2025 | Page: 1 of 1 | Answers: 0 | Views: 68
Florinth1317
Visitor
Hello everyone,

yesterday I paid out about €200 to my Paysafe account at Sonnenspiele, as I have done before from other casinos with a license.

Today I topped up my paysafe account again using a code and my account was blocked due to suspicious actions.

By way of background, I am fully verified, an Unlimited user and have been a customer for over 10 years. I also use the account&card debit account via the same account.

The paysafe help center jungle is incredibly confusing.
After a long search, I have sent several requests to unblock the code I deposited and my account.
Has anyone here ever gone through anything like this with paysafe?

Response time approx. 48h, on the net you can only find very negative reviews about such cases.

There is now "only" 40€ stuck on paysafe and debit, but I use the debit account for monthly payments etc., which I can no longer access/load.

This post has been translated automatically

Hot Topics30th Apr. 2025 at 01:41 am CEST

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2025 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately