Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Payout Voodoodreams

Topic created on 11th Feb. 2021 | Page: 1 of 2 | Answers: 13 | Views: 2,208
Gabrielle93

Payout Voodoodreams

11th Feb. 2021, at 11:50 am CET#1
1 Like

Liked this post: S****m
Hello all,

i have been registered with VoodooDreams since mid-January. I have two bank accounts and have also deposited with both from time to time and also paid out. Now after about a week I should verify my account, so long I have not received a payout. After a week I asked if there was a problem. I was then informed that the account was successfully verified

Now I have deposited on 4.2 once 1000 € and once 200 €. Played with it a few hours and finally I had 1250 €, so 50 euros win. I then requested the payout and again heard nothing for days and also got no money. Then after 5 days I was told that I may pay out the money only to an account, which runs including on me. An account of mine runs namely on me and my husband. I did not know that this is not allowed. So I changed the payment to the account, which is exclusively in my name (which is stupid, because the Deposit came from the joint account). Now I have again waited days, then yesterday the shock. The casino refers to its terms and conditions (which are not even in German but English) and the deposits from a joint account are not allowed. It would therefore pay me back only 200 € and not the 1000 € win. First of all, this was not a win, but my deposit? Secondly, why can deposits still be made with said account? And how can that be legal, that the casino collects losses of the players by this deposit, but wins then all of a sudden are not legal? That contradicts itself somewhere. In addition, it has been with me no win, but MY money what I have paid in. I'm really shocked what the pull here and hope I can help maybe someone...

This post has been translated automatically

Hidaruma
Top Member

Payout Voodoodreams

11th Feb. 2021, at 12:13 pm CET#2
0 Likes

Nobody has liked this post so far

Gabrielle93 wrote on 02/11/2021 at 11:50 am: Hello everyone,

i have been registered with VoodooDreams since mid-January. I have two bank accounts and have also deposited with both every now and then and also paid out. Now after about a week I should verify my account, so long I have not received a payout. After a week I asked if there was a problem. I was then informed that the account was successfully verified

Now I have deposited on 4.2 once 1000 € and once 200 €. Played with it a few hours and finally I had 1250 €, so 50 euros win. I then requested the payout and again heard nothing for days and also got no money. Then after 5 days I was told that I may pay out the money only to an account, which runs including on me. An account of mine runs namely on me and my husband. I did not know that this is not allowed. So I changed the payment to the account, which is exclusively in my name (which is stupid, because the Deposit came from the joint account). Now I have again waited days, then yesterday the shock. The casino refers to its terms and conditions (which are not even in German but English) and the deposits from a joint account are not allowed. It would therefore pay me back only 200 € and not the 1000 € win. First of all, this was not a win, but my deposit? Secondly, why can deposits still be made with said account? And how can that be legal, that the casino collects losses of the players by this deposit, but wins then all of a sudden are not legal? That contradicts itself somewhere. In addition, it has been with me no win, but MY money what I have paid in. I am really shocked what the pull here and hope I can maybe help someone...

Is of course unpleasant, but so are just their terms and conditions. There will probably be in it that deposits can be retained if the conditions are not met.


I do not know if the casino is advertised here, if so, maybe ask a mod for help.

This post has been translated automatically

Gabrielle93

Payout Voodoodreams

11th Feb. 2021, at 12:15 pm CET#3
0 Likes

Nobody has liked this post so far
No, it only says that wins are not paid out.

That's a total rip-off, how can that be serious. If they make a profit then that does not contradict their terms and conditions but if they make a loss then it does? Furthermore, the terms and conditions are not even legal, because they would have to be in German. Have also found a judgment from 2016.

This post has been translated automatically

Hidaruma
Top Member

Payout Voodoodreams

11th Feb. 2021, at 12:26 pm CET#4
0 Likes

Nobody has liked this post so far

Gabrielle93 wrote on 11.02.2021 at 12:15 pm: No it only says that wins are not paid out.

This is a total rip off, how can this be serious. If they make a profit then that does not contradict their terms and conditions but if they make a loss then it does? Furthermore, the terms and conditions are not even legal, because they would have to be in German. Have also found a judgment from 2016

Well, as I understood your post, you have played several hours with the deposits and also won. Said win have then probably per their terms and conditions (4.7) declared void.

This post has been translated automatically

Gabrielle93

Payout Voodoodreams

11th Feb. 2021, at 12:45 pm CET#5
0 Likes

Nobody has liked this post so far
However, I was not at 0 at any time before I deposited the 200. I will look for a lawyer. That can not be right that they collect the money although the Deposit is not allowed. And they knew that for weeks and have not informed me.

This post has been translated automatically

Hidaruma
Top Member

Payout Voodoodreams

11th Feb. 2021, at 01:08 pm CET#6
0 Likes

Nobody has liked this post so far

Gabrielle93 wrote on 02/11/2021 at 12:45 pm: But I was not at 0 at any time before I deposited the 200. I will look for a lawyer. That can not be right that they collect the money although the Deposit is not allowed. And they knew that for weeks and have not informed me.

Do that times and please share your results with this forum.

This post has been translated automatically

Anonym

Payout Voodoodreams

11th Feb. 2021, at 03:25 pm CET#7
1 Like

Liked this post: Anonym
Gabrielle93 wrote on 11/02/2021 at 11:50 am: Hello everyone,

i have been registered with VoodooDreams since mid-January. I have two bank accounts and have also deposited with both every now and then and also paid out. Now after about a week I should verify my account, so long I have not received a payout. After a week I asked if there was a problem. I was then informed that the account was successfully verified

Now I have deposited on 4.2 once 1000 € and once 200 €. Played with it a few hours and finally I had 1250 €, so 50 euros win. I then requested the payout and again for days heard nothing and also got no money. Then after 5 days I was told that I may pay out the money only to an account, which runs including on me. An account of mine runs namely on me and my husband. I did not know that this is not allowed. So I changed the payment to the account, which is exclusively in my name (which is stupid, because the Deposit came from the joint account). Now I have again waited days, then yesterday the shock. The casino refers to its terms and conditions (which are not even in German but English) and the deposits from a joint account are not allowed. It would therefore pay me back only 200 € and not the 1000 € win. First of all, that was not a win, but my deposit? Secondly, why can deposits still be made with said account? And how can that be legal, that the casino collects losses of the players by this deposit, but wins then all of a sudden are not legal? That contradicts itself somewhere. In addition, it has been with me no win, but MY money what I have paid in. I am really shocked what they are pulling here and hope someone can help me...

The casino must refund all payments that have been made through the unauthorized account. In this case they have to pay back 1200 EUR

Regarding the other point that the T&Cs are in English: Even if they were in Chinese, you would be deemed to have accepted them upon registration

This post has been translated automatically

Hidaruma
Top Member

Payout Voodoodreams

11th Feb. 2021, at 03:40 pm CET#8
0 Likes

Nobody has liked this post so far
TheJoker wrote on 11/02/2021 at 15:25
The casino must refund all payments that were made through the unauthorized account. In this described case they have to pay back 1200 EUR

Regarding the other point that the T&Cs are in English: Even if they were in Chinese, you would be deemed to have accepted them upon registration.

Why do they have to? You have to take care of the compliance with the T&Cs yourself. In this case, services were used and wins were made, which are void based on their T&Cs

Edit: Only the Deposit from the joint account should be refunded.

This post has been translated automatically

Anonym

Payout Voodoodreams

11th Feb. 2021, at 03:50 pm CET#9
0 Likes

Nobody has liked this post so far
Hidaruma wrote on 11/02/2021 at 15:40
Why do they have to? One has to take care of complying with the T&Cs oneself. In this case, benefits were claimed and wins were made that are void based on their T&Cs

Edit: Only the Deposit from the joint account should be refunded.


Yes, that is what I mean. If the deposit was split, from the joint account (200) and your own (1000) then of course only the 200 is to be refunded. Sorry if I have misunderstood

This post has been translated automatically

Gabrielle93

Payout Voodoodreams

11th Feb. 2021, at 07:20 pm CET#10
0 Likes

Nobody has liked this post so far
It was both deposits 200 euro and 1000 euro from the said account

This post has been translated automatically

Hot Topics23rd Nov. 2024 at 05:56 am CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately