Deposit and withdrawal methods: Payout on the bank account but can not pay it out (Page 3)

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lokiimarii wrote on 25/04/2019 at 14:23: Hello everyone,
I registered at LeoVegas last week and deposited 50€ with a Paysafecard and played my way up to a balance of 1700€. The Verification has super easy and fast funktioiniert. I also had no current account and only a Mastercard. However, I could only pay out to a bank account so I have created shortly thereafter online at Commerzbank an account and have legitimized me this week on Tuesday there in the branch and my checking account was then also opened. I was able to verify the bank account at LeoVegas with the help of my documents from the bank. The money was then yesterday already on the current account. Since I have not yet got a bank card I wanted as described by the service hotline of the Commerzbank in the branch with my ID card to withdraw my money but told me my consultant that he has sent a request to the bank that has transferred the money to me to get confirmed that the money was really transferred or something like that (because it would be a foreign transfer) And he could not tell me how long this takes
So the money is on the account but I can not pay it out!
Have you ever had something like this and how long did it take you?

Because I have never had such a case at a casino and from leovegas is also everything in order and they have never had such a case.

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lokiimarii wrote on 04/26/2019 08:59: yes that's right
i would now like to withdraw 500 € but I can not somehow.
i have also often with the hotline of the commerzbank on the phone and they say that the also do not understand what the consultant says.

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lokiimarii wrote on 04/26/2019 08:33: Hello
No I do not troll you I have the problem really !
My LeoVegas account is already all verified and my bank account too so at LeoVegas everything is top and I am satisfied however I do not know what is with the request from my consultant to the foreign bank or if this is even true.
to the statement why I had no account, I am on 16.04. 18 become and before I did not need a checking account

And what exactly do you mean by Brexit? it may be that the transfer from UK komt but I do not know it exactly from where leovegas transfers.

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lokiimarii wrote on 25.04.2019 at 16:25: the problem is I do not have online banking, but I have seen yesterday at my beater on the monitor that the money on my account is already received and from the financial department at LeoVegas is everything in order expired and soetwas never happened.
i asked my consultant if he can give me this request to the other bank in writing so leovegas could already do something but he said that he can not give me anything.

now I just do not know what to do

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