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Deposit and withdrawal methods: Payout delay due to Sofortüberweisung / Sofortpay

Topic created on 12th Mar. 2019 | Page: 1 of 1 | Answers: 6 | Views: 2,918
Nexoroth

Payout delay due to Sofortüberweisung / Sofortpay

12th Mar. 2019, at 03:09 pm CET#1
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Hello dear community,

i have the same problem with the following casinos.
wetten.com
interwetten.com

I have deposited over 1000 € via PayPal and then again over 1000 € via Sofortpay.
A withdrawal of 2000 € I have requested 3 days ago. Until today no payout has been made.
When asked, I get the answer, it is still waiting for the "arrival" of my money that has been deposited via Sofortpay.

At Wetten.com exactly the same problem, 2x1000 € deposited via Sofortpay. Withdrawal requested, received the statement:
It is waiting for the money to arrive, it can take up to 5 business days.

Have you had similar experiences? Or is this normal? a stalling tactic? I find it quite strange, since the money was debited from my accounts...

I would appreciate any info.

VG

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Nexoroth

Payout delay due to Sofortüberweisung / Sofortpay

13th Mar. 2019, at 01:58 pm CET#2
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interwetten has made the payout in the meantime.

In the betting account at Wetten.com are my requested payouts on "Canceled".
Every withdrawal I request automatically goes to "Canceled" seems as if there is a lock on my account.

Now I have written the following to the support:

  • Good day dear wetten.com team,

    • i am writing again on the subject of payouts. I would like to know when this will be processed by you. According to your statement you are still waiting for the payment to be credited to your account.
  • You have informed me that it can take up to 5 working days for the money to reach your accounts.

  • After contacting Sofortüberweisung, I received the following information, which is not the same as yours:

  • e online transfer as such is done according to the SEPA rules. These state that the money should be received by the recipient bank on the next business day after the order is placed. As a rule, the majority of all transfers are received within two business days at the latest, in most cases after just one business day.

  • According to the statement, you should have registered my receipt of money in your accounts no later than today.



30 minutes in livechat no answer.

40 minutes later no answer...

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Nexoroth

Payout delay due to Sofortüberweisung / Sofortpay

13th Mar. 2019, at 02:11 pm CET#3
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After 50 minutes, a support representative answered:

support-staff

  • Hello *********

  • I am checking it


We have not yet received the confirmation from the payment receipt of your selected Deposit method, *****. We are waiting from 2019-03-11 and it takes between 1 / 5 bank days. Therefore, on Friday at the latest we will receive it.



Me:
Funny, according to Sofortüberweisung/Klarna it shouldn't take more than 2 days... Then I'll wait until Friday and hope it works then...

Do you think the statement is serious? 5 days for a SEPA transfer within the EU? In my opinion this is just procrastination so that I lose my money...

But here there is apparently no Rege participation in my post... lol

VG

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Nexoroth

Payout delay due to Sofortüberweisung / Sofortpay

14th Mar. 2019, at 10:34 am CET#4
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Hello dear community,

even today nothing has changed in the payout status... but it's still early in the morning.

I have now dealt a little with the issue "Sofortüberweisung via KLARNA".
Here it seems to be so:





All orders activated during one week will be paid as a sum according to the payment delay set in your contract. If you have a payment delay of one week, it results in the following:
Week 1: You activate orders when you ship the goods (Wednesday-Tuesday).
Week 2: The first week of the payment delay.
Week 3: We pay out the amount for the orders you activated in week 1.
On Wednesday of week 3, a sales report is created in Klarna Online. This report shows the amount we pay out and which orders it relates to.


I find it cheeky to pass this delay on to the "end customer" when the casino has confirmation from the payment service Provider
In this case Klarna/immediate transfer.


Has really no one here had a similar experience?...

If nothing has happened by Monday, what recommendation would you give?
What should I do?

VG

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Katana1666
Rookie

Payout delay due to Sofortüberweisung / Sofortpay

15th Mar. 2019, at 09:41 pm CET#5
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Hello, sounds just like Ikibu casino. There are always and constantly problems with withdrawals. And even better, when I request a withdrawal I hit nothing in the games.

I am waiting again, as usual, since Monday for my withdrawal. It is not the first payout, yet I have to spend 3 days in the Live Chat with incompetent employees, who always write my payout is checked. After 3 days my money has to be examined by the financial team. Another 2 days I have to resubmit my documents, because there are none. As I said with every payout the same crappy game. So upload documents, as always it does not work although these meet all the rules can not upload the photos. So again live chat and uploaded the photos there, now the inferior support can set the pictures for me. But can take 2 days. Today I got the message that only until 16 clock can be processed, otherwise only again from Monday. It is only delayed, delayed and delayed at Ikibu. And what is the worst, I still have more money in it and when I ask for a payout, I hit nothing more. Nothing more means with a stake of 1 - 5 euros no win over 5 euros or a free spin. Simply nothing. Today alone I have lost 460 euros with a bet of 1 euro. Only hits around 0,20 - 0,40 Euro. No free spins, no 5 Euro hits. Just nothing. I do not understand how gamblejoe can give such a casino 4 stars. I do everything ün credit card.

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Neon2018
Visitor

Payout delay due to Sofortüberweisung / Sofortpay

16th Mar. 2019, at 03:08 am CET#6
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@ Nexoroth

Don't worry, the Oc can be quite half.

The following story :


I have 2 months ago at an oc the name I unfortunately no longer know 100 € deposited via Trustly and had to wait 1 week that had the money from me on their account. With me it was different again because I have only after the said week at all times the deposited money on the casino account had....


Just to info Trustly is actually the same as sofortüberweisung and in the agb of trustly is that the 2.min to 2 days need for payment.


So that's already quite credible can not always work out perfectly


Sorry that I write only now was here in the forum but 1 week or so no longer inside

Would be nice if you could write whether your case is solved or not




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Nexoroth

Payout delay due to Sofortüberweisung / Sofortpay

17th Mar. 2019, at 12:27 pm CET#7
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Money received. Thread can be closed

This post has been translated automatically

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