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Deposit and withdrawal methods: Payout but the account was blocked !?!

Topic created on 05th Nov. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,717
Itop123
Hejoo greet you all together

Soooo I have a problem which makes me the last two days sleepless nights.
I have last week 50 deposited and played through the days, had mega rounds and Kamm at the end on about 5782 euros🥳.
Have then 5750 euros paid out and made a 24h exclusion to no longer go ran.
All good so far... the next day I wanted to log in (long after 24h) and my account is locked.
Have asked in live support if why etc there meant ( LeoVegas ) since I had an account back then about 2/3 years ago that was locked and this is your second acc and that is locked directly 😖😭.. ... I am verified everything in the green Tip top and have already made many deposits / withdrawals.

I do not think that the unlock me...

But now my question is whether I get the payout of 5750 euros
I really panic 🤯,
Can you say something about it or did you have something similar and how did it go out.

MfG B

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Andreas321
Rookie
Itop123 wrote on 05.11.2020 at 21:27: Hejoo greetings to you all together

Soooo I have a problem which makes me the last two days sleepless nights.
I have last week 50 deposited and played through the days, had mega rounds and Kamm at the end on about 5782 euros🥳.
Have then 5750 euros paid out and made a 24h exclusion to no longer go ran.
All good so far... the next day I wanted to log in (long after 24h) and my account is locked.
Have asked in live support if why etc there meant ( LeoVegas ) since I had an account back then about 2/3 years ago that was locked and this is your second acc and that is locked directly 😖😭.. ... I am verified everything in the green Tip top and have already made many deposits / withdrawals.

I do not think that the unlock me...

But now my question is whether I get the payout of 5750 euros
I really panic 🤯,
Can you say something about it or did you have something similar and how did it go out.

MfG B

You can write off the money. Next time do not simply open a second account. You might get your last Deposit back, but I doubt that too. Was it a self-blocking on your part at that time? Otherwise, there is a theoretical possibility.

LeoVegas also reserves the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion. Should LeoVegas decide to leave one account open, it will be the first account that You opened with LeoVegas, to which Your remaining deposits, if any, will be transferred. LeoVegas will deduct an administrative fee of 10% (minimum €30 or equivalent) for every account You have opened as well as any other deductions that may apply in accordance with these T&C

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Itop123
Yes, on my first account I locked myself for several months and then could never access again, so self lock.

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upola
Legend
Then it looks bad.
You should have reactivated your first account.

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Itop123
That's the problem, I could not unlock my first account again 🤷♂️🤷♂️ Because I locked myself it was supposedly seen as a permanent ban ;// no idea.

Got new info from Live Chat, but whether that's true ...
quote "I don't think there is a problem with the payout. It is possible that not the whole amount will be paid out, but most of it will "

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upola
Legend

Either they pay out or they don't.Why only "most"?
This is again a typical answer from live chat...no idea but enough of that.

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Anonym
Hey also had such experience with stake!
Sorry for you think you do not get it!
Have also struggled for weeks! I did not even know that I had made an account years ago! In some casinos it heissz yes
You can not register you already have an account! But some allow that so you can Deposit without end but when you want to withdraw ...

At that time I had also been so happy very long played over days ...in the end for nothing

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