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Deposit and withdrawal methods: Payments not received by Platin - now payment request

Topic created on 19th Jan. 2022 | Page: 1 of 4 | Answers: 38 | Views: 7,268
Silvi2020
Amateur

Payments not received by Platin - now payment request

19th Jan. 2022, at 05:56 pm CET#1
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Hello all,
I hope here a few tips or possibly someone has already made the experience and can help. I have deposited on 10.01. at Platin 160 EUR, that in 10 EUR steps. The whole thing I have done by instant bank transfer. All was well - money was booked to account, I could play. Today I fell out of all clouds. I got a mail from Platin that my account was blocked because payments have not arrived there. It is about the 160 EUR from 10.01., for each payment there are 15 EUR processing fees on top. That is 400 Eur. I looked at my savings bank account. Everything has been debited, nothing has been transferred back. I also called my bank advisor and explained the situation to her. She could not find any discrepancies in my account. I then sent a bank statement to Platin and contacted Caro. She said that Platin insists on the money. However, she wants to look into it again. My banker says I should not pay. Legally, they have no chance anyway. How do you see it? According to the account, everything is fine with me

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frapi07
Elite

Payments not received by Platin - now payment request

19th Jan. 2022, at 06:43 pm CET#2
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Silvi2020 wrote on 19.01.2022 at 17:56: Hello dear,
I hope here a few tips or possibly someone has already made the experience and can help. I have deposited on 10.01. at Platin 160 EUR, that in 10 EUR steps. The whole thing I have done by instant bank transfer. All was well - money was booked to account, I could play. Today I fell out of all clouds. I got a mail from Platin that my account was blocked because payments have not arrived there. It is about the 160 EUR from 10.01., for each payment 15 EUR processing fees are added on top. That is 400 Eur. I looked at my savings bank account. Everything has been debited, nothing has been transferred back. I also called my bank advisor and explained the situation to her. She could not find any discrepancies in my account. I then sent a bank statement to Platin and contacted Caro. She said that Platin insists on the money. However, she wants to look into it again. My banker says I should not pay. Legally, they have no chance anyway. How do you see it? According to the account, everything is fine with me.

I would send them the 16 individual bookings, i.e. where it says when the value date and booking date was. That's all you can send them as a receipt.

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Silvi2020
Amateur

Payments not received by Platin - now payment request

19th Jan. 2022, at 06:51 pm CET#3
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Yes, good idea. But then do they have any recourse? What happens if you do not pay. Would that come back to me, no issue, but so...

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frapi07
Elite

Payments not received by Platin - now payment request

19th Jan. 2022, at 06:55 pm CET#4
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Silvi2020 wrote on 19/01/2022 at 18:51: Yes good idea. But do they have any recourse then? What happens if you don't pay. Would this come back to me, no issue, but so...

If you don't pay well you will be locked up for 25 years and have to listen to Baby oh Baby on loop

Joking aside, I think if Caro can do nothing, then at most a letter from the Debt collector will receive. Whether they can seize accounts etc. I don't know, but I don't think so.

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gamble1
Icon

Payments not received by Platin - now payment request

19th Jan. 2022, at 06:58 pm CET#5
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To read something like this always really upsets me when the bank says everything was properly booked from your account then you have fulfilled your part because it does not matter if there is a casino a Debt collection or Santa Claus comes then someone must just check on which bamboo line the dirt has stuck!

Platin insists on the money? With what basis and from whom do they demand that you have no default in any form because from your account everything was debited correctly

Do not worry some casinos have German debt collection companies that they assign there you can dispute the claim in case of need with evidence of your account and if it comes to the order to pay let them make an objection purely then it goes to the judge and is shot down to 1000% there and the costs can then bear themselves

Sorry but this makes me personally really angry if you demand money from someone although this person has fulfilled their obligation to 100% and then to read "You insist on the money" I'm directly on 180 because that can not be the customer is still to track with which Provider the coal hangs or what?

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Silvi2020
Amateur

Payments not received by Platin - now payment request

19th Jan. 2022, at 07:00 pm CET#6
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🤪 - oh before Debt collection comes, I'd rather pay that, because you have double costs in the end... I hope she can do something, ultimately I pay then triple

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Silvi2020
Amateur

Payments not received by Platin - now payment request

19th Jan. 2022, at 07:03 pm CET#7
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gamble1 wrote on 19.01.2022 at 18:58: To read something like this always really upsets me when the bank says everything was properly booked from your account then you have fulfilled your part because it does not matter if there is a casino a Debt collection or Santa Claus comes then just someone must check on which bamboo line the dirt has stuck !

Platin insists on the money? With what basis and from whom do they demand that you have no default in any form because from your account everything was debited correctly

Do not worry some casinos have German debt collection companies that they assign there you can dispute the claim in case of need with evidence of your account and if it comes to the order to pay let them make an objection purely then it goes to the judge and is shot down to 1000% there and the costs can then bear themselves

Sorry but this makes me personally really angry if you demand money from someone although this person has fulfilled their obligation to 100% and then to read "You insist on the money" I'm on 180

That really cheers me up. I've been in a bad mood all day because of this. I have checked my account twenty times. That was also in the period where Platin also had massive problems

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frapi07
Elite

Payments not received by Platin - now payment request

19th Jan. 2022, at 07:04 pm CET#8
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Silvi2020 wrote on 19.01.2022 at 19:00: 🤪 - oh before Debt collection comes, I'd rather pay that, since have yes double costs in the end... I hope she can do what, ultimately I pay yes then triple

i would not. Wait first. 240€ is ne high sum and you have done nothing wrong.

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gamble1
Icon

Payments not received by Platin - now payment request

19th Jan. 2022, at 07:07 pm CET#9
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Silvi2020 wrote on 19.01.2022 at 19:00: 🤪 - oh before Debt collection comes, I'd rather pay that, since you have double costs in the end ... I hope she can do what, ultimately I pay then triple

Sorry that I say so and please do not take offense but there you would be pretty stupid if you pay that

They have warned you with payments that they have verifiably received (through your bank) so the money is out of your control and thus your part is done and you can not be responsible if it hangs at Klarna or elsewhere or is lost

That would be like if media markt sends you a package and the post office loses it and you still have to pay for it

Companies usually make it pretty easy they shy away from the effort and prefer to dun the bona fide moron from vill he pays yes I have often experienced therefore always check each reminder as you have already done it through your bank

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Silvi2020
Amateur

Payments not received by Platin - now payment request

19th Jan. 2022, at 07:07 pm CET#10
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frapi07 wrote on 19/01/2022 at 19:04
i wouldn't. Wait first. 240€ is ne high sum and you have done nothing wrong.

Oh are in sum even 400, from 160 mach 400. for each booking still 15 EUR processing fee

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