Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Payments are posted back.

Topic created on 24th Oct. 2024 | Page: 1 of 1 | Answers: 2 | Views: 111
Leon97

Payments are posted back.

24th Oct. 2024, at 09:00 am CEST#1
0 Likes

Nobody has liked this post so far
Good afternoon,
Perhaps I can find help in this way. I have been playing on Platincasino.com for years, but since the license change I have not been able to cash out. However, I have already re-verified myself. I have now won €3000 and wanted/want to withdraw it. However, this was rejected after approx. 48 hours without explanation. I have complied with all the terms and conditions and the depositor was verified without a bonus. So normally nothing should stand in my way. The stated Live Chat does not seem to exist or at least no longer exists. And you don't get any answers via email.

Does anyone have any idea what I can do? I am a bit desperate

This post has been translated automatically

frapi07
Elite

Payments are posted back.

24th Oct. 2024, at 11:13 am CEST#2
0 Likes

Nobody has liked this post so far

Leon97 wrote on 24.10.2024 at 09:00: Hello,
Maybe I can find help this way. I have been playing on Platincasino.com for years, but since the license change I have not been able to cash out. However, I have already re-verified myself. I have now won €3000 and wanted/want to withdraw it. However, this was rejected after approx. 48 hours without explanation. I have complied with all the terms and conditions and the depositor was verified without a bonus. So normally nothing should stand in my way. The stated Live Chat does not seem to exist or at least no longer exists. And you don't get any answers via email.

Does anyone have any idea what I can do? I am a bit desperate

Hello,

the manager of Platincasino has recently joined the site. You can find his account here GambleJoe: Profile page of tycoonpartners

The problem is that you can't write to him directly as you're quite new to the forum. Now I don't know how this is always supposed to work, because GJ is not involved with this, as there is currently no cooperation with Platincasino. I wrote to the manager a few days ago and drew his attention to a case. He also replied, but unfortunately I don't know whether the manager wants this and it can't be a long-term solution. So, users should draw his attention to threads.

That's why I'm asking you for a little patience. Maybe he will come online and see your thread. Alternatively, you can become a little active in the forum and write a few posts. I think you can send private messages after a certain number of posts (10-20).

You can also reply here. Are you a Platin member? So VIP

This post has been translated automatically

Julian
Elite

Payments are posted back.

24th Oct. 2024, at 11:28 am CEST#3
0 Likes

Nobody has liked this post so far
Hello Leon97,

I have already forwarded it internally that we are trying to raise the communicator so that newbies can also write directly to the managers.

Until then, I have made the manager aware of your thread, maybe he will get in touch with you.

This post has been translated automatically

Hot Topics24th Oct. 2024 at 11:31 am CEST

Online Casinos
0
Gossip
0
Sports betting
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project managerProfile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately