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Deposit and withdrawal methods: Payments are posted back.

Topic created on 24th Oct. 2024 | Page: 1 of 1 | Answers: 3 | Views: 608
Leon97

Payments are posted back.

24th Oct. 2024, at 09:00 am CEST#1
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Good afternoon,
Perhaps I can find help in this way. I have been playing on Platincasino.com for years, but since the license change I have not been able to cash out. However, I have already re-verified myself. I have now won €3000 and wanted/want to withdraw it. However, this was rejected after approx. 48 hours without explanation. I have complied with all the terms and conditions and the depositor was verified without a bonus. So normally nothing should stand in my way. The stated Live Chat does not seem to exist or at least no longer exists. And you don't get any answers via email.

Does anyone have any idea what I can do? I am a bit desperate

This post has been translated automatically

frapi07
Elite

Payments are posted back.

24th Oct. 2024, at 11:13 am CEST#2
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Leon97 wrote on 24.10.2024 at 09:00: Hello,
Maybe I can find help this way. I have been playing on Platincasino.com for years, but since the license change I have not been able to cash out. However, I have already re-verified myself. I have now won €3000 and wanted/want to withdraw it. However, this was rejected after approx. 48 hours without explanation. I have complied with all the terms and conditions and the depositor was verified without a bonus. So normally nothing should stand in my way. The stated Live Chat does not seem to exist or at least no longer exists. And you don't get any answers via email.

Does anyone have any idea what I can do? I am a bit desperate

Hello,

the manager of Platincasino has recently joined the site. You can find his account here GambleJoe: Profile page of tycoonpartners

The problem is that you can't write to him directly as you're quite new to the forum. Now I don't know how this is always supposed to work, because GJ is not involved with this, as there is currently no cooperation with Platincasino. I wrote to the manager a few days ago and drew his attention to a case. He also replied, but unfortunately I don't know whether the manager wants this and it can't be a long-term solution. So, users should draw his attention to threads.

That's why I'm asking you for a little patience. Maybe he will come online and see your thread. Alternatively, you can become a little active in the forum and write a few posts. I think you can send private messages after a certain number of posts (10-20).

You can also reply here. Are you a Platin member? So VIP

This post has been translated automatically

Julian
Elite

Payments are posted back.

24th Oct. 2024, at 11:28 am CEST#3
1 Like

Liked this post: Avatar von frapi07 frapi07
Hello Leon97,

I have already forwarded it internally that we are trying to raise the communicator so that newbies can also write directly to the managers.

Until then, I have made the manager aware of your thread, maybe he will get in touch with you.

This post has been translated automatically

Leon97

Payments are posted back.

24th Oct. 2024, at 11:56 am CEST#4
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Nobody has liked this post so far

Julian wrote on 24.10.2024 at 11:28: Hello Leon97,

I have already forwarded it internally that we are trying to raise the communicator so that newbies can also write directly to the managers.

Until then, I have made the manager aware of your thread, maybe he will get in touch with you.


Many thanks for your efforts

This post has been translated automatically

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