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Deposit and withdrawal methods: no payout from DrueckGlueck and no communication

Topic created on 06th May. 2018 | Page: 1 of 1 | Answers: 5 | Views: 2,763
Mayflower

no payout from DrueckGlueck and no communication

6th May. 2018, at 10:31 am CEST#1
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I recently signed up with DrueckGlueck and ultimately made a win with my first Deposit and bonus. I then wanted to cash out my balance. After submitting a utility bill and my passport, the withdrawal was denied. The utility bill was verified, but for the passport I received the message that "my documents were not complete".

I then asked several times via the e-mail address support@drueckglueck.com what was wrong with the submitted document and never received a reply.

I complained repeatedly in the online chat. They said the submitted document was "too small". I uploaded it again and explained that this was simply my passport scanned in original size and the jpg image can be enlarged at any time at DrueckGlueck in any common program (Paint, Windows Photo Viewer, etc.) in the view. (I can enlarge nevertheless with me no jpg picture DIN A4 on DIN A3 and send, a jpg picture must and can one nevertheless at any time in the view) The chat employee also saw this and promised to pass it on. Later it was said in the chat that the payout would be released and would take place shortly. But then I was informed by e-mail again about the rejection of my payout. Same game via chat. Again rejection by e-mail.

About the e-mail address support@drueckglueck.com I get, as I said, no answer. The chat obviously doesn't get me anywhere. No one can be reached by phone either. What should I make of this?

The scan of the passport is made in good readable quality with a scanner (no cell phone photo or something) and was accepted some time ago by another online casino without any problems. So it really can't be because of that.

I would be very happy about constructive reactions. Maybe someone from DrueckGlueck reads this and can explain here what this is about.

Many thanks in advance!

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Knochen
Elite

no payout from DrueckGlueck and no communication

6th May. 2018, at 01:43 pm CEST#2
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That sounds strange. Maybe you just try to submit your identity card in addition and see if it works? Have you possibly violated any bonus rules? For example, did you play stakes over 5€?

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Mayflower

no payout from DrueckGlueck and no communication

7th May. 2018, at 11:14 pm CEST#3
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Have not violated any bonus rules. And do not have an additional identity card. Passport is enough. But since yesterday I can't log in to DrueckGlueck. Looks more like a technical problem (the page tries to load, but it doesn't go any further); but a technical problem for two days? All very strange.

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Knochen
Elite

no payout from DrueckGlueck and no communication

8th May. 2018, at 04:39 pm CEST#4
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Try using a proxy server. I was once years ago at StarGames "blocked" or could not reach the page. Thought at first that would be simply down, but then googled and found nothing. Deshabl I tried it via a proxy server and could reach the page. For some reason I can not understand, they have blocked my IP. I contacted the support and asked what that was about and without an answer it worked again a few hours later.

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Mayflower

no payout from DrueckGlueck and no communication

8th May. 2018, at 10:32 pm CEST#5
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I tried again today to log in via the Tor browser, but it doesn't work either. If they have really blocked me, they will have done it simply via my login data and not via my IP address. But can this DrueckGlueck really be so unserious? I read mostly positive things about it.

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Knochen
Elite

no payout from DrueckGlueck and no communication

9th May. 2018, at 02:06 pm CEST#6
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As I said, StarGames has blocked me at that time the devil knows why about my IP address. I was able to log in via a proxy but couldn't play anything because it didn't support Flash or something like that.

I don't play at DrückGlück myself but to be honest I don't read much positive about it. Here in the forum is already reported much negative. Could also be because DrückGlück as one of the television advertising casinos attracts players who have never played on the Internet. The then report here already after their first experiences with OCs.

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