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Deposit and withdrawal methods: No deposits possible with Trustly

Topic created on 20th Dec. 2020 | Page: 1 of 2 | Answers: 14 | Views: 5,314
Carsten92
Amateur

No deposits possible with Trustly

20th Dec. 2020, at 10:54 am CET#1
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Good morning dear community,

i am a customer of a savings bank and unfortunately I cannot make deposits via Trustly.
If I try to Deposit with Trustly I get the error message that the PIN is wrong. (the login is not possible)

Contacting the bank and Trustly at the same time has of course already been done.
My bank tells me that Trustly is supported and Trustly says that the problem is with the bank.

Has anyone had similar experiences and may be able to help here?

Thank you very much!

Greetings

Carsten

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Pneumatic
Top Member

No deposits possible with Trustly

20th Dec. 2020, at 11:07 am CET#2
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Nobody has liked this post so far
Carsten92 wrote on 12/20/20 at 10:54 am: Good morning dear community,

i am a customer of a savings bank and unfortunately I cannot make deposits via Trustly.
If I try to Deposit with Trustly I get the error message that the PIN is wrong. (the login is not possible)

Contacting the bank and Trustly at the same time has of course already been done.
My bank tells me that Trustly is supported and Trustly says that the problem is with the bank.

Has anyone had similar experiences and may be able to help here?

Thank you very much!

Greetings

Carsten

So I have with sparkasse trustly already no problems, so this is already nix general😅

This post has been translated automatically

DaseR92
Amateur

No deposits possible with Trustly

20th Dec. 2020, at 02:54 pm CET#3
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In some casinos I can not Deposit with Trustly. Blitzino for example.
Can not select my bank there with Trustly, or under the BIC there is simply no selection / login

What the whole thing is, I can not tell you unfortunately.
In most casinos Trustly works without problems.

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Carsten92
Amateur

No deposits possible with Trustly

20th Dec. 2020, at 04:18 pm CET#4
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For me it is definitely casino independent
I can select my bank without any problems (bank code etc. also fits) and get to the login window.
There I enter my login data for online banking - but I get the message that the PIN is wrong.

Trustly support can't help me.
My bank can't help me either.
Both parties say that it must work - I can't get anywhere like this.

This post has been translated automatically

Hidaruma
Top Member

No deposits possible with Trustly

21st Dec. 2020, at 01:18 pm CET#5
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Carsten92 wrote on 20.12.2020 at 16:18: For me it is definitely casino independent
I can select my bank without any problems (BLZ etc. also fits) and get to the login window.
There I enter my login data for online banking - but I get the message that the PIN is wrong.

Trustly support can't help me.
My bank can't help me either.
Both parties say that it must work - I can't get anywhere like this.


I have the same problem, only with me there are even more problems. I am with Degussa Bank and can neither Deposit via Trustly, Giropay, SOFORT and what they are all called.

The bank of course says that they support the service and the problem would be with the payment provider. The other way around the same game.

You will not get anywhere here. I advise you to choose an alternative payment method, even if it's stupid

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R3hab
Elite

No deposits possible with Trustly

21st Dec. 2020, at 01:33 pm CET#6
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I had lately also error message but at the 2nd attempt it has then always worked

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Carsten92
Amateur

No deposits possible with Trustly

21st Dec. 2020, at 06:00 pm CET#7
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I have contacted Trustly support again. Of course, they can't detect any errors in their interface (order ID check). Again contacted the bank... No one can help - very funny the whole thing. Then remains just immediately

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Carsten92
Amateur

No deposits possible with Trustly

4th Jan. 2021, at 11:29 pm CET#8
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Unfortunately, I still get this error message:

Carsten92

My bank says everything is fine from their side.
Trustly says that everything is fine from their side.

What else is there to do?
Anyone having the same problems?

This post has been translated automatically

Anonym

No deposits possible with Trustly

5th Jan. 2021, at 01:34 am CET#9
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Carsten92 wrote on 04/01/2021 at 23:29: Unfortunately I still get this error message:

A****m

My bank says everything is fine from their side.
Trustly says that everything is ok from their side.

What else is there to do?
Anyone having the same problems?

I'm assuming that you know your login details?!
Otherwise, ever tried with nem other browser?

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Katharina2
Top Member

No deposits possible with Trustly

5th Jan. 2021, at 07:57 am CET#10
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Just a guess: do your casinos have .com or .com/en in the address bar at the top ?
at the top ? Otherwise, clean your system and other browser I would also
recommend.

This post has been translated automatically

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