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Deposit and withdrawal methods: New MuchBetter app version

Topic created on 15th Jul. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,158
ErikS
Amateur

New MuchBetter app version

15th Jul. 2020, at 07:05 pm CEST#1
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Hi,

i have received an update of the Muchbetterapp. Now the app is complaining that I have no internet connection, which is not true. I don't seem to be the only one with this problem. Did anyone get this solved? Maybe clear the app cache?

Do not want to do that because otherwise I have to enter credentials again

This post has been translated automatically

sippi
Expert

New MuchBetter app version

15th Jul. 2020, at 07:23 pm CEST#2
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So when you clear the cache, nothing should happen. But deleting app data triggers what you fear, and you should not do. I have the latest version from 30.06. (according to Play Store). But I have no problems with it.

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Jojolino
Amateur

New MuchBetter app version

15th Jul. 2020, at 08:04 pm CEST#3
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I also have the latest version of the app installed, have IOS and NO problems.

Uninstall the app and play it again.

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sippi
Expert

New MuchBetter app version

15th Jul. 2020, at 08:09 pm CEST#4
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Jojolino wrote on 07/15/2020 at 20:04: Uninstall the app and play it again.

That's what he's trying to prevent

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ErikS
Amateur

New MuchBetter app version

15th Jul. 2020, at 08:49 pm CEST#5
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Have now tested around:

1. Reinstalled app. No fix.
2. Started a few more times: Went. Verification of the phone number came. (SMS code)
So you don't need credentials.
3. Huh? Why does it work sometimes and sometimes not?
4. Suspicion of VPN lock! Habs 2-3 times tried and seems to be the VPN.

Can anyone verify this?

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ErikS
Amateur

New MuchBetter app version

17th Jul. 2020, at 08:03 am CEST#6
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Update: Support has confirmed my suspicions. They hsben problems with VPN connections and a fix is coming.

I don't quite buy it and think that you don't block VPN connections by accident.

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sippi
Expert

New MuchBetter app version

17th Jul. 2020, at 09:12 am CEST#7
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Then you'll have to add the MuchBetter app to the exceptions that should not use the VPN connection.

This post has been translated automatically

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