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Deposit and withdrawal methods: New MuchBetter app version

Topic created on 15th Jul. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,145
ErikS
Amateur

New MuchBetter app version

15th Jul. 2020, at 07:05 pm CEST#1
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Hi,

i have received an update of the Muchbetterapp. Now the app is complaining that I have no internet connection, which is not true. I don't seem to be the only one with this problem. Did anyone get this solved? Maybe clear the app cache?

Do not want to do that because otherwise I have to enter credentials again

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sippi
Expert

New MuchBetter app version

15th Jul. 2020, at 07:23 pm CEST#2
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So when you clear the cache, nothing should happen. But deleting app data triggers what you fear, and you should not do. I have the latest version from 30.06. (according to Play Store). But I have no problems with it.

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Jojolino
Amateur

New MuchBetter app version

15th Jul. 2020, at 08:04 pm CEST#3
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I also have the latest version of the app installed, have IOS and NO problems.

Uninstall the app and play it again.

This post has been translated automatically

sippi
Expert

New MuchBetter app version

15th Jul. 2020, at 08:09 pm CEST#4
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Jojolino wrote on 07/15/2020 at 20:04: Uninstall the app and play it again.

That's what he's trying to prevent

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ErikS
Amateur

New MuchBetter app version

15th Jul. 2020, at 08:49 pm CEST#5
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Have now tested around:

1. Reinstalled app. No fix.
2. Started a few more times: Went. Verification of the phone number came. (SMS code)
So you don't need credentials.
3. Huh? Why does it work sometimes and sometimes not?
4. Suspicion of VPN lock! Habs 2-3 times tried and seems to be the VPN.

Can anyone verify this?

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ErikS
Amateur

New MuchBetter app version

17th Jul. 2020, at 08:03 am CEST#6
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Update: Support has confirmed my suspicions. They hsben problems with VPN connections and a fix is coming.

I don't quite buy it and think that you don't block VPN connections by accident.

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sippi
Expert

New MuchBetter app version

17th Jul. 2020, at 09:12 am CEST#7
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Then you'll have to add the MuchBetter app to the exceptions that should not use the VPN connection.

This post has been translated automatically

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