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Deposit and withdrawal methods: Neteller verification madness - worse than any online casino.

Topic created on 17th Feb. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,692
Falke
Expert

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 11:18 am CET#1
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Hello people

I have been trying to verify my Neteller account for months

I was already verified there and also deposited and withdrawn. Währen me suddenly during a withdrawal my account was frozen.

Since then they require a bankstatemant

I have sent it 5 times now. Each time it takes two days only for them to reject it again. On my multiple inquiries what the problem is always comes the standard answer that on the bank statement this and that must be evident

All the requirements are obvious. And still they keep writing me the same nonsense.
I really have no more patience and do not know what to do.

The support asks for documents, which I then send and they keep rejecting them, even though everything is exactly as they ask for it. I feel pretty screwed. This runs at Neteller more arbitrary than I would ever have experienced in an online casino.

What else can you do? Have you had similar experiences?

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CasinoReuber
Amateur

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 12:45 pm CET#2
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Try to print out the bank confirmation and then photograph it in such a way that there is still some space around all 4 corners.

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Falke
Expert

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 02:16 pm CET#3
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CasinoReuber wrote on 17.02.2021 at 12:45 pm: Try to print out the bank confirmation and then photograph it so that around all 4 corners is still something burst.

I have already done for 8 times.

I have now asked four times in a row to finally tell me what exactly is wrong with my bank statement, as it meets all the requirements

I specifically asked for a personalized response to be sent to me to finally resolve the issue after over a month.

Now just now I got another mail.
Again the damn SAME mail as before.

I feel so screwed and I'm already so p**sed off

What do they imagine at all.

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CasinoReuber
Amateur

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 02:49 pm CET#4
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That sounds very frustrating, my condolences. Have you ever tried to send the entire account statement as a pdf without blackening it? I would also be very reluctant to do so because of the data, but in the end, the employee who checks it doesn't care anyway

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CasinoReuber
Amateur

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 03:20 pm CET#5
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Otherwise, give Neteller support a call: +44 20 3308 9525 (toll free).

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Falke
Expert

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 03:49 pm CET#6
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CasinoReuber wrote on 02/17/2021 at 15:20: Otherwise call Neteller support: +44 20 3308 9525 (toll free).

Also from Austria?

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CasinoReuber
Amateur

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 04:12 pm CET#7
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Liked this post: Avatar von Falke Falke
Falke wrote on 17.02.2021 at 15:49
Also from Austria?

Yep. but this is an English number, don't know if you have to pay roaming fees again now after the Brexit . Otherwise call the German number : +49 21599 279504 ( 6-22 clock)

Edit: If not already done also once a complaint e-mail to: " complaints@neteller.com" with explanation what exactly is not working.

Hope you get on with it, and good luck 👍

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Falke
Expert

Neteller verification madness - worse than any online casino.

17th Feb. 2021, at 04:25 pm CET#8
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CasinoReuber wrote on 17.02.2021 at 16:12
Yep. but that's an English number, don't know if you have to pay roaming fees there again now after the Brexit . Otherwise call the German number : +49 21599 279504 ( 6-22 clock)

Edit: If not already done also once a complaint e-mail to: " complaints@neteller.com" with explanation what exactly is not working.

Hope you get on with it, and good luck 👍

Super.

Thanks for your help.

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