does anyone here use Neteller regularly like me and happened to have to contact customer service?
I haven't received a reply to several emails for two weeks. There is also no longer a telephone number as there used to be.
I'm at a bit of a loss because my card is blocked due to incorrect pin entry and I have to contact customer service.
But it's bad that no one gets back to me.
It used to take less than 24 hours and something came in straight away.
does anyone here use Neteller regularly like me and had to contact customer service by any chance?
I haven't gotten a response to several emails in two weeks. There is also no longer a phone number like before .
I'm at a bit of a loss because my card is blocked due to incorrect pin entry and I have to contact customer service.
But it's bad that no one gets back to me.
It used to take less than 24 hours and something came in straight away.
Is there anything I don't know about Neteller?
Did you try it via the app and not directly by email? Then it should work... but not super fast either & it might help to write in English
or write to them on Facebook or another social network would come to mind..but I think you'll probably have to request a new card anyway & maybe pay 10€ for it to work again
does anyone here use Neteller regularly like me and had to contact customer service by any chance?
I haven't gotten a response to several emails in two weeks. There is also no longer a phone number like before .
I'm at a bit of a loss because my card is blocked due to incorrect pin entry and I have to contact customer service.
But it's bad that no one gets back to me.
It used to take less than 24 hours and something came in straight away.
Is there perhaps something I don't know about Neteller?
Exactly the same with Skrill. Telephone support has been completely discontinued and no one is getting in touch via the messaging function either. A very bad sign.
If they suddenly stop phone support completely and stop responding to messages, is that a good sign or a bad sign?
I understood that, but I wanted to know what you were getting at. Just because you can't reach customer support doesn't mean it's the end of the world. They can also be severely understaffed. The call centers are usually rented out to companies abroad anyway
I understood that, but I wanted to know what you were getting at. Just because you can't reach customer support doesn't mean it's the end of the world. They can also be severely understaffed. The call centers are usually rented out to companies abroad anyway
Could also indicate that the company is stumbling. No company this big would allow customer support to collapse like this, resulting in thousands or even more bad customer experiences. Maybe they have financial problems? I don't know. In any case, it's not exactly something that boosts my confidence.
Could also indicate that the company is stumbling. No company this big would allow customer support to plummet like this, resulting in thousands or many more bad customer experiences. Maybe they have financial problems? I don't know. In any case, it's not exactly something that boosts my confidence.
Yes, something is in the air. You're definitely right. Maybe we'll be smarter soon.
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does anyone here use Neteller regularly like me and happened to have to contact customer service?
I haven't received a reply to several emails for two weeks. There is also no longer a telephone number as there used to be.
I'm at a bit of a loss because my card is blocked due to incorrect pin entry and I have to contact customer service.
But it's bad that no one gets back to me.
It used to take less than 24 hours and something came in straight away.
Is there anything I don't know about Neteller?
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Neteller customer service not available
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Did you try it via the app and not directly by email? Then it should work... but not super fast either & it might help to write in English
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Yes, actually via the app three times already, but didn't work They used to have a service phone where you could call directly....
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Well, they also belong to Paysafe solutions maybe try to contact them there
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Exactly the same with Skrill. Telephone support has been completely discontinued and no one is getting in touch via the messaging function either. A very bad sign.
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What do you mean? A bad sign for what?
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Recently had contact with Skrill support via the app..took about 3 days but problem then solved immediately
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If they suddenly stop telephone support completely and no longer answer messages, is that a good or a bad sign?
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I understood that, but I wanted to know what you were getting at. Just because you can't reach customer support doesn't mean it's the end of the world. They can also be severely understaffed. The call centers are usually rented out to companies abroad anyway
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Could also indicate that the company is stumbling. No company this big would allow customer support to collapse like this, resulting in thousands or even more bad customer experiences. Maybe they have financial problems? I don't know. In any case, it's not exactly something that boosts my confidence.
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Yes, something is in the air. You're definitely right. Maybe we'll be smarter soon.
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Let's see. In any case, I won't be stashing any more large sums there until I have some certainty.
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