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Deposit and withdrawal methods: N1 Casino cashout is declined

Topic created on 22nd Sep. 2021 | Page: 1 of 1 | Answers: 6 | Views: 3,773
kun7171
Rookie

N1 Casino cashout is declined

22nd Sep. 2021, at 07:12 pm CEST#1
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Good evening friends

I am brand new here am totally freaking out have bought with my Amex card online Neosurf credit and redeemed at N1 Casino later I wanted to pay out amount of course ID everything was approved however they wanted absolutely payment proof have ordered from recharge and there just entered my email have got the receipt there and from amex I have also uploaded however it is not accepted and the reason was always so:

Please make a screenshot of the Bank account/Bank statement used for the latest Deposit with your IBAN and the name visible

Please can someone help me I am totally desperate have gambled away enough anyway

This post has been translated automatically

glutrot
Rookie

N1 Casino cashout is declined

22nd Sep. 2021, at 07:32 pm CEST#2
1 Like

Liked this post: Avatar von kun7171 kun7171
kun7171 wrote on 22.09.2021 at 19:12: Good evening friends

I am brand new here am totally freaking out have bought with my Amex card online Neosurf credit and redeemed at N1 Casino later I wanted to pay out amount of course ID card everything was approved however they absolutely wanted payment proof have ordered from recharge and there just entered my email got the receipt there and from amex I have also uploaded however it is not accepted and the reason was always so:

Please make a screenshot of the Bank account/Bank statement used for the latest Deposit with your IBAN and the name visible

Please can someone help me I am totally desperate I have gambled away enough anyway

With some method you must have bought your credit for NeoSurf and they want to see that. Send again the mail and the debit at Amex.

Normally the N1 group never makes problems. Otherwise, go back to the chat, they will help you there for sure.




This post has been translated automatically

kun7171
Rookie

N1 Casino cashout is declined

22nd Sep. 2021, at 07:38 pm CEST#3
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glutrot wrote on 22.09.2021 at 19:32
With some method you must have bought your credit for Neosurf and they want to see that. Send again the mail and the debit at Amex.

Normally the N1 group never makes problems. Otherwise, go back to the chat, they will help you there for sure.




Thank you am just about it she wrote so

1. Please be informed that your last withdrawal request was canceled. Due to the new regulations of MGA policy we have to fully verify all the payment methods used. Kindly ask you to upload a screenshot of the Deposit from your Neosurf account. In case the voucher was purchased in the kiosk, you have to upload a photo of the voucher to the profile. Also, please upload a proof of your deposit made on July 02, 2021 15:16 per UTC. We need to see your full name, IBAN and all the transaction's details. 2. Please, make a selfie with your ID where the document will be clearly seen and where we can make sure that is exactly you holding your document. Perhaps, show the elbow and shoulder of the hand with which you're holding a document.


so if I had ID and a photo of myself where I hold invoice document photograph it would possibly work?


Edit: Post has been adjusted (please attach the posts below the quote box).

This post has been translated automatically

denyo123
Experienced

N1 Casino cashout is declined

22nd Sep. 2021, at 09:18 pm CEST#4
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Nobody has liked this post so far
If you don't understand it, just type it into the translator...

1. Screenshot of the Neosurf account with the deposit. If it doesn't exist a photo of the coupon or email with the Neosurf number
2. proof of Deposit on July 2 with IBAN and co.
3. photo with you and your ID

Was not really hard to understand


This post has been translated automatically

kun7171
Rookie

N1 Casino cashout is declined

22nd Sep. 2021, at 09:25 pm CEST#5
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denyo123 wrote on 22/09/2021 at 21:18: If you don't understand it just type it in the translator...

1. Screenshot from the Neosurf account with the deposit. If it doesn't exist a photo of the coupon or email with the Neosurf number
2. proof of Deposit on July 2 with IBAN and co.
3. photo with you and your ID

Was not really hard to understand

No screenshot of coupon made everything I could do

That proof was with online banking I had already sent long ago was also accepted do not understand why they want it again

photo of perso I have made was accepted but without selfie


This post has been translated automatically

evopower140
Expert

N1 Casino cashout is declined

23rd Sep. 2021, at 08:39 am CEST#6
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kun7171 wrote on 22/09/2021 at 21:25
No have screenshot of coupon done everything I could do

That proof was with online banking I had already sent long ago was also accepted do not understand why they want it again

photo of perso I have made was accepted but without selfie



They want that but with selfi was with me also without does not work but have real problems waiting for 100 euros already 48 hours some error in the system the 3500 I had in 30 minutes the have probably IT problem says my VIP manager

This post has been translated automatically

denyo123
Experienced

N1 Casino cashout is declined

23rd Sep. 2021, at 10:14 am CEST#7
0 Likes

Nobody has liked this post so far
kun7171 wrote on 22/09/2021 at 21:25
No have screenshot of coupon done everything I could do

That proof was with online banking I had already sent long ago was also accepted do not understand why they want it again

photo of perso I have made was accepted but without selfie



Upload the three things as I have described. Then it should work. Good luck

This post has been translated automatically

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