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Deposit and withdrawal methods: My Platincasino payout has disappeared

Topic created on 22nd Sep. 2023 | Page: 1 of 3 | Answers: 34 | Views: 3,428
kcone

My Platincasino payout has disappeared

22nd Sep. 2023, at 01:47 pm CEST#1
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Hello together!

I have once on 13.09 (about 99€) and once on 15.09 (about 183€) in withdrawal requested, which were also confirmed. Until today I am waiting for the money, but each since 13.09 and 15.09 they stand as "booked" in my Platincasino account.

On inquiries at the support chat they can not give me any exact information why, why, why the money has not arrived at me. Each time they point out that it has already been booked and sent to Platincasino.

I am now extremely angry and cannot understand why both withdrawals have not arrived after 7 and 5 banking days respectively. The payout to credit card went fast and smoothly the first time, but on 13.09 and 15.09 I was prompted to make the payout to my bank account.
The money has therefore "disappeared", but they do not offer me any real help, as I understand it.

I should send account statements from 13.09 to today, which I do not have, because my bank provides only 1x monthly account statements in online banking and a screenshot of my account transactions can not serve as proof.

Maybe someone here has had similar experiences. I just want to have my money.

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hustlehoff
Expert

My Platincasino payout has disappeared

22nd Sep. 2023, at 02:19 pm CEST#2
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It may be that the bank did not accept the transfer, since Platin is now officially illegal. But this is only a theory / assumption.

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kcone

My Platincasino payout has disappeared

22nd Sep. 2023, at 02:22 pm CEST#3
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hustlehoff wrote on 22.09.2023 at 14:19: It may be that the bank did not accept the transfer, since Platin is now officially illegal. But that's just a theory/assumption.

How now? That totally slipped by me. I didn't notice anything at all!

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hustlehoff
Expert

My Platincasino payout has disappeared

22nd Sep. 2023, at 02:29 pm CEST#4
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Yes, this has recently happened more often here with users in the forum, then the money goes back to the casino. Whether that was with the others now with Platin, I don't know anymore, but it has happened in any case often with casino transfers from abroad, which are unlicensed.

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kcone

My Platincasino payout has disappeared

22nd Sep. 2023, at 02:32 pm CEST#5
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hustlehoff wrote on 22.09.2023 at 14:29: Yes, this has recently happened more often here with users in the forum, then the money goes back to the casino. Whether that was with the others now with Platin, I do not know any more, but it came in any case already often with casino transfers from abroad, which are unlicensed.

So I just talked to my girlfriend (she works at my house bank). A transfer is not rejected and a re-transfer follows only at the request of the sender (i.e. Platin). All very strange. But I also don't understand it that nobody at Platin can/wants to give me an answer. Unbelievable the store! The account will definitely be closed when I have my money.

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hustlehoff
Expert

My Platincasino payout has disappeared

22nd Sep. 2023, at 02:36 pm CEST#6
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As I said, it is only a theory / assumption. In a week you will have the requested account statement. That you are annoyed is understandable and please keep us up to date on this matter.

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gamble1
Icon

My Platincasino payout has disappeared

22nd Sep. 2023, at 02:39 pm CEST#7
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kcone wrote on 09/22/2023 at 2:32 pm:

So I just talked to my friend (she works at my local bank). A transfer is not rejected and a re-transfer follows only upon request of the sender (i.e. Platin). All very strange. But I also don't understand it that nobody at Platin can/wants to give me an answer. Unbelievable the store! The account will definitely be closed when I have my money.

The problem is you ask at Platin in the wrong place the chat has no insight into the forward the request only!

You can also ask your bank so a period xy usually costs a few euros but think if your girlfriend works at the bank she can print out the fun but fast where you need

I suspect the coal hangs at some payment Provider but get lost is almost impossible

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kcone

My Platincasino payout has disappeared

22nd Sep. 2023, at 05:40 pm CEST#8
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gamble1 wrote on 22.09.2023 at 14:39:
The problem is you are asking Platin in the wrong place the chat has no insight they just forward the request !

You can ask your bank also so a period xy costs usually a few euros but think if your girlfriend works at the bank she can print out the fun but quickly where you need

I guess the money hangs at some payment Provider but getting lost is almost impossible

If the money is hanging at a payment provider it should be easy for Platin to find out.

But I still have no answer to my mail from yesterday noon. Frustrating.

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n****4

My Platincasino payout has disappeared

22nd Sep. 2023, at 05:53 pm CEST#9
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The funds you get no worries

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Toastbrot
Experienced

My Platincasino payout has disappeared

22nd Sep. 2023, at 06:06 pm CEST#10
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You can create in online banking you ne turnover table at least that goes with my bank. Must set there only on turnovers and then above the date from when to when and can pull this down then practically as a PDF. Since there is with me account statements also only monthly. So ne turnover list should be enough because since all bookings are to be seen since the beginning of the month just like on the bank statement 😉 So I've always done it so far and was also always accepted without any problems. This then also looks like a statement and not like a screenshot where just some info is not clearly visible 🙂

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frapi07
Elite

My Platincasino payout has disappeared

22nd Sep. 2023, at 08:16 pm CEST#11
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Money does not disappear. Either it wasn't accepted or your bank is taking a little longer. I would contact your bank. Of course, do not mention that you expect money from the casino; but you "only" should have gotten a foreign transfer long ago.

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ExSpielsuchti
Amateur

My Platincasino payout has disappeared

26th Sep. 2023, at 12:14 pm CEST#12
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Hello, I do not know if your problem is already solved. I work at a bank myself, and your friend should know that the bank can also refuse to accept incoming funds. This often happens in the area of gambling. Even funds from Tipico etc. which are "legal", money receipts are rejected from time to time.

The reasons for this are that many banks do not like to see their customers gambling, especially if there is an overdraft facility, a current account or a loan.

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gamble1
Icon

My Platincasino payout has disappeared

26th Sep. 2023, at 12:57 pm CEST#13
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ExSpielsuchti wrote on 26.09.2023 at 12:14 pm: Hello, I do not know if your problem is already solved. I work at a bank myself and your girlfriend should know that money receipts can also be rejected by the bank. This often happens in the gambling sector. Even funds from Tipico etc. which are "legal", incoming funds are rejected from time to time.

The reasons for this are that many banks do not like to see their customers gambling, especially if there is an overdraft facility, a current account or a loan.


What they like to see and what not can be quite indifferent if the transaction 1) is legal and 2) the account is nevertheless properly managed! Cancel the therefore please there are enough others who want our money

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ExSpielsuchti
Amateur

My Platincasino payout has disappeared

26th Sep. 2023, at 01:03 pm CEST#14
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gamble1 wrote on 26.09.2023 at 12:57 pm:
What they like to see and what not can one but quite indifferent if the transaction 1) is legal and 2) the account is nevertheless properly managed ! Cancel the therefore please there are enough others who want our money

You can care what you want, but if you are a bank customer, you are bound by their rules.


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gamble1
Icon

My Platincasino payout has disappeared

26th Sep. 2023, at 01:12 pm CEST#15
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ExGame Addict wrote on 09/26/2023 at 13:03:

Don't care what you want, still if you are a bank customer you are bound by their rules.



Refuse a legal transaction what bank does that ? Not only we have to abide by the contract

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