Deposit and withdrawal methods: MuchBetter service interruption (Page 51)
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MuchBetter service interruption
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Max_Bet, 
roccoammo11
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roccoammo11
Well, I've never had my money on MB for long, I've always withdrawn it with my bank card, so I'm not damaged and therefore there's nothing to stop me from using this service because it was uncomplicated
People who are of course already waiting for their money from 02/23 and feel like they've been taken for a ride, but I understand if they never use this store again
In general, however, I always have a principle when it comes to money: "I only leave it where I can go to a branch if I have a problem and cause stress"
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Max_Bet
It doesn't get much more dubious than that.
To summarize: Since February 2023, they have been holding funds from an estimated 100,000 - 150,000 customers (possibly more). Since February, they have been opaque and have kept their customers in the dark. The blame has been put on some authorities (even if this is true, it is not an excuse that they missed the deadlines for the licenses). After 9 months they come along and give their customers ONE week to fill out a form. What happens if you miss this deadline? Do you lose the right to your money? What happens if you are unavailable during this time? On vacation, without internet, in hospital or simply not checking your emails because you're under stress? AND TO GUTS LAST, you are then supposed to send this form to some Billo address. Imagine if PayPal or Skrill behaved like this. Shitstorm of the year - at least at PayPal. But hardly anyone here cares because the main clientele just used MB to Deposit in casinos registered in Malta, Curacao or elsewhere.
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2 things
- Contrary to Muchbetter's description, there was no space anywhere in the form to enter the account balance?
- I didn't even receive a confirmation e-mail that the e-mail had been received.
Was it the same for you?
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Yes, I filled it out anyway, but haven't received a reply yet. This will be just like the last time Muchbetter said we should contact PayrNet directly. I simply entered the account balance there, even though there is no field for it.
But honestly, an insolvency administrator uses a Google mail address and we should send everything there, what a joke again from Muchbetter, maybe the administrator uses a free account from Google and only has 15GB and it's already full, haha .
This will be the same as with PayrNet, we won't get an answer and Muchbetter will again withdraw responsibility.
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Well, your ID number
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Quote :
Hello!
If you have not yet contacted our Support Team; please send them a message from the email registered in your MuchBetter account to support@muchbetter.com and provide us with your ticket number.
To clarify, MuchBetter has acted as an intermediary of an electronic money institution UAB PayrNet. As part of its licensing requirements, UAB PayrNet had the regulatory obligation to segregate and safeguard customers' funds, including your funds. Therefore it is solely UAB PayrNet who continue to withhold your funds, and it is their legal and regulatory obligation to repay it. MuchBetter's legal team has made several concerted attempts to contact UAB PayrNet, all without success.
Our ethos is one of always putting our customers first, and so to ensure as few people as possible suffer as a result of the UAB PayrNet issues, we have chosen to settle the outstanding PayrNet balances of our European customers from our own funds. This move, taken entirely at our own discretion, further highlights our commitment to resolve the issues with minimal cost or impact to our customers. However, due to restrictions with our new license we are unable to resume services in Norway, and therefore unable to offer the same good will gesture in Norway. This is strictly a licensing restriction, and not a decision we have chosen to make independently.
Again, as UAB PayrNet are solely responsible for withholding your funds, and due to our licensing restrictions, we are limited in what we can do beyond continuing to lobby them to return these funds on behalf of our Norwegian customers. Whilst we remain steadfast in our commitment to continuing to fight on your behalf, at the same time we strongly advise customers to continue to contact UAB PayrNet through fundsreturn-support@payr.net
MuchBetter remains at your disposal for any further assistance you may require and will continue to provide you with more updates as and when we have them."
So if I understand this correctly, they won't get a license in Norway anymore and so they're shifting the responsibility back to PayrNet so they're out in the end.
I think if no license is granted here either, the money is probably gone or, in the best case, it will take a few years until PayrNet is wound up and it is questionable whether there will be anything left...
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MuchBetter service interruption
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kleo7777, 
Max_Bet
Agreed to new terms of use, created an account with QuickPay, updated the MuchBetter app, went to payout today and you won't believe it, the money was in my account today.
Then immediately closed the account, MuchBetter I wish you all the best, but not with me anymore!
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Yes good question I really hope so for you
But seriously, if I were MB, I would send them all a little something as compensation where the money was withdrawn for so long, but they are easily 10 years older due to the stress of all the money coming soon to fill this out there now
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Will you continue to use MB?
I think the credit card has to be reapplied for and it was just relatively easy to withdraw money at the ATM and it is one of the few cards that also offers a crypto method as a Deposit and withdrawal but the story now has a bitter aftertaste...
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