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Deposit and withdrawal methods: MuchBetter service interruption (Page 33)

Topic created on 09th Feb. 2023 | Page: 33 of 53 | Answers: 787 | Views: 149,166
Anonym
I had submitted a review in the store when the app was still there. Today came by mail the answer since I can no longer see that in googlestore 😂

Hi Gigi, could you please provide us with the ticket number that was sent to the support team so we can find your account and provide information via email. Thank you for your cooperation. Your MuchBetter team


🙈😂

I'm really curious what the times

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NuggetKing
Amateur

Gigi55 wrote on 02.03.2023 at 16:23: I had submitted a review in the store when the app was still there. Today came by mail the answer because I can no longer see that in googlestore 😂

Hi Gigi, could you please provide us with the ticket number that was sent to the support team so we can find your account and provide information via email. Thank you for your cooperation. Your MuchBetter team


🙈😂

I'm really curious what the times


Yes they have taken the app for new customers out until they have fixed the problem

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NuggetKing
Amateur
I upload in 40min new update from mutchbetter on mobile I can net it

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Anonym

NuggetKing wrote on 02.03.2023 at 20:10: I upload in 40min new update from mutchbetter on mobile I can it net

??

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Anonym
I got this today :

Hello Gigi

Thank you very much for contacting me.

I'm afraid the situation remains the same.

Please note that we are unfortunately unable to give an approximate timeframe for resolution at this time. We also do not want to speculate on how long this review will take. However, rest assured that we are doing our best to have a satisfactory update for our customers as soon as possible.

As soon as we have an update, we will share it with our affected customers.

We thank you for your patience and understanding and apologize for any inconvenience this may have caused.
Regards,

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NuggetKing
Amateur
Service interruption
Please note that there will be an interruption of our
following services will occurə
-All transfers to and from merchants are
temporarily unavailable
Deposits are temporarily unavailable for EEA customers
temporarily unavailable
Card fob and wearable transactions are
Wearable transactions are not available
- Applications for new cards/fobs are not available
not available.
Your account balance and the ability to
Withdrawals through our various payment
Payment methods are still available, but
available, but new withdrawal
Withdrawal requests will remain pending and will only be processed
will be processed as soon as we have received the
Have received approval.
In the meantime, all funds in your MuchBetter account will remain safe
MuchBetter account remain safe and accessible to you
MuchBetter apologizes for the
inconvenience caused and will provide
will provide further updates in due course
in due course

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T0uchTheSky
Elite
NuggetKing wrote on 02/03/2023 at 20:49: Service interruption
Please note that there will be an interruption of our
following services will occurə
-All transfers to and from merchants are
temporarily unavailable
Deposits are temporarily unavailable for EEA customers
temporarily unavailable
Card fobs and wearable transactions are
Wearable transactions are not available
- Applications for new cards/fobs are not available
not available.
Your account balance and the ability to
Withdrawals through our various payment
Payment methods are still available, but
available, but new withdrawal
Withdrawal requests will remain pending and will only be processed
will be processed as soon as we have received the
Have received approval.
In the meantime, all funds in your MuchBetter account will remain safe
MuchBetter account remain safe and accessible to you
MuchBetter apologizes for the
inconvenience caused and will provide
will provide further updates in due course

Nothing new that we didn't already know, except that it's now in the app

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NuggetKing
Amateur

T0uchTheSky wrote on 02/03/2023 at 23:49:
Nothing new that we didn't already know, except that it's now in the app

exactly and the payout you have made before the service failure you will still get rest there will be later then only

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kleo7777
Experienced

NuggetKing wrote on 03/03/2023 at 18:12:

exactly and the payout you made before the loss of service you will still get the rest there will be later then only


No that can not be... with me it is so all payments I have made before and after the service failure or wanted are all returned ... no matter on 10 euro, 50 euro, or 100 euro

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NuggetKing
Amateur

kleo7777 wrote on 03/03/2023 at 22:41:

No that can not be... with me it is so all withdrawals I have made before and after the service outage or wanted are all come back ... no matter on 10 euro, 50 euro, or 100 euro

can only tell you that they have said so, you can also stonieren payment in the meantime!

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NuggetKing
Amateur

kleo7777 wrote on 03/03/2023 at 22:41:

No that can not be... with me it is so all withdrawals I have made before and after the service outage or wanted are all come back ... no matter on 10 euro, 50 euro, or 100 euro

you can write me like pn then I explain to you!

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kleo7777
Experienced
Now I understand only station! Does not it mean no deposits from merchants ? Or have I read wrong?
Today on my MuchBetter account booked one of me Abgegebene return at ikea this I have at Ikea Abgegeben on 4.03.2023 with the request to refund the amount because I have paid this at that time with Muchbetter card the money was credited today at Muchbetter ne raff I not

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Anonym

NuggetKing wrote on 04/03/2023 at 00:16 PM:

you are welcome to write me pn then I explain it to you!

Understand also only station, explain times publicly

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NuggetKing
Amateur

kleo7777 wrote on 04.03.2023 at 14:22: Now I understand only station! Doesn't it say no deposits from merchants ? Or have I read wrong ?
Today on my MuchBetter account booked one of me Abgegebene return at ikea this I have at Ikea Abgegeben on 4.03.2023 with the request to refund the amount because I paid this at that time with Muchbetter card the money was credited today at Muchbetter ne raff I not

Gigi55 wrote on 04.03.2023 at 14:38:

Understand also only station, explain times publicly

you can write support the withdrawals and deposits you can cancel that it goes to your mb account again

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T0uchTheSky
Elite

NuggetKing wrote on 04/03/2023 at 14:54:

you can write support to cancel the withdrawals and deposits so that it goes to your mb account again


Sorry, but do you even understand yourself what you write here sometimes?

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