Deposit and withdrawal methods: MuchBetter service interruption (Page 30)

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NuggetKing wrote on 02/23/2023 at 17:45: just means wait and see

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kleo7777 wrote on 23.02.2023 at 18:11 clock: So I ask on stupid because I no longer come along and please do not stone;-).... do I understand the Richtig the Dürfen due to suspicion of money laundering or terror stuff no longer disburse funds ... the whole thing is now being investigated and then it may be that we come at some point to our money ?? Can but does not have to?

Because when I read what is written on Trustpilot so including answers from MuchBetter support which also writes there sounds to me normalsterblicher human always like ...yes there is a small problem but do not worry the funds will be released again in the near future.

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T0uchTheSky wrote on 23.02.2023 at 18:21:
You can't trust Mb's support anymore, the employees tell something different every day. Fact is, MB or Mir UAB has had their license revoked in Europe, which means MB is currently not allowed to do their business for European customers. How long the investigation will last and whether their license will be restored later, that nobody knows at the moment.

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NuggetKing wrote on 02/24/2023 at 6:02 PM: Your account balance and ability to withdraw through our various payment methods remain AVAILABLE.

what should be the payment methods ? or where do i find them at mutchbetter

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gamble1 wrote on 02/24/2023 at 18:07:
That was an outdated information currently nothing goes payment ban they are not allowed to pay anything no matter how and that changes only when the procedure is completed and that does not happen in a day

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We would like to thank you for your patience and provide you with an update on our EEA operation and the status of your account with us.

When you opened your account with us you agreed to UAB Payrnet's underlying Terms Of Services. The reason for this was that we had the legal and regulatory rights to operate in the EEA as per our agreement with UAB Payrnet.

Unfortunately, the agreement between UAB Payrnet and UAB MIR Lithuania came to a sudden unilateral end by UAB Payrnet as directed by their regulatory body, the Bank of Lithuania. Following the end of the agreement, we have been forced to stop our operations in your country.

As far as we know UAB MIR Lithuania is one of a few Dozen companies whose relationship has been terminated by UAB Payrnet.

How does this impact your account balance?

UAB Payrnet is an authorized E-Money institution, supervised by the Bank of Lithuania, and as part of its regulatory requirements, it must protect all customers' funds. This is done by keeping those funds in a segregated account, which is separate from their operational funds. That means that your funds are safe and secure.

We have contacted UAB Payrnet several times asking when our customers' funds can be released so that you can withdraw your money. Unfortunately, we are still waiting for a reply. MuchBetter is even willing to pay you from its own funds but for this, approval from UAB Payrnet and the regulatory authorities will be required.

What can you do?

You can lodge a complaint against UAB Payrnet to release your funds via email to complaints@payr.net or by completing a form available here. Your complaint will have to be investigated by UAB Payrnet within 15 (fifteen) working days. In an exceptional case, where the complaint cannot be dealt with in time, UAB Payrnet will inform you. In any case, the processing of your complaint cannot exceed 35 working days.

If you are a consumer and the reply from UAB Payrnet does not satisfy you or you do not receive a reply in time, you have the right to apply with a complaint in Lithuanian or English language to the Bank of Lithuania at any time now and up to one year from your original inquiry, in one of the following ways:

1. Through an electronic dispute settlement facility e-Government Gateway; by completing a consumer application form available here or filling out a free-form application and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, email: prieziura@lb.lt.

2. Or, by filing out a free-form application and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, email: prieziura@lb.lt.

More information on the dispute settlement procedure at the Bank of Lithuania can be found here.

Meanwhile, we are sorry we cannot provide you with more information at this stage but please rest assured that we are doing the best we can to allow you to access your funds as soon as possible.

Disclaimer: Due to the priority of this matter and the fact that we wanted to keep you updated as soon as possible, we are replying to your query in English only. We apologize in advance but if you wish to translate it into other languages, we suggest using verified translation services available online, however, we do not guarantee the quality, proper context, or accuracy of these translations.

We would like to thank you for your patience and provide you with an update on our EEA operations and the status of your account with us.

When you opened your account with us, you agreed to the underlying terms of use of UAB Payrnet. This was because we had the legal and regulatory rights to operate in the EEA under our agreement with UAB Payrnet.

Unfortunately, the agreement between UAB Payrnet and UAB MIR Lithuania was suddenly terminated unilaterally by UAB Payrnet on the instructions of its regulator, the Bank of Lithuania. After the end of the agreement we were forced to stop our activities in your country.

As far as we know, UAB MIR Lithuania is one of several dozen companies whose business relationship was terminated by UAB Payrnet.

How does this affect your account balance?

UAB Payrnet is an authorized e-money institution, supervised by the Bank of Lithuania, and as part of its regulatory requirements must protect all customer funds. It does this by keeping these funds in a segregated account that is separate from its operating funds. This means that your funds are safe and secure.

We have contacted UAB Payrnet several times asking when our clients' funds can be released so you can withdraw your money. Unfortunately, we are still waiting for an answer. MuchBetter is even ready to pay you from its own funds, but this requires approval from UAB Payrnet and regulators.

What can you do?

You can file a complaint against UAB Payrnet to release your funds by emailing beschwerden@payr.net or by filling out a form available here. Your complaint must be investigated by UAB Payrnet within 15 (fifteen) business days. In exceptional cases where the complaint cannot be processed in a timely manner, UAB Payrnet will notify you. In any case, the processing of your complaint shall not exceed 35 working days.

If you are a consumer and UAB Payrnet's response does not satisfy you or you do not receive a response in a timely manner, you have the right to contact the Bank of Lithuania at any time with a complaint in Lithuanian or English for one year from your original request in one of the following ways:

1. Through an electronic dispute resolution facility e-Government Gateway; by completing a consumer claim form available here; or by completing an informal request and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, e-mail: prieziura@lb.lt.

2. Or by completing an informal application and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, e-mail: prieziura@lb.lt.

For more information on the dispute resolution procedure at the Bank of Lithuania, click here.

In the meantime, we regret that we are unable to provide you with further information at this time, but rest assured that we are doing our best to ensure that you can access your funds as soon as possible.

Disclaimer: Due to the priority of this matter and the fact that we wanted to keep you informed as soon as possible, we are responding to your inquiry in English only. We apologize in advance, but if you need it translated into other languages, we recommend using verified translation services available online. However, we do not guarantee the quality, proper context, or accuracy of these translations.

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T0uchTheSky wrote on 02/25/2023 at 01:19 PM: Someone posted this on Telegram, they got a new reply from MuchBetter, maybe someone would like to have a read

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campamocha wrote on 02/25/2023 at 07:34 AM:
Well, this smells like "blaming game" for now. The Bank of Lithuania statement accurately states:

PayRnet is not allowed to set up NEW BUSINESS with any of its agents (intermediaries). But specifically to UAB MIR LIthuania (MuchBetter) it says Payrnet must terminate the service immediately. This is a big difference. Now UAB MIR claims in this customer message that they are (to their knowledge.... ) one of dozens of companies terminated by PayRnet.... This is rather unlikely because there are no other customers (except MuchBetter customers) who are currently complaining that they can't get their money. If there were dozens of other e-money programs, you would hear about it and there would be a Wirecard 2.0 in England where customers could not get their money. Remember PayRnet is the entire old e-money portfolio of the then Wirecard UK. So I guess what MuchBetter is doing here is suggesting to the customer that they are the good guys, can't help the situation (emergence or status quo) and blame everything on PayRnet to look better to customers. Typical behavior "he did it..nah, she did it..). This is a distraction to muddy the waters, pillory Payrnet and get out of the affair. Now Payrnet's support is being spammed and MB is sitting back. If there is an actual situation with Payrnet that they have simply shut down dozens of other programs, then support can't even work through this... Completely impossible. But it buys MB time ... My opinion - of course.

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NuggetKing wrote on 02/25/2023 at 9:35 pm:

that's your view, but mutchbetter assured that they will pay out! when they fixed the problem

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campamocha wrote on 02/25/2023 at 9:43 pm:

Well, they can assure what they want, they have not had their own license, nor do they have a LIense now or in the future. And the money is with the license holder and that is PayRnet, so ask yourself how much is a statement from MB worth regarding your money. They can say what they want (and they do), responsibility lies exclusively with Payrnet and that's what they wrote in the last message. Just facts, I am afraid...

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kleo7777 wrote on 26.02.2023 at 15:39 clock: So as I said spiritually I have the money already written off ... should it be given at some point but still free one is happy but this oracle is not useful to anyone what

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