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Deposit and withdrawal methods: MuchBetter service interruption (Page 2)

Topic created on 09th Feb. 2023 | Page: 2 of 53 | Answers: 787 | Views: 151,129
danny005
Elite

MuchBetter service interruption

9th Feb. 2023, at 08:43 pm CET#16
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Fatally wrote on 09/02/2023 at 20:37: The app is still in the store.


Do I pay off my credit now or not?

This is the question I'm asking myself right now, I have little desire to pay the fees....

In the Google Playstore yes, in the Apple Appstore it is definitely out.

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hustlehoff
Expert

MuchBetter service interruption

9th Feb. 2023, at 09:01 pm CET#17
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Hmm strange ... hope that goes soon again and is nothing permanent, myself still over 1k balance buy with it very happy.

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Krabbenburger
Experienced

MuchBetter service interruption

9th Feb. 2023, at 09:52 pm CET#18
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Andre wrote on 09.02.2023 at 17:30: Withdrawal at ATM does not work either

You have your residence and MuchBetter account registered with residence in Malta ?

It's interesting because you could rule out that only Germany is affected by these problems .
If all customers from all countries are affected, it would indicate a problem with the card supplier or with the bank that issues the cards and processes transactions.
The fact that no new cards are issued is another indicator and unfortunately also that the problem can be fixed quickly.

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gamble1
Icon

MuchBetter service interruption

9th Feb. 2023, at 09:58 pm CET#19
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Krabbenburger wrote on 09.02.2023 at 21:52:

You have registered your residence and MuchBetter account with residence in Malta ?

Is interesting because it could be excluded that only Germany is affected by these problems .
If all customers from all countries are affected it would indicate a problem with the card supplier or with the bank that issues the cards and processes transactions.
That no new cards are issued is another indicator of this and unfortunately also that the problem can be fixed quickly.

Especially since everything is affected even the Muchbetter keychains and those special watches where once sold

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Andre
Expert

MuchBetter service interruption

9th Feb. 2023, at 10:07 pm CET#20
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Seems to be a bigger problem, I'm also surprised that there was no statement or something on Twitter. Let's see

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refucs
Expert

MuchBetter service interruption

10th Feb. 2023, at 06:27 am CET#21
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Insolvent?

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XxxGamerXxx
Amateur

MuchBetter service interruption

10th Feb. 2023, at 07:04 am CET#22
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i have been informed of the following:

"We regret to inform you of recent temporary changes we have made. Please note that we have temporarily disabled the following services for EEA customers:

- MuchBetter card, FOB/portable transactions
- Issuance of new MuchBetter cards and FOBs
- Top-ups to accounts of customers from the EEA
- Registration of new users in the EEA

If you already have a MuchBetter account, note that all other transaction services are not affected and you can continue to use your MuchBetter account and funds as usual for withdrawals, transfers to and from merchants and P2P transfers.

Rest assured that your account and funds are safe, and at MuchBetter we continue to work to bring you the products and services you like and more, and we look forward to resolving this for you as soon as possible.

We sincerely apologize for any inconvenience caused and hope you continue to enjoy our fast, convenient and secure products and services available to you on the MuchBetter app."

**This text was translated using Google Translate. If there are any grammatical errors, please understand**


"we will inform you when there is news.

If you have any further questions or need further assistance, please do not hesitate to contact us."

**This text has been translated using Google Translate. If there are grammatical errors, we ask for your understanding**

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Xavi22
Expert

MuchBetter service interruption

10th Feb. 2023, at 08:11 am CET#23
1 Like

Liked this post: Avatar von supermode supermode
It really doesn't look that good. The lack of transparency bothers me. There is simply no info at all and even the hint in the app is gone again. What's the point of that, please?

However, all customers are probably affected, including those abroad.

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kleo7777
Experienced

MuchBetter service interruption

10th Feb. 2023, at 08:14 am CET#24
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Yes all, ,I also, , stand today at Ikea wants to pay and nothing goes super action ...But Deposit and withdrawal via casinos goes !!!

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gamble1
Icon

MuchBetter service interruption

10th Feb. 2023, at 08:49 am CET#25
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The last time something like this happened it was with the change of Provider due to the Wirecard bankruptcy maybe the bank where the cards are issued really said stop

Against it speaks that one has received the information at that time and the card has not simply from one day to the next no longer works basically it is so or so strange because one gets eig. a deadline for it

A ray of hope is only because it concerns the whole world it can be no regulation problem for DE the missing information is for a financial service provider released by the BAFIN nevertheless dangerously poorly

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gamble1
Icon

MuchBetter service interruption

10th Feb. 2023, at 09:27 am CET#26
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A small TIpp uses Coinbase and verifies you pays out on MuchBetter and lets you withdraw your funds as crypto at Coinbase you can then pay out free to the bank account

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Kanalmalocher
Rookie

MuchBetter service interruption

10th Feb. 2023, at 09:30 am CET#27
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It's probably time to look around for alternatives. Does anyone know and use a Provider with similar functionality? (Crypto deposits and withdrawals, MasterCard etc.)

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mowolum
Elite

MuchBetter service interruption

10th Feb. 2023, at 09:38 am CET#28
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gamble1 wrote on 10.02.2023 at 09:27: A small TIpp uses Coinbase and verifies you pays out on MuchBetter and lets you withdraw your funds as crypto at Coinbase you can then pay out free to the bank account

Coinbase has quite high fees
and it must first be purchased, as far as I know

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hustlehoff
Expert

MuchBetter service interruption

10th Feb. 2023, at 11:04 am CET#29
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Anyone use the token card? Does it work?

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Max_Bet
Expert

MuchBetter service interruption

10th Feb. 2023, at 11:10 am CET#30
1 Like

Liked this post: Avatar von hustlehoff hustlehoff

hustlehoff wrote on 10.02.2023 at 11:04: Anyone the token card in use? Does it work?

Got the one in use. Except for the back and forth bookings from wallet to card (24hrs) I am quite happy with Jeton. Jeton Cash recharge via eg. recharge or offgamers quite easy actually...

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