Deposit and withdrawal methods: MuchBetter service interruption (Page 11)

T0uchTheSky wrote on 02/13/2023 at 8:36 PM:

I'm guessing you'll then be notified by Platin that on MuchBetter is down and you'll have to use another payment method. That was with me with LocoWin also so been

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Ben100485 wrote on 14.02.2023 at 08:23: Hello, why do you actually believe that your funds or anything else should be lost at MuchBetter? I can't Deposit anything either but I made 4 withdrawals of 200 Euro each to my bank account. The first was even on Saturday within 45 minutes there? The others after about 3 hours. Or are there indications that they are insolvent? Can also a hacker attack or something have been, even Admiral etc are no longer spared

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Ben100485 wrote on 14.02.2023 at 08:23: Hello, why do you actually believe that your funds or anything else should be lost at MuchBetter? I can't Deposit anything either but I made 4 withdrawals of 200 Euro each to my bank account. The first was even on Saturday within 45 minutes there? The others after about 3 hours. Or are there indications that they are insolvent? Can also be a hacker attack or something, even Admiral etc. are no longer spared

The activities of the company Payrnet have been restricted: gross violations have been detected, there is suspicion of money laundering.

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kleo7777 wrote on 02/14/2023 at 08:36 AM:

That's very nice that YOU got your money then you are a lucky guy here are quite a few who have not received their money ... That you can not Deposit I do not find dramatic but the me personally zb currently nothing is paid out (so it looks at the moment because I'm waiting for a long time) I do not find so great... what we all lack here is the communication of MuchBetter with reasons, information, etc. ....

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david555 wrote on 02/14/2023 at 10:15 AM:

Did you pay out via crypto or bank and how long have you been waiting?

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Kanalmalocher wrote on 02/14/2023 at 10:42 am: I've been waiting for my crypto payout for 2 days. Let's see.

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david555 wrote on 02/14/2023 at 11:16 AM:

Likewise, does anyone from support know how long it currently takes on average with crypto payouts?

Have you guys had any documents requested as well?

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Ben100485 wrote on 02/14/2023 at 10:44 am: Hello, just received the payout. I am with N26 bank. The amounts I paid out were 198, 205, 177, 216 and now 75. For 198 and 75 it took about 45 minutes, for the others about 6 hours. Therefore, they are currently still paying out. This is for everyone's information

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T0uchTheSky wrote on 02/14/2023 at 11:53 AM:

Why is it so fast with you, are you the CEO of MuchBetter?

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Ben100485 wrote on 02/14/2023 at 10:44 am: Hello, just received the payout. I am with N26 bank. The amounts I paid out were 198, 205, 177, 216 and now 75. For 198 and 75 it took about 45 minutes, for the others about 6 hours. Therefore, they are currently still paying out. This is for your information

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Stephanie C (MuchBetter) 13. Feb. 2023, 9:47 PM GMT Thank you so much for contacting us. We regret to inform you that we have recently made temporary changes. Please note that we have temporarily disabled the following services for customers from the EEA: -MuchBetter card, FOB/Wearable transactions -Issuance of new MuchBetter cards and FOBs -Top-ups to accounts of customers from the EEA -Registration of new users in the EEA If you already have a MuchBetter account, please note that all other transaction services are not affected and you can use your MuchBetter account and funds as usual for withdrawals and P2P transfers. Rest assured that your account and funds are safe. At MuchBetter, we continue to work to bring you the products and services you love and more, and we look forward to resolving this issue for you as soon as possible. We sincerely apologize for the inconvenience caused and hope you continue to enjoy our fast, convenient and secure products and services available to you on the MuchBetter app. *This text was translated by Google Translate, we take no responsibility for grammatical errors, thank you for your understanding*

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