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Deposit and withdrawal methods: Muchbetter problems - Who has experience

Topic created on 19th Jun. 2020 | Page: 1 of 1 | Answers: 9 | Views: 5,966
Anonym

Muchbetter problems - Who has experience

19th Jun. 2020, at 10:18 pm CEST#1
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I signed up for MuchBetter and transferred about.1500 since then to casinos (in a period of about 1 month).
Also about 800 paid out to my bank account. Right at the beginning I sent to the Verification email from them ID and address copy.
Yesterday I wanted to Deposit 100 EUR and when I open the Muchbetter app, immediately comes a screen I should send to verification@muchbetter.com ID copy and proof of address. Stupidly, my long-awaited payout from Caxino for 1000 EUR came now. Now I can't get into the account and I can't dispose of my money.
I sent the verification data yesterday, but nothing has happened, although in the past they have answered quite quickly.
I find it illegal to simply block access to the money and you can't find a phone number of the association anywhere on the net

Has anyone ever had this experience, how did it go and how long did it take? I would be happy to receive feedback.

It is getting worse and worse with deposits and withdrawals, I do not even know which deposit method can be used safely.

Thanks in advance.

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gamble1
Icon

Muchbetter problems - Who has experience

19th Jun. 2020, at 10:20 pm CEST#2
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do you get into the support chat in the app ?

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Anonym

Muchbetter problems - Who has experience

19th Jun. 2020, at 10:24 pm CEST#3
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No, as soon as I open the app with the PIN, this window appears:

"Additional information is required for this.

We need additional information from you for this function"

Then you tap continue and it says perform ID check to extend your account limits and then you only have the option to tap close.

I am light years away from the higher account limits so I don't understand.

That they have a chat is new to me. Unfortunately, I only know the contact via email and that takes time.

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gamble1
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Muchbetter problems - Who has experience

20th Jun. 2020, at 03:10 am CEST#4
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emeukal wrote on 06/19/2020 at 22:24: No, as soon as I open the app with the PIN this window comes up:

"Additional information is required for this.

For this function we need additional information from you"

Then you tap continue and it says perform ID check to extend your account limits and then you only have the option to tap close.

I am light years away from the higher account limits so I don't understand.

That they have a chat is new to me. Unfortunately, I only know the contact via email and that takes time.

they have in the app in the help area a possibility that is like chatting you write something and usually get an answer in a few hours

But you would then really have to wait for a mail response

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schwede666
Top Member

Muchbetter problems - Who has experience

20th Jun. 2020, at 08:01 pm CEST#5
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Do you have a cleaner on the phone with which you delete the "APK's" he suggests to you ? Happened to me 1x and then suddenly no one knew me at MuchBetter and I should also verify again. I then simply deleted the app and reinstalled, since then everything works again.

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Elleoj59
Rookie

Muchbetter problems - Who has experience

20th Jun. 2020, at 08:05 pm CEST#6
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Write the about Facebook kriegst quickly ne answer an hour about need the da and will accelerate your process then

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Anonym

Muchbetter problems - Who has experience

21st Jun. 2020, at 10:28 pm CEST#7
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In the meantime, I can log in again but cannot withdraw money or send money to merchants.

I got an email where they want a scan of my credit card for the Deposit, a selfie of me holding the card and a screenshot of my online banking statements. It's an absolute nerve, what they expect you to do.

When I have my money, I close the account, have meanwhile spoken with people on Casinomeister, who have confirmed that these locks can happen regularly. You just have no sense of security when you are locked out of your money and collect 2% on withdrawals for it.

Not recommended and not trustworthy.

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Anonym

Muchbetter problems - Who has experience

22nd Jun. 2020, at 09:52 pm CEST#8
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Now I have sent them all the documents, now they want screenshots of my online banking from where I deposited to them. I explained to them, I used a mobile bank where there is only one app. Screenshots sent, radio silence again.
For a week I egg around with them, you wanted:
ID
Household bill
Copy of credit card
Selfie with credit card
Screenshot online banking

This is really going too far and they are blocking my balance (withdrawal from a casino plus my deposits) which is over 1000 EUR.

Contacting only by email, long response time. No Live Chat, no phone number. Simply the last.

DO NOT USE MuchBetter, THIS IS NOT A SERIOUS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I will probably never see my 1000 EUR again.

FINGER AWAY FROM MUCHBETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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gamble1
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Muchbetter problems - Who has experience

23rd Jun. 2020, at 04:46 am CEST#9
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emeukal wrote on 22/06/2020 at 21:52: Now I sent them all the documents, now they want screenshots of my online banking from where I deposited to them. I explained to them I used a mobile bank where there is only one app. Sent screenshots, radio silence again.
For a week I egg around with them, you wanted:
ID
Household bill
Copy of credit card
Selfie with credit card
Screenshot online banking

This is really going too far and they are blocking my balance (withdrawal from a casino plus my deposits) which is over 1000 EUR.

Contacting only by email, long response time. No Live Chat, no phone number. Simply the last.

DO NOT USE MuchBetter, THIS IS NOT A SERIOUS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I will probably never see my 1000 EUR again.

FINGER AWAY FROM MUCHBETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Calm down you will get your money I once had the case on New Year's Eve when I withdrew 1000 € with the Much better credit card and this charged but did not come out of the machine

I had panic without end but already on New Year's Eve morning the 1000 € were back on my Much better account

Also in other cases, the support is really fast and very friendly the stress you currently have I can not understand with me was not but do not worry it will be fine

Every financial service Provider has strict guidelines and nothing will be lost

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Julian
Elite

Muchbetter problems - Who has experience

13th Jul. 2020, at 09:43 pm CEST#10
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