Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Deposit and withdrawal methods: Muchbetter no support

Topic created on 07th Jan. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,499
Anonym

Muchbetter no support

7th Jan. 2021, at 07:45 am CET#1
1 Like

Liked this post: Avatar von Jesss711 Jesss711
The other day, to buy something with the card, I wanted to Deposit 320 euros via giropay. The transaction failed, but the money was debited from my account as usual

Since it was important, I deposited another 320 and it worked fine
Conclusion : 640 gone from the bank account, but only 320 on the MB account.

With PayPal, the money comes back automatically after 2-3 days

With MuchBetter this did not happen


Now the problem: the support does not react. In this case for 4 days, in another ticket where it is about a double booking for 17 days

Does anyone of you have experience with this ? Has anyone received an answer from them since the brexit ? How else can you contact them ?

This post has been translated automatically

Anonym

Muchbetter no support

7th Jan. 2021, at 08:23 am CET#2
0 Likes

Nobody has liked this post so far
Yes, via Facebook, insta and twitter
After you write the first message, there will be an automatic reply
Then you write your email and your name
But you have to be lucky and catch the right time that they read it
IF someone read it, you will get an answer within 2 hours
Only by tickets...... No chance

This post has been translated automatically

gamble1
Icon

Muchbetter no support

7th Jan. 2021, at 08:38 am CET#3
0 Likes

Nobody has liked this post so far
I currently fail many payments with the MuchBetter credit card I think this is still due to the Wirecard thing and the change due to the Brexit

Money often gone order not registered

The money is not gone in such a case but only separated and if there is no allocation after a few days it comes back

With the Giropay transaction you can also call the support of Giropay: +49 (0) 69 24 75 38 2211

Muchbetter needs usually currently very long for answers with an unregistered order on Amazon where the money was nevertheless separated it took approx. 2-3 weeks to the conclusion and the repayment was answered however several times

Currently I have again a failed booking which is checked at the moment by a purchase

I would advise people to currently refrain from payments at least with the credit card or to connect it to a PayPal account Withdrawals at the machine go to my knowledge without problems

Conclusion : Money has often disappeared for a short time (60 € - 1,000 €) but I have always got it back without any problems, so don't worry

This post has been translated automatically

Jesss711
Amateur

Muchbetter no support

7th Jan. 2021, at 09:02 am CET#4
0 Likes

Nobody has liked this post so far
I also have the problem mut those! On 01.01. I wanted to transfer money to my other credit card...
MuchBetter just did not process it at first as usual immediately, then the money was debited but I still have not received my money from MuchBetter to my other account or my credit card! Tried several times to contact, no one answers and not one answer.

It makes me want to puke!

This post has been translated automatically

Sabine
Experienced

Muchbetter no support

7th Jan. 2021, at 09:02 am CET#5
0 Likes

Nobody has liked this post so far
There is already a thread created that contains this topic. To keep the overview in the forum, I will have to close this thread.
You can get to the current thread here:
https://www.gamblejoe.com/forum/online-casinos/einzahlung-auszahlung/muchbetter-skrill-neteller-usw-197835/6/


This topic has been closed

This post has been translated automatically

Hot Topics23rd Nov. 2024 at 07:08 pm CET

Watch-out
0
World
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately