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Deposit and withdrawal methods: Muchbetter money not received and support does not respond

Topic created on 18th Apr. 2020 | Page: 1 of 1 | Answers: 8 | Views: 3,581
MikloVelka
Visitor

Muchbetter money not received and support does not respond

18th Apr. 2020, at 06:00 pm CEST#1
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Afternoon,

I recently set up a MuchBetter account and made 2 deposits of 30 euros each via SEPA transfer. The money was debited from my bank but nothing arrived at my MB account. (Payment is now over 24H back). I have written to the support 3 times already and also at the support email but still have not received any message. Has anyone had this problem and how did you go about it? What can I do if no one responds?

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Reskim
Experienced

Muchbetter money not received and support does not respond

18th Apr. 2020, at 06:32 pm CEST#2
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definitely available on Monday

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Anonym

Muchbetter money not received and support does not respond

18th Apr. 2020, at 06:38 pm CEST#3
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MikloVelka wrote on 04/18/2020 at 18:00: Good day,

I recently created a MuchBetter account and made 2 deposits of 30 euros each via SEPA transfer. The money was debited from my bank but nothing has arrived at my MB account. (Payment is now over 24H back). I have written to the support 3 times already and also at the support email but still have not received any message. Has anyone had this problem and how did you go about it? What can I do if no one responds?

As the previous speaker already said, it will probably arrive on Monday. You can find a corresponding experience report here:
https://www.gamblejoe.com/news/muchbetter-casinos-als-paypal-alternative/

Much Better has hidden fees, which is why I would not recommend this e-wallet. I would recommend Skrill & Neteller, there is also a prepaid card that you can use at all bank machines

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campamocha
Rookie

Muchbetter money not received and support does not respond

19th Apr. 2020, at 11:33 am CEST#4
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Royal777 wrote on 04/18/2020 at 18:38 PM
As well as the previous speaker said, it probably won't arrive until Monday. You can find a corresponding field report here:
https://www.gamblejoe.com/news/muchbetter-casinos-als-paypal-alternative/

Much Better has hidden fees, which is why I would not recommend this e-wallet. I would recommend Skrill & Neteller, there is also a prepaid card that you can use at all bank machines

Briefly the facts in direct comparison... then everyone can decide for themselves who is more expensive...


campamocha

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campamocha
Rookie

Muchbetter money not received and support does not respond

19th Apr. 2020, at 11:37 am CEST#5
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Oh yes, the prepaid card at the ATM - withdraw:
Neteller and Skrill = 1.75%
MuchBetter = 0.99%

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Anonym

Muchbetter money not received and support does not respond

19th Apr. 2020, at 12:48 pm CEST#6
1 Like

Liked this post: Avatar von MarcT22186 MarcT22186
This direct comparison is for the cat. Firstly, there are no account fees and secondly, you have left out the VIP program of Neteller/Skrill. If you use the two e-wallets regularly then the costs are reduced, in some cases they are completely eliminated

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MikloVelka
Visitor

Muchbetter money not received and support does not respond

19th Apr. 2020, at 05:33 pm CEST#7
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Is it normal that the customer support gives an answer about every 12 hours?

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BinGOLDiG
Expert

Muchbetter money not received and support does not respond

19th Apr. 2020, at 07:29 pm CEST#8
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About it I can also tell ne cool story!
Namely, my friend has sent me on my old number (which, however, was never verified at muchbetter) accidentally money!
Of course, the money is debited, but not arrived at me, is also not led over my name at MuchBetter! Have Muchbetter then written and got 2 days later (delay due to home office by corona) an answer that the money was already spent by the current account holder! I have thereupon on my old number called and it came a tape announcement "this number is not assigned" in addition comes that with whatsapp also still my photo under the number is stored! What do you think... Is it possible to have a muchbetter account under a dead number, especially if you never had access to the number before or has muchbetter put the money in his own pocket and just claims that there is an account holder?

Because that was so far also always THE PROMISE OF MUCHBETTER that my money and also the transfer is secured, even in case of mistransfer you would get your money back... Stands in any case until this day always in the FAQ... When I had reported my problem to muchbetter, 2std afterwards the entry in the FAQ was changed 🙄🤔 such a coincidence but also

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BinGOLDiG
Expert

Muchbetter money not received and support does not respond

19th Apr. 2020, at 07:39 pm CEST#9
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Royal777 wrote on 04/19/2020 at 12:48 pm: This direct comparison is for the cat. Firstly, there are no account fees and secondly, you left out the VIP program of Neteller/Skrill altogether. If you use the two e-wallets regularly then the costs are reduced, in some cases they are completely eliminated

Skrill is the biggest rip-off ever!!!
The ask themselves money if you only alone his friends send money, they can be paid every transfer... Even if you order the card costs 10 € "supposedly would be the shipping costs" funny only that I had canceled my card order, which was delayed up to 5 days, because no support was available (even before corona) but the card finally arrived anyway, only it was deactivated in the system and was therefore not usable


at MuchBetter you only have to show 30€ credit on your account to order your credit card but no money will be deducted for it!!!! ! So muchbetter... (Especially with credit card) is the best payment method to not lose his win to unnecessary seizures 😊

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