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Deposit and withdrawal methods: MuchBetter deposit successful but somehow also not

Topic created on 02nd Sep. 2020 | Page: 1 of 2 | Answers: 13 | Views: 3,544
masstube
Experienced

MuchBetter deposit successful but somehow also not

2nd Sep. 2020, at 12:00 am CEST#1
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Evening,

I have a small problem, since I can explain how it came about I think that others have had this problem and maybe someone can help me:

I selected my 50% bonus yesterday at sunnyplayer and then MuchBetter as a Deposit method. Then opened after 20 seconds about the normal window where you have to submit your number. This I have done. Then I got the message on the mobile: "Would you like to send 50€ to sunnyplayer". I confirmed this. When I then looked again on the PC sunnyplayer but reported deposit failed. Now the money has been debited from MuchBetter but nothing has been credited to sunnyplayer.
MuchBetter support is not available on my request by mail/Twitter/Facebook and inApp came no answer. In the English FAQ it says when this happens you just have to send a screenshot of the transaction. This I have done. Sunnyplayer is not enough but the chat means no money was sent to you.

Thanks for reading - if someone had a better contact with MuchBetter that would probably help

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kyosuma
Experienced

MuchBetter deposit successful but somehow also not

2nd Sep. 2020, at 02:09 am CEST#2
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So I had the problem a few days ago, MuchBetter support has not responded and the casino where I deposited said that the payment was automatically canceled and that the money is then automatically booked back
This is also true, but unfortunately it took 4 days, and from Muchbetter I still have no answer
So I hope that is the same for you

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Sarkasto
Expert

MuchBetter deposit successful but somehow also not

2nd Sep. 2020, at 02:14 am CEST#3
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They answer very reliably, even if it takes 24 hours in the app. Experience shows that they tend to write back in the morning - midday. Well basically had to transmit the reference number of the transaction to sunnyplayer, then they should be able to check. If they do not help you in the chat, then try by mail. Had also once what with MuchBetter and sunnyplayer, I was also referred to the supportmail in the chat
So the support via app is in my opinion the best contact. Kriegst unfortunately no notification when the answer (so no pushnotification. but by email we will be notified). When didte there your ticket written? so a few hours they need to answer, but if I wrote in the evening or at night was always in the morning an answer there.^^
PS: best to write in english, if you can formulate the basics halfway xD

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masstube
Experienced

MuchBetter deposit successful but somehow also not

2nd Sep. 2020, at 04:48 pm CEST#4
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warennn wrote on 02.09.2020 at 02:14: They answer very reliably, even if it takes 24 hours in the app. Experience has shown that they tend to write back in the morning - at noon. Well basically had to transmit the reference number of the transaction to sunnyplayer, then they should be able to check. If they do not help you in the chat, then try by mail. Had also once what with MuchBetter and sunnyplayer, I was also referred to the supportmail in the chat
So the support via app is in my opinion the best contact. Kriegst unfortunately no notification when the answer (so no pushnotification. but by email we will be notified). When didte there your ticket written? so a few hours they need to answer, but if I wrote in the evening or at night was always in the morning an answer there.^^
PS: best to write in english, if you can formulate the basics halfway xD

Thank you, the sunnyplayer support by mail to write with transaction ID and screenshot has done what. Money is now on it

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Sarkasto
Expert

MuchBetter deposit successful but somehow also not

2nd Sep. 2020, at 05:24 pm CEST#5
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masstube wrote on 02.09.2020 at 16:48
Thank you, writing to sunnyplayer support by mail with transaction ID and screenshot did something. Money is now on it

glad I could help xD

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Maximus_Winnus
Experienced

MuchBetter deposit successful but somehow also not

5th Sep. 2020, at 08:37 pm CEST#6
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Hi. The same thing happened to me today when depositing to cherrycasino. At MuchBetter the money is gone and in the chat from Cherry they told me the Deposit was canceled. I would send the support times by mail nen screenshot but I find in my muchbetter app no transaction ID? Do I have to write extra to the support?

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BinGOLDiG
Expert

MuchBetter deposit successful but somehow also not

5th Sep. 2020, at 11:07 pm CEST#7
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Liked this post: Avatar von Maximus_Winnus Maximus_Winnus
Yes the money is then mostly in "limbo" and will either appear a little later in the casino or reappear in a few days at MuchBetter! Best I would inform both parties! Mostly muchbetter also contacts the casino in question if necessary to follow up on the matter if it does not show up!
And the best way to reach the support also at night ... They are probably in china or something? In any case, your money is not gone!
I always have the problem that I can only pay out from sunmaker and sunnyplayer, because I'm still verified with my old muchbetter number and only at the two casinos my nr can not be changed manually... Anyway, I must then also look that I get a nice employee to me my payout on the current muchbetter account rüberbucht! However, it happened to me once that such a stupid cow said this would not be their task and has booked the first win, warned me that it was an exception and the second payout actually given back to sunmaker😤😤😤 Thereupon I have there so. A tamtam organized that the manager has apologized to me and assured me that. He his staff from now on also on customer service and satisfaction blame 😅 hope the old has got ne complete training😁

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Maximus_Winnus
Experienced

MuchBetter deposit successful but somehow also not

6th Sep. 2020, at 01:09 am CEST#8
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Thank you for your reply. I wrote to MuchBetter and received a reply a whopping 7 minutes later (usually you wait hours/days for a reply). They contacted the payment department of Cherry and gave me the reference number. To be on the safe side, I forwarded it to Cherry again. Unfortunately, I have not yet received a reply from the casino

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Ellapirella

MuchBetter deposit successful but somehow also not

8th Sep. 2020, at 12:12 pm CEST#9
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Hello, so I still do not know how to open a topic here I wanted to know something about MuchBetter, Vll someone can help me ? If I have money on my MK now, and this MasterCard, can I just pick up the money from the app ( so the Muchbetter account ) from an ATM without having it transferred directly to my bank account ? I would be very grateful for any answers Lg

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masstube
Experienced

MuchBetter deposit successful but somehow also not

8th Sep. 2020, at 12:38 pm CEST#10
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Ellapirella wrote on 08.09.2020 at 12:12 pm: Hello, so I still do not know how to open a topic here I wanted to know something about MuchBetter, Vll someone can help me ? If I have money on my MK now, and this MasterCard, can I also just pick up the money from the app ( so the Muchbetter account ) from an ATM without having to have it transferred directly to my bank account ? I would be very grateful for any answers Lg

As far as I know yes but that should confirm someone else but I think that is the point behind the Mastercard:)

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