Deposit and withdrawal methods: Much better giant big problem

gamble1 wrote on 12/31/2019 05:47: Hello all

I've been using MuchBetter only mainly since recently And never had any big problems until today

I was lucky enough to get 1,800 € at Wildz of which I had 1,300 paid out and the money was as usual relatively fast there

So my muchbetter account was on 1.300 € and I went to the bank and wanted to withdraw 1.000 €

The bank machine showed me the message no transactions possible and I thought it was a mistake of my bank (the message came with the prepaid MasterCard of much better often times) I tried it at all banks in the city and everywhere the same message and no cash money

In the connection I drove still briefly gasoline and pay also with the Mastercard of muchbetter that went without problems

When I arrived home hit me the shock my much better account was debited 1,013 € as ATM withdrawal at a machine near Thuringia at the same time as I tried to withdraw the money at my bank near Stuttgart

Now I wrote to the muchbetter support but I only got this answer:

Thank you for writing to us.


In card transactions, there is an authorization first, then a settlement. If problems occur during transaction processing, the merchant may not send a settlement and send an authorization reversal instead.



Typically, in such cases, we receive a notification between a few hours and up to seven days that the transaction has been cancelled. Once we are notified, the funds will be returned to your account.


Have a wonderful day!


That I was not near said machine shows yes the payment at the gas station but how can such a thing please happen?

What the support writes is this also true in this case ? Is this a card transaction ?

I am so afraid at the moment that the money is lost

Have any of you ever had something like this how does it work at all is this even the same state ????

I am desperate here

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gamble1 wrote on 12/31/2019 11:45 am: Edit : Info from support

It was a technical error (was to be expected but I'm telling you something like this really shocks )

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gamble1 wrote on 12/31/2019 11:45 am: Edit : Info from support

It was a technical error (was to be expected but I'm telling you something like this really shocks )

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redfoxx wrote on 01.01.2020 at 07:43 clock
it would me also. I trust the load meanwhile also no more. about the way. the "small" technical errors (already times nen half day wait to the payment also there arrives where it should etc.) accumulate, the in time not attainable support is a disaster


but i was really fed up when i got a new account Verification (supposedly standard) imposed on me. they didn't contact me in between and ask for documents, but waited until i deposited something and then shut down the account from now on until the documents were submitted. of course i uploaded the requested documents immediately and then i didn't hear anything for ages. at some point i got an email with the excuse that they had a lot to do and that the account was free again. (I mean, is it still?!?)

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