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Deposit and withdrawal methods: Much Better

Topic created on 22nd Sep. 2019 | Page: 1 of 1 | Answers: 9 | Views: 4,949
mm250ps
Amateur

Much Better

22nd Sep. 2019, at 03:38 pm CEST#1
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Does anyone have problems with this right now?
I have received a payment in the night, was also debited from the sender. Only not credited to me.
The first support ticket I created, just disappeared without response.
The second support ticket was answered, with a counter question where the money comes from, etc.!
The sender has deposited with Giropay.
Has just someone else a similar problem?

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Anonym

Much Better

22nd Sep. 2019, at 03:51 pm CEST#2
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same here. only the other way around. made a Deposit tonight. debited from mb account, didn't show up at recipient.

i'm writing to support now. until just now, I was looking for a customer hotline (there isn't one).

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Dagmarlena
Experienced

Much Better

22nd Sep. 2019, at 04:05 pm CEST#3
1 Like

Liked this post: Avatar von Klempo77 Klempo77
mm250ps wrote on 09/22/2019 at 15:38: Anyone having problems with this right now?
I got a payment that night, was debited to the shipper as well. Just not credited to me.
The first support ticket what I created just disappeared with no response.
The second support ticket was answered, with a counter question where the money comes from, etc.!
The sender has deposited with Giropay.
Has just someone else a similar problem?

nope, but if you pay via giropay this is like a regular bank transfer - what is out is out and can not be canceled. if the data does not match yours - but these exist (zahlendreher) the money either ends up with someone else or wanders in the system. THEN ONLY A RESEARCH REQUEST WILL HELP (annoying)
However, this applies more to regular transfers, these also take up to three bank working days until the MuchBetter arrives and is assigned to you.

Giropay is real time Deposit from the Bankkto. - BUT I just read THE VESENDER,
this means that it was not YOU or not YOUR bank account from which the deposit was made into YOUR Muchbetter account. THIS IS NOT ALLOWED! A DEPOSIT MAY ONLY BE MADE FROM A BANK ACCOUNT OR ECHALLET WHICH BELONGS TO YOU AND IS IN YOUR NAME! Also, you can have wins paid out only by you.
Money can be sent only from Muchbetterkunde to Muchbetterkunde!
You have violated against gesetzl. regulations with it

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mm250ps
Amateur

Much Better

22nd Sep. 2019, at 04:15 pm CEST#4
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@ Dagma. No No, he already made himself a Much Better account and deposited to his own via Giropay.
Then he sent it to me, so the normal way.
I also have a screen where he transferred "success".
The support writes back normally also within 5min. Now I'm waiting for hours for an answer. Already funny everything.

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Dagmarlena
Experienced

Much Better

22nd Sep. 2019, at 04:16 pm CEST#5
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I could send tonight without problems nen 5er to nen Muchbetterkolegen in real time, also arrived in real time. In the casino I also deposited normally as always it was after my ok in the app on it. Payout on Bankkto. goes entspr. the bank working days u booking times in Germany only one and since it was sent yes it is deducted at MuchBetter, when it arrives is up to the recipient bank
Can also only pay to me and from me a u.
Or just buy with

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Dagmarlena
Experienced

Much Better

22nd Sep. 2019, at 04:31 pm CEST#6
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mm250ps wrote on 09/22/2019 at 4:15 pm: @ Dagma. No no, he already made himself a Much Better account and deposited to his own via Giropay.
Then he sent it to me, so the normal way.
I also have a screen where he transferred "success".
The support writes back normally also within 5min. Now I'm waiting for an answer for hours. Already strange everything

Oh, then that was a comprehension error on my part.
Abet that with the support normally within a few min answers is so ne thing. Actually, you've always been lucky because you always get a ticket via mail to your request, there is always a standard text by saying that your within 24 hours will be accepted
So they are fine out
THIS IS ALSO WHAT I HAVE DESCRIBED IN DETAIL CRITICIZED IN ONE OF THE FIRST CORRESPONDENCES WITH THEM, IT WAS ABOUT THE Verification AND KTO UPGRADE
The app is easy and minimalist so eigentl. Idiottensicher but the contact only via email or text without direct contact and the lack of insight into the current status of case processing - I feel very unfridging

If he has sent you the money and the number is correct, a confirmation from him is necessary and the process can be seen in the history
It would be best to contact them directly with all the data, including a screenshot. You have already done this in parallel. Date /time /from Muchbetternr. xxx to Muchbetternr. xxx / amount / booking id and the corresponding screenshot - THEN YOU DON'T NEED TO WAIT FOR THE REQUEST OF THEM AND HAVE SENT EVERYTHING INFOS IN ADVANCE

I think you get also only ne answer when the problem is solved u clarified. as long as remains only annoyed waiting. write a bad review in the ANSCHLUSS

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Anonym

Much Better

22nd Sep. 2019, at 04:31 pm CEST#7
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mm250ps wrote on 09/22/2019 at 4:15 pm: @ Dagma. No no, he already made himself a Much Better account and deposited to his own via Giropay.
Then he sent it to me, so the normal way.
I also have a screen where he transferred "success".
The support writes back normally also within 5min. Now I'm waiting for an answer for hours. It's funny everything

i also find it funny. I currently do not even get ne password-reset-email from them.

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Dagmarlena
Experienced

Much Better

22nd Sep. 2019, at 05:02 pm CEST#8
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As is the case with young and still small EWallets (I know from the Fidorbank as the years ago have started new) Hängen themselves in the growth of the server times and then briefly times megagau with those
Like Mondays with us in the EDP - the payment systems spin and it's not us but the mediators verlinkem everything with each other
Think everything only teething problems with the above-mentioned bank to the eWallet, the whole schnick Schnack an spezials also a real bank account with all the usual functions forgives etc., runs for ewigkeiten everything smoothly

I find the defz allem, compared to the existing giants eigentl. one or two companies are split into subsidiaries (have to study business infos, all one association), good. Send money from Skrill to skrill or pay with your netteler into your skrill or vice versa
When you're done with sending and depositing are first a few euros los. at least 0.45cent percentage increasing with amount and process

Therefore ....

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Anonym

Much Better

22nd Sep. 2019, at 05:50 pm CEST#9
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yes, that's right. now the money has actually arrived and there has been helpful feedback from mb.

(a bit of a pity, because I wanted to play a certain slot tonight, which is now unfortunately dead... but not so bad)

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Maximus_Winnus
Experienced

Much Better

1st Nov. 2019, at 07:02 pm CET#10
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Muchbetter hangs today. Recharge with Klarna has taken a good half hour and my Deposit on sunnyplayer is almost ner hour on pending,

Have you used MuchBetter today and was it also so slow with you?

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