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Deposit and withdrawal methods: MrVegas withdrawal does not work! (technical problems for days)

Topic created on 05th Aug. 2021 | Page: 1 of 3 | Answers: 23 | Views: 4,343
Momo93
Visitor
Moin people, I have deposited at Mr Vegas 20€ and have come to 320€ and would like to withdraw. It comes the message that you have to be verified, which is already the case with me, which has also confirmed me the support.
However, they said that many currently have the problem and I am on the list. How long is this problem going to last??? I've been waiting for about 3 days.
Are they waiting until everyone has gambled away their money?
I asked if support can't make the withdrawal analogously, which of course they denied. Does anyone else have this problem?
Really don't feel like waiting anymore and yet gambling it all away...

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DerLorax
Experienced
Hi Momo,
in our case it also said that the bank account must be verified for a withdrawal, but there was really a second used account that still needed to be verified.
This is now done, the Verification is through and still it does not work.
It was confirmed that there are currently problems with withdrawals for German players.
We have no funds on the account and of course we only pay in again when a withdrawal is also possible.
Since this is certainly how some handle Videoslots/MrVegas (affects both casinos) is certainly interested in a quick solution.

At Videoslots you can block a withdrawal, is that not possible at MrVegas? Check it out. Then you're not even tempted to play around with the credit 😊

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Nickii45
Expert
haa have created a topic on 24.07 that one had the same problem at Videoslots was then fixed after days ..without having to re-verify
and now it is current again with both...
sorry slowly believe that they hope that you gamble it away again, and at least 50% will do it too, so you can also cash.
funny is also that it was at the end of the month, and now at the beginning, where you if you have a little luck, win a few euros does..,
yes the Germans are really ripped off....
stay hard and do not gamble it away they just want.

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DerLorax
Experienced
I am a bit surprised that there are not more outcries here.
Also that Momo writes that he was told that many have the problem and that he is on a list (?) doesn't sound like a payout to a German bank account is currently not possible for all players. 🤔

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DerLorax
Experienced
I asked Videoslots again today, it's the same "problem" as with MrVegas.
Currently, they can not say how long it will take to solve the problem, only that they are working at full speed.

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Nickii45
Expert
DerLorax wrote on 06.08.2021 at 19:27: Have asked again today at Videoslots, is yes the same "problem" as with MrVegas.
Currently they can not say how long it will take to solve the problem, only that it is being worked on at full speed.

yes sure since a week it does not work they work super

but Deposit works without problems...... ... ... ...

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Katyanoack
Experienced
DerLorax wrote on 06.08.2021 at 19:27: Have asked again today at Videoslots, is yes the same "problem" as with MrVegas.
Currently they can not say how long it will take to solve the problem, only that it is being worked on at full speed.

It already takes quite a long time. Actually, this should have been fixed long ago. Especially at a casino like Videoslots or MrVegas. Can not understand it
Simple stalling technology. To puke slowly the store

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Momo93
Visitor
Update: still no mail or notification received that the problem has been fixed.
Well, the money is also gone in the end. Surely no one is surprised, a maximum of a few days would have been just so okay, but so long?! Honestly, this is a joke with a slight Curacao aftertaste.

Get over it and let it roll off your tongue:
you Deposit money, play, and can not pay out for an indefinite period of time . Depositing is possible, of course, and there is no warning on the main page that there is a technical problem. Oh yes: a manual withdrawal by bank is not possible either, of course.

So honestly, this is under all sow, if I may say that!!!
And yet this site is on the top lists here (exactly why I played there.), I understand that zero.

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DerLorax
Experienced
Momo93 wrote on 09/08/2021 at 21:09: Update: still no mail or notification received that the problem has been fixed.
Well, the money is also gone in the end. Surely no one is surprised, a maximum of a few days would have been just okay, but so long?! Honestly, this is a joke with a slight Curacao aftertaste.

Get over it and let it roll off your tongue:
you Deposit money, play, and can not pay out for an indefinite period of time . Depositing is possible, of course, and there is no warning on the main page that there is a technical problem. Oh yes: a manual withdrawal via bank is also not possible, of course.

So honestly, this is under all sow, if I may say that!!!
And yet this site is on the top lists here (exactly why I played there.), I understand that zero.

Moin Momo,
the problem is fixed since yesterday, payouts to the bank account again possible and in the usual pace.

Let's hope that the problem is solved once and for all.

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sippi
Expert
Momo93 wrote on 09.08.2021 at 21:09: So honestly, that's beneath me, if I may say so!!!
And yet this site is on the top lists here (exactly why I played there.), I understand that zero.

What is there not to understand? They have/had problems with certain payout methods once - it's not like that's constantly the case with them. That's why it's still in the top list

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