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Deposit and withdrawal methods: Mr Green cashout lasts

Topic created on 25th Feb. 2018 | Page: 1 of 4 | Answers: 33 | Views: 33,694
colmuks
Rookie

Mr Green cashout lasts

25th Feb. 2018, at 02:00 pm CET#1
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Hello to all!

Have on 21.2 the first time at Mr.Green something paid out.
Was then asked to upload documents. No sooner said than done.
Until they were right 3 days passed. Have spent hours to upload the correct documents.

I was then informed that the documents now fit and send these documents now to the finance department. The lady then sent me an email with the following content:

We have received all the required documents, and have forwarded your documents to our finance department for further review and processing.


Please note that processing may take some time and we will contact you if we need anything additional.


Now a good day has passed since this mail without me getting a mail that the payment is on its way or the status is still "pending".

How long does that take with Mr.Green in the normal case?
Can I still expect it next week?

Somehow it seems to me that they want to delay everything!?

What experience do you have?

Greetings!

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Stromberg
Legend

Mr Green cashout lasts

25th Feb. 2018, at 02:54 pm CET#2
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With me it has actually never taken longer than 1 day until the money was on the bank account!
I think the money comes with certainty at the beginning of the week, if your documents have already been confirmed. (Of course, I can not promise😉)

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colmuks
Rookie

Mr Green cashout lasts

25th Feb. 2018, at 02:59 pm CET#3
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Hello Stromberg!
Thank you for your assessment.
The lady in the chat said that the documents now fit and only have to go to the finance department.
There it will be checked again and then paid out.

I hope for next week

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Anonym

Mr Green cashout lasts

25th Feb. 2018, at 04:41 pm CET#4
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I recommend you always verify first. After this is through only deposit. So such problems do not even come to state

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colmuks
Rookie

Mr Green cashout lasts

25th Feb. 2018, at 05:59 pm CET#5
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Just got another mail that you need a document with proof of address!!!!!

Have now umpteen times the documents uploaded!!!

Last time but the proof of address has fit...now again not!!??!!!!

See mail:

Thank you for taking the time to send us the documents required for account verification. This means that the Verification of your customer account is almost complete.
However, in order to proceed to the next step, we need additional documents or some of the documents do not meet the strict requirements.
Therefore we kindly ask you to send us the following documents again:
------------------------------------

Proof of address

- Unfortunately, the proof of address you sent us is missing the full name, address, date of issue and/or letterhead. We ask that you ensure that all of this data is clearly visible.

- The proof of address you sent us is not an officially recognized document Official proofs of address include the following: Bank statement/ Credit card statement, Official bills (water/electricity/...) or government letters. Please ensure that the full name, address, date of issue and letterhead are clearly visible.
------------------------------------


In the last chat the lady from customer service checked it right away and told me that everything fits!!!!

The whole thing is a cheek!!!

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Stromberg
Legend

Mr Green cashout lasts

25th Feb. 2018, at 06:55 pm CET#6
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What kind of document did you send as proof of address?

And how much money is involved? Should actually do nothing to the point but interested me anyway.

And if you are worried that you could still cancel the money, it is best to set your loss limit to 1 euro

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colmuks
Rookie

Mr Green cashout lasts

25th Feb. 2018, at 07:42 pm CET#7
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Thanks for your answers!

I have already sent all possible documents. As I said - since 21.2 already spent several hours on it.
The problem is that I don't have a letter younger than three months. I rarely get mail
Even the screenshot from ebanking with url and address etc was not enough!

It is about a higher four-digit sum.

Funnily enough, the address proof has previously fit but the bank proof - not now so vice versa.
This is how it always goes.

I'm waiting for my Insurance policy - it seems to come this week. That MUST fit then!

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Stromberg
Legend

Mr Green cashout lasts

25th Feb. 2018, at 07:58 pm CET#8
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I know that problem so similar.since the household bills such as electricity water landline phone run on my girlfriend (have moved to her in the apartment) I can not present this as proof of address.hab me therefore for 3 years nowhere new registered.
Cherrycasino has then insisted on a household bill that I did not have, on my bank statements is my address also not. Last alternative was a certificate of registration, I have then unfortunately gambled away 400 euros in the meantime. That is for me about as with other 4000;-)
Since then I do not register anywhere new.
Betsson wanted sometime a few weeks ago that I verify myself after 3.5 years or so. they have accepted a garage bill fortunately.
Do you also have no household bills, for whatever reason?
Otherwise just ask for registration certificate whether that would be okay.falls the Insurance letter is not enough.

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colmuks
Rookie

Mr Green cashout lasts

27th Feb. 2018, at 11:31 pm CET#9
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Today again a document (proof of address) sent to customer service...
The lady in the chat ( must say they are always all very polite) said that the note now fits...yay

She has now forwarded it to the finance department.

Now I'm looking forward to the payment. Vlt goes out yes still this week!?
No idea how long they need!?

LG

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Anonym

Mr Green cashout lasts

27th Feb. 2018, at 11:34 pm CET#10
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colmuks wrote on 27/02/2018 at 23:31
Today again sent a document (proof of address) to customer service...
The lady in chat ( must say they are always all very polite) said that the slip now fits...yay

She has now forwarded it to the finance department.

Now I'm looking forward to the payment. Vlt goes out yes still this week!?
No idea how long they need!?

LG

I do not want to promise anything, but I think that the payment will go out this week to you yes

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