Deposit and withdrawal methods: LUGAS Limit - depositors can deposit far above the limit

DerKleineLugas wrote on 06.02.2025 at 11:58: Hello,

if I have understood correctly, the LUGAS limit that you set is across the board for all providers with a German license. I have set myself a limit of 500 euros and am probably registered with every German provider. Now I have quickly exhausted this limit this month due to boredom and receive a corresponding error message when I try to make depositors.

However, this doesn't seem to apply to every Provider, so I was able to Deposit another thousand at Ladbrokes without any problems. I set myself a limit of 500 euros to prevent this from happening, and as far as I understand, that's the whole point.

I have now contacted the gambling authority, pointing out that the system doesn't seem to work, and have asked whether my deposits at Ladbrokes were legal. They told me that the limit should have applied and that Ladbrokes would have to refund any payments that exceeded the limit.

I contacted Ladbrokes and they told me that no, the limit works as it should and they don't have to refund me anything. So the provider and the authority are blaming each other.

Hence my question here. What is correct now? Are these 500 euros that I have set as the LUGAS limit for all providers together or only for each individual provider? And if for all together, then Ladbrokes should work together with the GSB to ensure that the LUGAS system works properly? This also works properly with other providers.

Thank you for your help.

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