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Deposit and withdrawal methods: LUGAS Limit - depositors can deposit far above the limit

Topic created on 06th Feb. 2025 | Page: 1 of 1 | Answers: 11 | Views: 646
DerKleineLugas
Visitor

LUGAS Limit - depositors can deposit far above the limit

6th Feb. 2025, at 11:58 am CET#1
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GUTS,

if I have understood correctly, the LUGAS limit that you set is the same for all providers with a German license. I have set myself a limit of 500 euros and am probably registered with every German provider. Now I have quickly exhausted this limit this month due to boredom and receive a corresponding error message when I try to make depositors.

However, this doesn't seem to apply to every Provider, so I was able to Deposit another thousand at Ladbrokes without any problems. I set myself a limit of 500 euros to prevent this from happening, and as far as I understand, that's the whole point.

I have now contacted the gambling authority, pointing out that the system doesn't seem to work, and have asked whether my deposits at Ladbrokes were legal. They told me that the limit should have applied and that Ladbrokes would have to refund any payments that exceeded the limit.

I contacted Ladbrokes and they told me that no, the limit works as it should and they don't have to refund me anything. So the provider and the authority are blaming each other.

Hence my question here. What is correct now? Are these 500 euros that I have set as the LUGAS limit for all providers together or only for each individual provider? And if for all together, then Ladbrokes should work together with the GSB to ensure that the LUGAS system works properly? This also works properly with other providers.

Thank you for your help.

This post has been translated automatically

Stromberg
Legend

LUGAS Limit - depositors can deposit far above the limit

6th Feb. 2025, at 12:23 pm CET#2
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DerKleineLugas wrote on 06.02.2025 at 11:58: Hello,

if I have understood correctly, the LUGAS limit that you set is across the board for all providers with a German license. I have set myself a limit of 500 euros and am probably registered with every German provider. Now I have quickly exhausted this limit this month due to boredom and receive a corresponding error message when I try to make depositors.

However, this doesn't seem to apply to every Provider, so I was able to Deposit another thousand at Ladbrokes without any problems. I set myself a limit of 500 euros to prevent this from happening, and as far as I understand, that's the whole point.

I have now contacted the gambling authority, pointing out that the system doesn't seem to work, and have asked whether my deposits at Ladbrokes were legal. They told me that the limit should have applied and that Ladbrokes would have to refund any payments that exceeded the limit.

I contacted Ladbrokes and they told me that no, the limit works as it should and they don't have to refund me anything. So the provider and the authority are blaming each other.

Hence my question here. What is correct now? Are these 500 euros that I have set as the LUGAS limit for all providers together or only for each individual provider? And if for all together, then Ladbrokes should work together with the GSB to ensure that the LUGAS system works properly? This also works properly with other providers.

Thank you for your help.

The Lugas limit applies to all providers, i.e. all depositors combined.

I can only tell you from my experience and what I have read here in part:


I have also had 3 providers where I was able to continue depositing even though the limit was exhausted with all the others. Then I read here that the smallest errors in the data lead to another lugas ID being created, which then of course has a separate limit. This means that you are not recognized as the person who is already active with the other providers.
For me, this is the case with one provider because my middle name is written in lower case.
With one provider, the middle name is not entered in the profile at all.
For another, the data was completely out of date.

So I would first check with ladbrokes whether your details are correct and match those of the other providers.

Who is ultimately responsible for this, because you usually identify yourself with your person or via Schufa, that the data is correct, that's another question again...
But I wouldn't be surprised if somewhere in the terms and conditions the customer is given responsibility for this, just as the customer undertakes to keep their data up to date.

This post has been translated automatically

DerKleineLugas
Visitor

LUGAS Limit - depositors can deposit far above the limit

6th Feb. 2025, at 03:24 pm CET#3
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Stromberg wrote on 06.02.2025 at 12:23 pm:
The Lugas limit applies to all providers, so all depositors added together.

I can only tell you from my experience and what I have read here in part:


I have also had 3 providers where I was able to continue depositing even though the limit was exhausted with all the others. Then I read here that the smallest errors in the data lead to another lugas ID being created, which then of course has a separate limit. This means that you are not recognized as the person who is already active with the other providers.
For me, this is the case with one Provider because my middle name is written in lower case.
With one provider, the middle name is not entered in the profile at all.
For another, the data was completely out of date.

So I would first check with ladbrokes whether your details are correct and match those of the other providers.

Who is ultimately responsible for this, because you usually identify yourself with your person or via Schufa, that the data is correct, that's another question again...
But I wouldn't be surprised if somewhere in the terms and conditions the customer is given responsibility for this, just as the customer undertakes to keep their data up to date.

Thank you! But then their Player protection system doesn't work at all if even a small deviation causes a new ID to be generated and the limit to be bypassed.


I have checked, my data is the same everywhere, including the same e-mail address, etc. The fact is that I "legally" should not have been allowed to Deposit and play. I have now forwarded the email from the GSB to Ladbrokes with the instruction to clarify this with them. I have now also lowered my "Ladbrokes" internal limit to 150 so that I don't run so hot again, but in the end it's sad that there have been so many changes due to the law and many providers have withdrawn, but nothing actually works.

I'm just curious whether Ladbrokes will actually pay back everything that was over the limit or, as you've already written, find some reference in its own terms and conditions to protect itself from something like that.

This post has been translated automatically

gamble1
Icon

LUGAS Limit - depositors can deposit far above the limit

6th Feb. 2025, at 06:10 pm CET#4
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Stromberg wrote on 06.02.2025 at 12:23 pm:
The Lugas limit applies to all providers, so all depositors added together.

I can only tell you from my experience and what I have read here in part:


I have also had 3 providers where I was able to continue depositing even though the limit was exhausted with all the others. Then I read here that the smallest errors in the data lead to another lugas ID being created, which then of course has a separate limit. This means that you are not recognized as the person who is already active with the other providers.
For me, this is the case with one Provider because my middle name is written in lower case.
With one provider, the middle name is not entered in the profile at all.
For another, the data was completely out of date.

So I would first check with ladbrokes whether your details are correct and match those of the other providers.

Who is ultimately responsible for this, because you usually identify yourself with your person or via Schufa, that the data is correct, that's another question again...
But I wouldn't be surprised if somewhere in the terms and conditions the customer is given responsibility for this, just as the customer undertakes to keep their data up to date.

Well, I'm just speculating - that's my personal opinion - but if a law forces people to adhere to a limit, it shouldn't be so easy to circumvent the system. The fact that it becomes ineffective simply because of differences in the casino software (e.g. by creating a second name with one provider while another does not) clearly shows to me that the responsibility lies with the authority or the providers concerned.


If the argument is then made that Player protection is the primary objective of such drastic regulation, this claim must be met. After all, it is no surprise that there are addicted players who cannot control themselves and simply keep clicking on "Deposit" - because they are sick and have a problem with gambling.

The person concerned cannot simply be turned away. They should seek legal assistance, because they cannot be held responsible for this themselves if they have verified themselves as normal with their ID.

This post has been translated automatically

Stromberg
Legend

LUGAS Limit - depositors can deposit far above the limit

6th Feb. 2025, at 06:24 pm CET#5
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gamble1 wrote on 06.02.2025 at 18:10:

Well, I'm just speculating - this is my personal opinion - but if a law forces people to abide by a limit, it shouldn't be so easy to circumvent the system. The fact that it becomes ineffective simply because of differences in the casino software (e.g. creating a second name with one Provider while another does not) clearly shows to me that the responsibility lies with the authority or the providers concerned.


If the argument is then made that Player protection is the primary objective of such drastic regulation, this claim must be met. After all, it is no surprise that there are addicted players who cannot control themselves and simply keep clicking on "Deposit" - because they are sick and have a problem with gambling.

The person concerned cannot simply be turned away. They should seek legal assistance, because they cannot be held responsible for this themselves if they have verified themselves as normal with their ID.

Actually, you can't avoid it either, which is why everything is asked for in detail. Name at birth, middle name, place of birth, etc...


In the end, the provider is definitely at fault, as they normally receive your passport and the data then has to be compared. Which normally works. If one little thing is wrong, the provider has basically failed. We agree on that. When you get the message, Verification successful, you must be able to assume that everything fits and that you have been assigned to your Lugas profile without any doubt.
And if, as in his case, even the data is all entered in the same way, then of course he is not at fault and you should be able to take action against it, yes.

I only said that I can imagine some kind of sleazy general terms and conditions in this regard anyway. But he should contact the authorities, yes.

This post has been translated automatically

gamble1
Icon

LUGAS Limit - depositors can deposit far above the limit

6th Feb. 2025, at 07:50 pm CET#6
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Stromberg wrote on 06.02.2025 at 18:24:

Actually, you can't avoid it either, that's why everything is really asked exactly. Birth name, middle name, place of birth etc...


In the end, the Provider is definitely at fault, as they normally receive your passport and the data then has to be compared. Which normally works. If one little thing is wrong, the provider has basically failed. We agree on that. When you get the message, Verification successful, you must be able to assume that everything fits and that you have been assigned to your Lugas profile without any doubt.
And if, as in his case, even the data is all entered in the same way, then of course he is not at fault and you should be able to take action against it, yes.

I only said that I can imagine some kind of sleazy general terms and conditions in this regard anyway. But he should contact the authorities, yes.

I wasn't criticizing your post - it was more of a general comment as a second opinion.

This post has been translated automatically

Maja80
Experienced

LUGAS Limit - depositors can deposit far above the limit

7th Feb. 2025, at 07:21 am CET#7
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This is what happened to me at Tipico
My limit was actually reached but I was able to continue depositing. I then contacted Tipico and they blocked my account. I'm not mad about it, but that shouldn't happen. A limit is a limit

This post has been translated automatically

Stromberg
Legend

LUGAS Limit - depositors can deposit far above the limit

7th Feb. 2025, at 07:39 am CET#8
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gamble1 wrote on 06.02.2025 at 19:50:
Wasn't a criticism of your post either - that was more generally speaking, as a second opinion.

Yes, I noticed that too 😄

This post has been translated automatically

DerKleineLugas
Visitor

LUGAS Limit - depositors can deposit far above the limit

7th Feb. 2025, at 12:26 pm CET#9
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In the meantime, Ladbrokes' finance department has contacted me and of course they don't see the error on their side, but have offered to refund all my depositors and set my limit to 150 as a gesture of goodwill .

However, this does not solve the problem that they do not participate in the LUGAS system or seem to "deliberately" circumvent it.

I have forwarded the email to GSB and asked what they think. Equating goodwill with obligation is also wild.

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evopower140
Expert

LUGAS Limit - depositors can deposit far above the limit

7th Feb. 2025, at 03:04 pm CET#10
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Yes, that works almost with no Provider clearly if you Deposit 1000 with Novo nothing works anymore but you can easily deposit 1000 again with Wildz or Betano or so has been working for me for months

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btssultan
Experienced

LUGAS Limit - depositors can deposit far above the limit

10th Feb. 2025, at 09:06 pm CET#11
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The problem has been known to LUGAS and the GGL since day 1 and I have already had countless conversations with the ladies and gentlemen, the blame is placed on the providers and the players, who of course transmit incorrect data to LUGAS.

This means that the database in the background does not recognize the error and simply creates a new user for Provider XYZ, this can only be changed manually by requesting it from GGL - LUGAS, instead of the system automatically filtering this out and forwarding it for manual checking - probably does not exist there.

In short, GGL is still pretending to be responsible for the error. Instead of relying on mandatory ID data - ID number, which is only unique to avoid such errors... So much for Player protection and taking responsibility, but they would rather chase after the evil illegal platforms instead of dealing with a problem that has existed since day 1 of LUGAS.

But unfortunately, the gentleman I was in contact with, who is no longer allowed to give his name for legal reasons, is so convinced of himself and LUGAS *shoulder slap* that any criticism of LUGAS, no matter how small, can hardly be surpassed in terms of arrogance. Hence the statement that we GGL are not responsible, but the others.



This post has been translated automatically

DerKleineLugas
Visitor

LUGAS Limit - depositors can deposit far above the limit

10th Feb. 2025, at 10:26 pm CET#12
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btssultan wrote on 10.02.2025 at 21:06: The problem has been known to LUGAS and the GGL since day 1 and I have already had dozens of conversations with the ladies and gentlemen, the blame is placed on the providers and the players, who of course transmit incorrect data to LUGAS.

This means that the database in the background does not recognize the error and simply creates a new user for Provider XYZ, this can only be changed manually by requesting it from GGL - LUGAS, instead of the system automatically filtering this out and forwarding it for manual checking - probably does not exist there.

In short, GGL is still pretending to be responsible for the error. Instead of relying on mandatory ID data - ID number, which is only unique to avoid such errors... So much for Player protection and taking responsibility, but they would rather chase after the evil illegal platforms instead of dealing with a problem that has existed since day 1 of LUGAS.

But unfortunately, the gentleman I was in contact with, who is no longer allowed to give his name for legal reasons, is so convinced of himself and LUGAS *shoulder slap* that any criticism of LUGAS, no matter how small, can hardly be surpassed in terms of arrogance. Hence the statement that we GGL are not responsible, but the others.




I rather have the feeling that both providers and GGL are pointing the finger at each other. However, I also believe that very few people, like me, will report this if the "cross-provider limit" does not apply and therefore nothing has been done in this regard.


Ladbrokes has now refunded all my depositors as a gesture of goodwill and set the limit to 500. However, if I were a provider, I can hardly see any added value in the German market. If the limit were to work, that would be a maximum of €1000 per player that I could withdraw, unless the limit is increased individually by SCHUFA.

Perhaps the GGL should ban gambling in Germany in general if they are not concerned with ensuring that their own "player protection system" works properly.

This post has been translated automatically

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