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Deposit and withdrawal methods: Jokerstar deposit with Giropay not credited?

Topic created on 10th Mar. 2023 | Page: 1 of 1 | Answers: 12 | Views: 4,909
Unique
Rookie

Jokerstar deposit with Giropay not credited?

10th Mar. 2023, at 03:52 pm CET#1
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Hi, I'm still very new here, if I missed something where you can actually post this, sorry!

I deposited a sum with Giropay (this morning) and now it says 'issued' in 'transactions'. Is this correct? Will the money only come as a credit next week?

Have never used Giropay and online games and am stumped!

Kind regards!

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Unique
Rookie

Jokerstar deposit with Giropay not credited?

10th Mar. 2023, at 06:13 pm CET#2
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Initiated instead of issued*

Hi, update: I wrote to support and it means the Deposit failed. But what it was due to ... no idea.

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kleo7777
Experienced

Jokerstar deposit with Giropay not credited?

10th Mar. 2023, at 08:39 pm CET#3
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Unique wrote on 10/03/2023 at 18:13: Initiated instead of granted*

Hi, update: I wrote to support and it means the Deposit failed. But what it was due to ... no idea.

Something similar I have grad at Guthaben.de there I bought 2 paysafe cards and paid with giropay .money is immediately from the account..it came no code so the support written there it was times 2-3 days wait, well I waited kamm nothing..today after 5 days again the support written there it was then the payment was rejected why no one knows ... now I have to wait 10 days then comes the money back on account

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Unique
Rookie

Jokerstar deposit with Giropay not credited?

11th Mar. 2023, at 09:48 am CET#4
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kleo7777 wrote on 10/03/2023 at 20:39:

Something similar I have grad at Guthaben.de there I bought 2 paysafe cards and paid with giropay .money is immediately from the account..it came no code so the support written there it was said times 2-3 days waiting, well I waited kamm nothing..today after 5 days again the support written there it was then the payment was rejected why no one knows ... now I have to wait 10 days then the money comes back to account

How stupid, with me the Deposit was today actually still on it. Sometimes you have to wait, but 10 days is awesome.

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Schwanenkind

Jokerstar deposit with Giropay not credited?

24th Mar. 2023, at 10:16 am CET#5
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I have so far almost exclusively used PayPal and there was such a problem so far fortunately not yet.

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Hightower
Top Member

Jokerstar deposit with Giropay not credited?

24th Mar. 2023, at 10:55 am CET#6
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The problem I had / have at Jokerstars also.Support angeschrieben and here responsible Angeschrieben, stands / stand initiated, called my bank Angerufen money is out and was also immediately Abgebucht, amount until now not on my player account and that is over 4 weeks, have the whole Abgeharkt since no one could help me.

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Sophia

Jokerstar deposit with Giropay not credited?

14th Apr. 2023, at 01:50 pm CEST#7
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I am also waiting for 2 weeks for a Deposit of 50 € at Luckydreams.I also think that my money is gone.I read that recently very often, the funds do not arrive, although they were debited!!!

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Hightower
Top Member

Jokerstar deposit with Giropay not credited?

14th Apr. 2023, at 08:57 pm CEST#8
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Sophia wrote on 14.04.2023 at 13:50 clock: I'm also waiting for 2 weeks for a Deposit of € 50 at Luckydreams.I also think that my money is gone.I read the recent very often, the funds do not arrive, although they were debited!!!

For me, the problem was at Klarana, after consultation of the casino with Klarana was determined and me the amount after 6 weeks then credited at Jokerstar

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Anonym

Jokerstar deposit with Giropay not credited?

27th Apr. 2023, at 12:39 am CEST#9
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Somehow real money disappears quite often at Jokerstar, can that be? With me then now also 10€ PSC disappeared.

Is slowly becoming a nem annoyance.

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TWiSTeD
Top Member

Jokerstar deposit with Giropay not credited?

27th Apr. 2023, at 01:39 am CEST#10
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Liked this post: Anonym

kleo7777 wrote on 10/03/2023 at 20:39:

Something similar I have grad at Guthaben.de there I bought 2 paysafe cards and paid with giropay .money is immediately from the account..it came no code so the support written there it was said times 2-3 days waiting, well I waited kamm nothing..today after 5 days again the support written there it was then the payment was rejected why no one knows ... now I have to wait 10 days then the money comes back on account

if I buy a card online, then at dundle.com and never had any problems, code is immediately available after payment.

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chilliy
Amateur

Jokerstar deposit with Giropay not credited?

27th Apr. 2023, at 07:08 am CEST#11
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Madness. With me it has always worked with Giropay at Jokerstar. Maybe now and then with a delay of 10 min. longer not.

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julia_jokerstar
Rookie

Jokerstar deposit with Giropay not credited?

27th Apr. 2023, at 10:41 am CEST#12
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Antiheld1335 wrote on 27.04.2023 at 00:39: Somehow real money disappears quite often at Jokerstar, can that be? With me then now also 10€ PSC disappeared.

Is slowly becoming nem annoyance.

Hey antihero 1335,

i am very sorry that everything did not work out with your Paysafecard deposit. Please contact Jokerstar customer service so that your issue can be resolved as soon as possible. The Live Chat is available for you today until 0 o'clock - otherwise you can also reach us by mail: hilfe@jokerstar.de

The customer service always forwards such cases directly to our accounting department for review. If necessary, our accounting department will contact payment providers like Klarna, PSC & Co. directly to find the reasons for the Deposit or withdrawal problems. In any case, no money is lost at Jokerstar!

Thank you very much, I hope this helps you!

Best regards
Julia from Jokerstar

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Anonym

Jokerstar deposit with Giropay not credited?

27th Apr. 2023, at 12:06 pm CEST#13
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I've been trying to verify myself for weeks but it doesn't work, so emails from customer service asking me if my date of birth is really correct don't help either.

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