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Deposit and withdrawal methods: Jokerstar deposit problem

Topic created on 02nd May. 2023 | Page: 1 of 2 | Answers: 20 | Views: 2,521
TheFighter86
Rookie

Jokerstar deposit problem

2nd May. 2023, at 04:19 pm CEST#1
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Since 28.04.2023 I am waiting for my Deposit via Giropay of 15 euros. This was not the first time where it had taken so long until I had it on the account. This time the money is not even there and apparently the third party provider(Adyen N.V.) is to blame. Still, it is a partner of Jokerstar, therefore partly responsible. I got a lousy 10 FS as compensation which I deleted immediately. Moreover, it would have been a trap with the free spins if I had taken them. Because then the real money automatically if it should still come then to the Bonus money and I may pay out a maximum of 100 euros after the turnover requirements. Another German licensed casino has made no problems via Giropay. I will no longer deposit there, because so no customers come.

Has anyone also already made this experience? Below you can see all the emails from support and me for more details.
Here is the email history:

From me to Jokerstar Support:
Dear Sir or Madam,
yesterday I made a deposit of 15 Euro via Giropay. Until today nothing is here on the account. But the money has already been deducted from the bank account. And no, the 1000 euro limit has not been reached by a long shot. At another German online casino, the Giropay deposit went in a few seconds, so I wonder why here at the same Provider it takes so long. When I had deposited here for the first time also with Giropay, it also took a long time until I had it. Am looking forward to a logical answer from support. As written, other German casino I never had problems with deposits, only here the money is virtually managed.


With kind regards


Reply Jokerstar Support:

Hello ...,


thank you for your email.



I have just checked your deposit.



I see that you have attempted to make a deposit, but we have not yet received the money from GiroPay.



I therefore ask you to contact the provider in this regard with GiroPay.


Have a nice weekend TheFighter86


From me to Jokerstar Support:


Dear Ms. Barbara,

what is now with my deposit of 15 euros? It can not be that a real-time transfer takes so long, which also Giropay had guaranteed me. It is already over 2 days where I am waiting for my money. If it is not there today, I will have to turn to the consumer protection or to the authorities. It can not be in the sense of a casino because of 15 euros so players to chase away.

With kind regards




Reply Jokerstar Support:

Hello ...,

i understand your frustration and ask for some patience.

We will have your deposit verified with third party providers.
If, then it is not our fault and is also not in our power.

We don't want to and we won't upset or chase away customers because of a deposit or withdrawal, regardless of the amount.

But I must ask you unfortunately still a little for patience.
Because of your frustration, I have just assigned you 10 spins Eye of Horus, as a small compensation.

We will get back to you as soon as possible.




Reply Giropay Support:

Hello ...,

thank you for your request.

we are sorry that your concern could not be resolved with the provider.

We have forwarded the matter to the provider via our sales partner and asked for clarification.

Due to the payment guarantee associated with giropay, a giropay transfer cannot be revoked.

The successful giropay transfer is documented in the account statement of the current account. The account statement is considered a legally binding document that can be used to prove the successful transfer to the provider beyond any doubt.

We recommend that you contact the provider again as your contractual partner and insist on the delivery of the ordered goods/services. If you do not come to an agreement with the provider, you have the right to take legal action for non-fulfillment of the purchase contract.

We apologize for any inconvenience caused to you.

With kind regards

Your giropay service team
Marco Onken




from me to Jokerstar Support::


Hello Stephan,


here in the attachment I send you that apparently you and not Giropay are the problem. Giropay has a payment guarantee and therefore I wonder what is the truth here?


With kind regards


Reply Jokerstar Support:


Hello again,


unfortunately I can not say more about the case.



The error is probably with the third-party provider, so neither with Giropay nor with us.



That's why I'm having your case checked again in detail.



After all, we want our customers to be satisfied.


Please be patient again, the case will be clarified.



from me to Jokerstar Support:

Dear Sir or Madam,


believe me, I have a lot of patience until now. I give you a few more hours to book the 15 euros. I don't want free spins tied to real money and a maximum payout of 100 euros. There is not even any info why it takes so long. I have researched and many have the same problem. Since I have a right to compensation, I hope for cash spins or with real money spins. Because this had someone at Gamblejoe also get at problems. Therefore, it does not matter if Jokerstar is not to blame, because the third party providers are partners of yours and you have to solve it faster in favor of the customer. You could have simply booked 15 euros only on the account as an advance, since you have the money anyway quasi, someone of you manages just the 15 euros. I hope I get a positive response in a timely manner, otherwise I will publish it even more on larger platforms.


With kind regards


Reply Jokerstar Support:


Hello ...,


i will try to give you a hopefully positive answer tomorrow.


I have once again informed the relevant department at full speed.



It can not be that something like this can be ok and I get no compensation and manage with my money. Therefore, I ask here for help, maybe the dear Caro has time again.

Love greetings


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Hightower
Top Member

Jokerstar deposit problem

2nd May. 2023, at 04:36 pm CEST#2
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The problem I also had, with me was the Provider but Klarana, after more than 4 weeks and Verification of Jokerstar I then had the money in the account, was a real procedure!!! Why and why that happened no one could tell me

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hustlehoff
Expert

Jokerstar deposit problem

2nd May. 2023, at 04:41 pm CEST#3
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Actually, it's an absurdity not to book you the 15€ just like that, when you have provided all the evidence that the Giropay transaction went smoothly and the money was debited from your checking account.

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TheFighter86
Rookie

Jokerstar deposit problem

2nd May. 2023, at 04:51 pm CEST#4
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hustlehoff wrote on 02.05.2023 at 16:41: Actually an unding you the 15€ not just so to book, if you have provided all the evidence that the Giropay transaction went smoothly and the money was debited from your checking account.

If you have a reputable company yes. I hope I may say(write) you to you. What kind of claim for damages do I have? Is now a German licensed online casino? The 10 free spins with 10 cents each I have deleted directly as compensation. It was also a case with the free spins, because if I had taken them, my real money if it would have come on it, automatically to the Bonus money and could then pay out a maximum of 100 euros when reaching the turnover requirements. I wonder, do the operators think the players are so stupid or incompetent people work there?

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TheFighter86
Rookie

Jokerstar deposit problem

2nd May. 2023, at 04:54 pm CEST#5
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Hightower wrote on 02.05.2023 at 16:36: I also had the problem, but with me the Provider was Klarana, after more than 4 weeks and review of Jokerstar I then had the money in the account, was a real procedure!!! Why and why that happened no one could tell me

Since but also hopefully got a compensation, since it is a German casino must offer something like that. Otherwise, they have simply managed the money from them and of course not written the truth why it took so long.

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hustlehoff
Expert

Jokerstar deposit problem

2nd May. 2023, at 05:00 pm CEST#6
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Sure you can call me by my first name <3 I have no idea what you're entitled to if that's what you mean legally, but I would push via communication for a fair compensation out of goodwill that isn't tied to any bonus / turnover requirements, mentioning that you deleted the 10 spins you got because you didn't know if it was tied to anything because it obviously wasn't your fault and you did everything right when you deposited via Giropay.

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TheFighter86
Rookie

Jokerstar deposit problem

2nd May. 2023, at 05:17 pm CEST#7
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Maybe the dear Caro or another mod can help here, because I have selsbt not even experienced at Platin Casino or Slothunter, although I've been at Solthunter for ages nothing more deposited. Slothunter has beestimmt still the strict payout rules with proof of pay, etc.

I miss the transparency with such a long Deposit period. I feel robbed and hope that I get an appropriate compensation from the culprit.

At JackpotPiraten the deposits always went directly through with Giropay and were in the account in a few seconds. Therefore, I wonder why here at Jokerstars, that also has the German license, makes such problems? Jokerstars writes that they have "HORRIBLE" no fault, but who writes the truth here?

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TheFighter86
Rookie

Jokerstar deposit problem

2nd May. 2023, at 07:12 pm CEST#8
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Update:

Jokerstar Support from Barbara:


Hello ...,


thank you for your message again.

I am very sorry that there were discrepancies with your deposit.

Of course, we have forwarded your request to our specialist department for review.

Unfortunately, I have to ask you for a little patience, as the review will take a little more time.

As soon as we receive a feedback, we will contact you immediately via email.

Have a nice evening TheFighter86



I think they are screwing with me here. Now everything will be forwarded again to the specialist department for checking. Do they really think I'm that stupid?

Again to the context of the support about Stephan from Jokerstar from yesterday:

Hello ...,


i will try to give you a hopefully positive answer tomorrow.


I have once again informed the relevant department at full speed.


If you have any further questions, we are available personally on weekdays from 8:00 a.m. to midnight via live chat. On weekends and holidays, we are available from 11:00 a.m. to midnight.

TheFighter86 Reach for the stars
Stephan & your Jokerstar Team


What should I do now?


TheFighter86

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TheFighter86
Rookie

Jokerstar deposit problem

2nd May. 2023, at 11:13 pm CEST#9
1 Like

Liked this post: Avatar von hustlehoff hustlehoff
Update:

Deposit was suddenly there, automatic email came from Jokerstar, yet there was nothing personal in it from Barbara or dear Stephan. So a standard Deposit email as confirmation.

Nevertheless I got no compensation, it was written that I will be notified by email. No statement to the incident etc. I do not find serious in my opinion. I will definitely no longer deposit there. Then rather JackpotPiraten, since the money is immediately on it.

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roccoammo11
Expert

Jokerstar deposit problem

3rd May. 2023, at 04:09 am CEST#10
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TheFighter86 wrote on 02/05/2023 at 23:13: Update:

Deposit was suddenly there, automatic email came from Jokerstar, yet there was nothing personal in it from Barbara or dear Stephan. So a standard Deposit email as confirmation.

Nevertheless I got no compensation, it was written that I will be notified by email. No statement to the incident etc. I do not find serious in my opinion. I will definitely no longer deposit there. Then rather JackpotPiraten, there is the money immediately on it.

would you actually feel better if someone had explained this technical problem to you?

i had already with all payment methods now sooner or later times a problem..this is extremely annoying when depositing but just because that happens once - is not a reason to blame the casino! the support staff in chat have always answered you friendly & your problem was solved! in my opinion, jokerstar is also definitely the better choice than jackpotpiraten but that should each decide for themselves!

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TheFighter86
Rookie

Jokerstar deposit problem

3rd May. 2023, at 01:00 pm CEST#11
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roccoammo11 wrote on 03.05.2023 at 04:09:

would you actually feel better if someone explained this technical problem to you?

i have had a problem with all payment methods at one time or another..this is extremely annoying when depositing but just because it happens once - is no reason to blame the casino! the support staff in chat always answered you kindly & your problem was solved! in my opinion Jokerstar is also definitely the better choice than JackpotPiraten but everyone should decide that for themselves!

Hello, this problem has already occurred a few weeks ago with Jokerstar. Therefore, in fact, Jokerstar is the worse choice as far as deposits are concerned. What should be different at Jackpotpiraten? Are virtually the same Provider of the slots, only the deposits go that immediately, not as with Jokerstar. In addition, I was sold by email in my opinion for stupid and got only 10 free spins per 10 cents with max cashout of 100 euros. My real money was not there yet. Had I taken the free spins or leave so, would my real money simply so if it had been booked, automatically to the Bonus money and may then pay out a maximum of 10 euros when reaching the turnover requirements. Is there ok for them?

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roccoammo11
Expert

Jokerstar deposit problem

3rd May. 2023, at 02:11 pm CEST#12
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TheFighter86 wrote on 03.05.2023 at 13:00:

Hello, this problem has already happened a few weeks ago at Jokerstar. Therefore, in fact, Jokerstar is the worse choice as far as deposits are concerned. What should be different about JackpotPiraten? Are virtually the same Provider of the slots, only the deposits go that immediately, not as with Jokerstar. In addition, I was sold by email in my opinion for stupid and got only 10 free spins per 10 cents with max cashout of 100 euros. My real money was not there yet. Had I taken the free spins or leave so, would my real money simply so if it had been booked, automatically to the Bonus money and may then pay out a maximum of 10 euros when reaching the turnover requirements. Is there ok for them?

yes that's annoying! I understand very well. this problem had but not everyone & twice probably really only you! these 10fs without Deposit should bridge your waiting time because you've cried so rum & were a good will of support! jokerstars could not determine any problem with themselves and come to meet you anyway.that's not self-evident!tipwin was from now on also ewig down & there was not even infos whether the ever come back online

you definitely did not get the 10fs so that your deposit is bonus bound! this is a licensed casino & no bottle collectors who have such a need!! if you still feel so betrayed then describe your problem to the gambling authority! it forces you to play there & as I said technical problems occur in every oc sooner or later times...even offline in the arcade machines sometimes hang...

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TheFighter86
Rookie

Jokerstar deposit problem

4th May. 2023, at 02:54 am CEST#13
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roccoammo11 wrote on 03.05.2023 at 14:11:

yes that's annoying! i understand very well. but not everyone had this problem & twice probably really only you! these 10fs without Deposit should bridge your waiting time because you've cried so rum & were a good will of support! jokerstars could not determine any problem with themselves and come to meet you anyway.this is not self-evident!tipwin was from now on also ewig down & there was not even infos whether the ever come back online

you definitely did not get the 10fs so that your deposit is bonus bound! this is a licensed casino & no bottle collectors who have such a need!! if you still feel so betrayed then describe your problem to the gambling authority! it forces you to play there & as said technical problems occur in every oc sooner or later times..even offline in the arcade machines sometimes hang...

Hello, first of all I do not "cry" around but take my experience with the casino in here. Have apparently not read the emails carefully. It was not clarified until now by email why it had taken so long. I was lied to by email and sold stupid. It would have been cool to give me the 15 euros simply as an advance payment, the casino had my bank statement and even the email of the payment guarantee of Giropay get. Nevertheless, I got nothing for days. Even if the casino was not at fault, the real culprit would still have to pay compensation for it. Another comment here from Hightower wrote that he already has to wait 4 weeks for his deposit. Do you think that's ok too or funny? By the way it has given in the 15 euros exactly 1 time free spins on 10 cents and have made it 1.30 euros. After that nothing went, you should avoid this casino or generally all German licensed casinos and best not gamble more. Because with such poor RTP, these casinos will soon go bankrupt I think, since more and more stop playing at German casinos.

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Begbie
Elite

Jokerstar deposit problem

4th May. 2023, at 07:48 am CEST#14
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If Jokerstar were customer-oriented, they would have credited you the 15€ in advance.
Do many casinos so. If the account was funded and the payment was triggered, that should actually get the casino (successful transaction, transaction was not canceled for lack of funds).
Since the club (once again) has not covered itself with glory.

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roccoammo11
Expert

Jokerstar deposit problem

4th May. 2023, at 08:10 am CEST#15
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Begbie wrote on 04.05.2023 at 07:48: If Jokerstar were customer oriented they would have credited you the 15€ in advance.
Is what many casinos do. If the account was funded and the payment was triggered, that should actually get the casino (successful transaction, transaction was not canceled for lack of funds).
Since the club (once again) has not covered itself with glory.

no german licensed casino does that! would be much too easy!!!

with the 10fs they were already violently accommodating

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