I can understand But as far as the problem is concerned, I would not worry, that can happen. Regarding the casino, I can not say anything, because I do not know
Hello,
I also have a question about this
I had my 1st win on 7/29, submitted all documents and also got a mail from the casino that my money will be on the account soon. The money is not on it until today.
2. Win on 1.8. confirmation mail that money is soon on my account. Was it then also on 3.8.
Chatted with support, I should mail my account statements. I am honestly not so enthusiastic about it.
They already have
They want to see my sales since 29.7
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8th Aug. 2018, at 01:08 am CEST#20
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Farm Worker wrote on 2018-08-06 at 18:29
The withdrawal is yes by trustly. Ne, the casino is waiting for confirmation from my Deposit by instant transfer.
Let's wait and see. I just wanted to know if something like this has already happened to others, for reassurance.
Can understand your anxiety, once had a similar case.
That was at Quasar, I wanted to pay out something, but the money has been waiting. When I asked the support, they said I still had a total of two deposit open. I was explained, could also prove that the money was posted, but it was not debited from my account. I then instructed the money again and got my expected payout relatively quickly.
The strange thing about the story was, however, that the error with the not debited payments, was already about four months ago and I still received payments.
No idea how there can be errors, but it yes me is something similar happened.
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I also have a question about this
I had my 1st win on 7/29, submitted all documents and also got a mail from the casino that my money will be on the account soon. The money is not on it until today.
2. Win on 1.8. confirmation mail that money is soon on my account. Was it then also on 3.8.
Chatted with support, I should mail my account statements. I am honestly not so enthusiastic about it.
What should I do?
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If you have your money, play somewhere else. There are plenty of reputable casinos
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You have written" it was then also on 3.8." What was meant by that?
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Then send them your account statement.you can black out everything, the main thing that they see that you are the account holder.
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They want to see my sales since 29.7
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Can understand your anxiety, once had a similar case.
That was at Quasar, I wanted to pay out something, but the money has been waiting. When I asked the support, they said I still had a total of two deposit open. I was explained, could also prove that the money was posted, but it was not debited from my account. I then instructed the money again and got my expected payout relatively quickly.
The strange thing about the story was, however, that the error with the not debited payments, was already about four months ago and I still received payments.
No idea how there can be errors, but it yes me is something similar happened.
Hope you get your money soon.
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