I despair, registration via Trustly Direct (Hyperino)

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Lebu89

Topic Creator

Forum posts: 5 Member since: 04.05.2020

I despair, registration via Trustly Direct (Hyperino)

4th May. 2020, at 10:01 pm CEST#1

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Good day,
i try to describe my problem!
I wanted to register Saturday on Hyperino, after I clicked on register came as an alternative sign up with Trustly .
I selected this option, it came directly a Deposit request without personal data matching.
I chose 30 euros, after I entered my bank code and my bank ID + pin, the amount was deducted directly.
I waited 10 minutes but nothing happened, there was no redirection to another page.
After consultation with the direct support I should give my account data which unfortunately do not exist
Thereupon the conversation was ended directly without helping me further ...
In the meantime I have communicated with Trustly by email, but the answer was that I have to contact the merchant.
After another unsuccessful contact with the Hyperino support I have now come to the decision to turn to you to take your help in the claim.
Is there any experience ?
How should I behave?

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Lebu89

Topic Creator

Forum posts: 5 Member since: 04.05.2020

I despair, registration via Trustly Direct (Hyperino)

7th May. 2020, at 06:46 pm CEST#2

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Can no one help me?

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Expert

ruhrpott

Forum posts: 1.164 Member since: 09.07.2018

I despair, registration via Trustly Direct (Hyperino)

7th May. 2020, at 06:54 pm CEST#3

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With Trustly it happens from time to time that it takes a while until the deposits arrive at the casino. Since Saturday until now, however, I find too long. I would write again explicitly to the casino, preferably by mail and ask that they look at it. Send them a screenshot from your online banking to see that the money is down from your account

What else could have happened is: the money is down, but the simultaneous registration somehow did not work. If this is the case, Trustly will credit the money back to your account, but this may take some time, so please contact the casino again as described above.

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M****n

Forum posts: 13 Member has been banned

I despair, registration via Trustly Direct (Hyperino)

7th May. 2020, at 07:10 pm CEST#4

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ruhrpott wrote on 07.05.2020 at 18:54: With Trustly it happens from time to time that it takes a while until the deposits arrive at the casino. Since Saturday until now, however, I find too long. I would write again explicitly to the casino, preferably by mail and ask that they look at it. Send them a screenshot from your online banking to see that the money is down from your account

What else could have happened is: The money is down, but the simultaneous registration somehow did not work. If this is the case, Trustly will credit the money back to your account, but this may take some time, so please contact the casino again as described above.

I experienced exactly the same thing on Saturday evening. I was able to inquire via chat as well.... 50 euros via Trustly. The money should be transferred back to me from Trustly but nothing happened. The chat advisor said that the money had not arrived, which I also believe. Now the question is when Trustly will pay back the money. How long should I wait? Never Deposit with Trustly again!!!

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Rookie

existenzrippa

Forum posts: 82 Member since: 29.10.2018

I despair, registration via Trustly Direct (Hyperino)

7th May. 2020, at 09:59 pm CEST#5

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with me it took 7 days at that time at sunmaker until the money has been booked via trustly. i have deposited like a madman equal to 5x... because i thought the Deposit has not worked... So attention!!!

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Lebu89

Topic Creator

Forum posts: 5 Member since: 04.05.2020

I despair, registration via Trustly Direct (Hyperino)

8th May. 2020, at 12:48 am CEST#6

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ruhrpott wrote on 07.05.2020 at 18:54

What else could have happened is: The money is down, but the simultaneous registration somehow didn't work. If this should be the case Trustly will credit you the money again, but this can take some time, so: Please contact the casino again as described above.

Yes, that is exactly what happened. No account has come to stande! The Live Chat employee said that I should rather make a normal registration without Trustly. I have then also done, but have not yet deposited any money because I want to wait and see what happens with the other money.
I have already sent 4 emails, 2 to Trustly and 2 to Hyperino. Trustly has answered the first time only in English that I have to turn to the Dealer, on the second came only no answer! Hyperino replied only that I have not made a Deposit on my account .... probably they have assigned my account based on my email address.... on the second email also came no response.

I wait now until Monday, if until then the money was not booked back I see further.

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Experienced

Denjo889

verified

Forum posts: 470 Member since: 01.06.2018

I despair, registration via Trustly Direct (Hyperino)

8th May. 2020, at 09:02 am CEST#7

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Is that also with you so at hyperino if you want to register normally that in the end you have to verrefezieren with Klarna because I have no online banking I can not register there at the casino is that normal that you can not register without online banking there? Does anyone have a plan solution for me

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Lebu89

Topic Creator

Forum posts: 5 Member since: 04.05.2020

I despair, registration via Trustly Direct (Hyperino)

17th May. 2020, at 04:50 pm CEST#8

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Money is still not on it .... just avoid the casino!
Thanks

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Amateur

Sascha666

Forum posts: 194 Member since: 29.01.2018

I despair, registration via Trustly Direct (Hyperino)

17th May. 2020, at 09:30 pm CEST#9

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Something OT, but is not hyperino the casino with the baxxter advertising?
At the sight of this clip comes yes a maggot in gagging, seems totally unseriös, what makes you want to register there? 😂
Maybe they have cribbed the payment morality for Bonuses from the namesake Wunderino, which would then be the super disaster

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Lebu89

Topic Creator

Forum posts: 5 Member since: 04.05.2020

I despair, registration via Trustly Direct (Hyperino)

17th May. 2020, at 10:58 pm CEST#10

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Hyperino and Wunderino are one...
Had to unlock me first at Wunderino so I can play at Hyperino!

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Deposit and withdrawal methods: I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

I despair, registration via Trustly Direct (Hyperino)

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