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Deposit and withdrawal methods: Help deposit - money gone

Topic created on 08th Jan. 2023 | Page: 1 of 3 | Answers: 21 | Views: 3,686
Tanja1987
Rookie

Help deposit - money gone

8th Jan. 2023, at 10:02 am CET#1
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Hello all,
i hope that someone can help me? I have made a Deposit of 30€ on 05.01.23 around 22 clock at Wunderino via Sofort Überweisung with Klarna.
The amount was debited from my account directly but on my player account at Wunderino the money has not been credited until today. I have already written several times to the chat and described the problem but another statement than "the money has not yet reached us" I do not get to hear from them. I have also contacted Klarna's customer service and they tell me that the money is still hanging somewhere at Worldpay...
What can I do now?
30€ is not the world but I don't want to give it away either.
I am very grateful for any help.

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Marcellovic
Amateur

Help deposit - money gone

8th Jan. 2023, at 11:52 am CET#2
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
I guess that the payment was processed like a normal bank transfer and your money was credited to your Wunderino account by Wednesday at the latest.

I also had the problem once that I deposited via SOFORT and it took several days until the money was credited to my casino account.

Have a little patience, everything will be fine

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Tanja1987
Rookie

Help deposit - money gone

8th Jan. 2023, at 11:58 am CET#3
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Thanks for the message.
Yes I am a little puzzled, because when I went so far about immediate Deposit then the amount was also always immediately on the player account on it just not this time.

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roccoammo11
Expert

Help deposit - money gone

8th Jan. 2023, at 12:04 pm CET#4
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that's really annoying when not even the immediate Deposit works..I had also already..also with Skrill & paysafe..but technical errors are now times never excluded..but your money is not gone.hope it comes soon to where it should go

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Tanja1987
Rookie

Help deposit - money gone

8th Jan. 2023, at 12:16 pm CET#5
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It is also really annoying especially when you do not get clear answers whether from Wunderino or Klarna. Everyone blames the other and no one really knows where the money is in the end.

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frapi07
Elite

Help deposit - money gone

8th Jan. 2023, at 12:27 pm CET#6
1 Like

Liked this post: Avatar von xorbit2033 xorbit2033

Tanja1987 wrote on 08.01.2023 at 10:02: Hello everyone,
i hope that someone can help me? I have made a Deposit of 30€ on 05.01.23 around 22 o'clock at Wunderino via Sofort Überweisung with Klarna.
The amount was debited from my account directly but on my player account at Wunderino the money has not been credited until today. I have already written several times to the chat and described the problem but another statement than "the money has not yet reached us" I do not get to hear from them. I have also contacted Klarna's customer service and they tell me that the money is still hanging somewhere at Worldpay...
What can I do now?
30€ is not the world but I don't want to give it away either.
I am very grateful for any help.

has also happened to me with Skrill. I wanted to deposit something, but it never worked. There always came so ne error message. At some point I looked in my banking app and saw that there were funds deducted. But nothing arrived at the casino. First I contacted the casino and they said that I should wait. Bank right at 8 o'clock called and tried to call back the bookings. Did not work. Sometime in the afternoon I contacted Skrill by phone and explained the incident to them. Skrill opened a ticket and asked me to wait 2 days and submit the transfers. After the 2 days I did that and then they ordered an internal investigation and after 6 hours the money came back.

It was the same with me. It was not directly Skrill, but EPS by Skrill. With you it is just Sofort and Klarna. Ultimately, however, Klarna should be able to solve it.

Therefore, my tip : do not waste time with the casino live support, they are slow. Klarna is the right contact. If nothing comes in the account by Monday, then I would contact Klarna again. If they can't do "anything" (i.e. order no investigation, no ticket, nothing), then ask them to give you a phone number of Wordpay so you can contact them.

I had this on nen Tuesday and Friday I had my money back. So, should be resolved within 5 business days! Friday I would consider a holiday.

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Pillum93
Rookie

Help deposit - money gone

8th Jan. 2023, at 02:36 pm CET#2
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I've even had this happen with a credit card. Since that also hung with some "intermediate provider". Has lasted 6 days until it was back on the card

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Julian
Elite

Help deposit - money gone

8th Jan. 2023, at 03:25 pm CET#3
1 Like

Liked this post: Avatar von xorbit2033 xorbit2033
Hey Tanja1987,

Can only agree with the previous speakers, had in the past also had the situation that I had made a Deposit on a Thursday / Friday, and then this has arrived only on the next Monday.

Unfortunately, we ourselves no longer have a contact person for Wunderino, which is why we can unfortunately not ask for you.
But I would not worry about it in your place, try to be patient until tomorrow at noon and if the money still should not be on it, then contact the best simply again the support at Wunderino.

But I'm almost sure that your money should come tomorrow already on it.

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Tanja1987
Rookie

Help deposit - money gone

8th Jan. 2023, at 03:40 pm CET#4
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Thank you for the numerous messages.
I'll wait for tomorrow and if there is still no clarification I will write Wunderino and Klarna again.
Am just glad that I had not deposited more.

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Julian
Elite

Help deposit - money gone

8th Jan. 2023, at 03:44 pm CET#5
0 Likes

Nobody has liked this post so far

Tanja1987 wrote on 08.01.2023 at 15:40: Thank you for the numerous messages.
I'll wait for tomorrow and if there is still no clarification I'll write to Wunderino and Klarna again.
I'm just glad that I had not deposited more.

Keep us up to date

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