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Deposit and withdrawal methods: Energy Casino - EPS Deposits

Topic created on 22nd Jan. 2021 | Page: 1 of 1 | Answers: 3 | Views: 1,188
Jasy2020
Rookie
I have made a Deposit on 20.01.2021, which has not been credited to me. In the chat it was said- this can take up to 48 hrs!!??

Yesterday I sent an email saying that they told me at the bank that this type of online transfer is UNCONDITIONALLY confirmed with the merchant and the 48 hrs is not justified

I was answered again in English and it said again: it can take up to 48 hrs

Then I sent the bank receipt of the debit and today I got the answer: my bank receipt is not accepted -they need a screenshot of my bank account, where everything can be seen, the debit and all my data
AND!!! They will need up to 3 Tg to check this screenshot!!!!

Well, I did that and sent it by mail. Then I got the answer: "they will not process it - I have to upload it online directly to them"

According to Christoph from Gamblejoe and his test report, the correspondence via email is at least in German - but that's not the case either. Both in the chat and by mail, it was constantly said: I am sorry, but no German agents are available

This is a mess high³



This post has been translated automatically

Hidaruma
Top Member
You are here at the complaints for Platincasino.

I think you are talking about the payment Provider "Online Transfer". When I used this service, the payments were instant. But at Frankcasino they told me that this would be a normal bank transfer. That's why I left the fingers of it.

The at Energy but have great alternatives such as Paysafe card etc. vlt. just choose another method and / or wait the 48 hours.

This post has been translated automatically

Jasy2020
Rookie
i have already paid with the EPS online transfer in several casinos and it was instantly on the casino account...

in addition it says:
EPS Deposits are available immediately

"The gambling Provider receives after completion of the transfer the feedback that the Deposit has been made. Although the actual posting may not expire until within the day, an EPS transfer is a type of guaranteed payment, so your fresh gaming funds are usually available to you immediately."

As it looks - this is not running as usual at EnergyCasino and there is no indication on the homepage regarding this.
That's the point - if I had known that, I would have chosen a different deposit method.

This post has been translated automatically

Jasy2020
Rookie
after 5 tg - my Deposit was captured and now they may transfer me back...no interest to play there anymore...
would therefore not recommend anyone to use the EPS deposit method at EnergyCasino

This post has been translated automatically

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