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Deposit and withdrawal methods: Deposited via another paysafe account

Topic created on 31st Oct. 2021 | Page: 1 of 1 | Answers: 1 | Views: 1,525
Hexenkind85

Deposited via another paysafe account

31st Oct. 2021, at 05:31 am CET#1
0 Likes

Nobody has liked this post so far
Have a nice day

I have deposited at Löwen Play
Using my friend's paysafe account since I don't have one myself.
Sunmaker, PokerStars, Videoslots bsw.
Never had problems there with the payout,
Have registered bank account like ID
But now they want a screenshot of the Paycafe account with name where to see that I have made the deposit. Have 30 € deposited and a win of 1,500 € made overnight
My question now can they now refuse to pay me because I have booked through my friend?
Always thought Paycafe was any.m
Hope there is a possibility that they pay me the money. Otherwise it would be really annoying
LG Steffi. M

This post has been translated automatically

campamocha
Rookie

Deposited via another paysafe account

31st Oct. 2021, at 09:02 am CET#2
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Nobody has liked this post so far
Hello,

this will be rather difficult. GlüStV21 states in paragraph 6b (4)

"Payments to or from a gaming account may only be made from a payment account pursuant to Section 1 (17) of the Zahlungsdiensteaufsichtsgesetz (Payment Services Supervision Act), which has been established in the name of the player with an obligor pursuant to Section 2 (1) number 1 or 3 of the Geldwäschegesetz (Money Laundering Act). Deposits or withdrawals via anonymous means of payment shall not be permitted in remote sales."

Deposits from a payment account (and the mypaysafecard account is a payment account) should actually only have been made if it is in the same name as the player account. Löwenplay does not seem to have carried out the matching process when making the deposit. This is not surprising since the technical platforms (e.g. LUGAS) are not even operational yet and no casino licenses have been issued by Saxony-Anhalt to date.

To date, it has always been internal rules that have caused casinos to ensure that there is no Deposit from- or withdrawal to third parties. Now, agierned under the new GlüStV21, it is a license requirement, therefore applicable law to which the Provider is subject, and thus thus much harder (mM after) to convince the provider to make an exception.

This post has been translated automatically

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