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Deposit and withdrawal methods: Deposit via Sofort ( Klarna )

Topic created on 06th Jan. 2019 | Page: 1 of 1 | Answers: 9 | Views: 2,778
Xqzme

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 03:27 pm CET#1
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Hello all,

I made a Deposit via Sofort (Klarna) on Friday. I usually use Trustly, but unfortunately my tan picture was not displayed, so I decided to use Sofort Klarna. Everything went well, money was credited to SlotsMillion and I played...
Two days later I got a mail from my bank that they have canceled the transfer

For the following reason:
The execution of your transfer to the recipient Alea Gaming Ltd is refused due to business policy reasons. The amount will be credited back to your account. Thank you for your understanding

Is it Klarna? With Trustly I never had it before. Now I have the rennerrei or tomorrow just go to the bank clarify? Or get in touch with Alea Gaming? Or with Klarna? Am at a loss

PS: it's about 30€

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ruhrpott
Expert

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 03:43 pm CET#2
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Hey,
basically, there is only one thing that helps, and that is to ask the bank, preferably on the spot.
The problem is not only the bank's refusal, but also that Slots Million wants its money. That's why it's best to go directly to the bank and ask there

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upola
Legend

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 04:27 pm CET#3
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Or you do nothing at all and take the money...but then you can no longer play at Slotmillions

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T0uchTheSky
Elite

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 04:31 pm CET#4
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Use the search function here in the forum, we had this topic already a few times ^^

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Xqzme

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 05:04 pm CET#5
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Thanks for the answers.

Search function have yes used but am vlt too stupid for it ^^
Will times start the search again

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T0uchTheSky
Elite

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 05:13 pm CET#6
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Xqzme

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 05:54 pm CET#7
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campamocha
Rookie

Deposit via Sofort ( Klarna )

6th Jan. 2019, at 06:56 pm CET#8
4 Likes

Liked this post: Anonym, Anonym, Anonym, Avatar von Spectral Spectral
To explain the difference why this can happen with Sofort and not with Trustly (in this case):

1. Sofort - here a direct bank transfer takes place between the customer's bank account and Alea Gaming's bank account. Sofort is just a technical service Provider that practically simplifies the transaction, in that Sofort identifies itself for the customer in online banking. Customer then confirms the transaction with his TAN/password etc. Important - Sofort does not receive the money! This goes directly from customer bank account to casino bank account. Thus, for the customer bank is also the recipient clearly visible = Alea. This is here apparently, on the part of the bank not wanted, therefore a non-execution of the transaction

2. Trustly - here this is a bank transfer between the customer's bank account and a bank account of Trustly. Thus, the "actual use" of the funds is not apparent to the executing bank, therefore the transfer goes through. Trustly then transfers the money to the casino. In other words, Trustly is in the money flow

So it is not transparent for the sender bank and that is why Trustly works in this case. This is one of the main reasons why there are intermediaries that sit in the money flow. For example e-wallets, prepaid cards or even services like Trustly or some others


Hope that makes sense - just as background.

J

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Anonym

Deposit via Sofort ( Klarna )

7th Jan. 2019, at 03:33 am CET#9
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campamocha wrote on 01/06/2019 at 18:56: To explain the difference why this can happen with Sofort, and not with Trustly (in this case):

1. Sofort - here there is a direct bank transfer between the customer's bank account and Alea Gaming's bank account. Sofort is just a technical service Provider that practically simplifies the transaction, in that Sofort identifies itself for the customer in online banking. Customer then confirms the transaction with his TAN/password etc. Important - Sofort does not receive the money! This goes directly from customer bank account to casino bank account. Thus, for the customer bank is also the recipient clearly visible = Alea. This is here apparently, on the part of the bank not wanted, therefore a non-execution of the transaction

2. Trustly - here this is a bank transfer between the customer's bank account and a bank account of Trustly. Thus, the "actual use" of the funds is not apparent to the executing bank, therefore the transfer goes through. Trustly then transfers the money to the casino. In other words, Trustly is in the money flow

So it is not transparent for the sender bank and that is why Trustly works in this case. This is one of the main reasons why there are intermediaries that sit in the money flow. For example e-wallets, prepaid cards or even services like Trustly or some others


Hope that makes sense - just as background.

J

Good and comprehensible execution ... Thx^^

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Anonym

Deposit via Sofort ( Klarna )

7th Jan. 2019, at 09:51 am CET#10
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Had the problem already
Bank even called about it. I just don't know which casino it was.

Have never received ne mail regarding this, nor would I where blocked

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