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Deposit and withdrawal methods: Depositor despite self-exclusion

Topic created on 13th Aug. 2024 | Page: 1 of 1 | Answers: 7 | Views: 482
DIGIKAL

Depositor despite self-exclusion

13th Aug. 2024, at 11:18 am CEST#1
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GUTS,

I created an account at slotspalace.com in March and made a depositor. My husband also made a depositor in March. My husband self-excluded himself from gambling about 1 year ago. As we use the same PC, he logged into my account.
In the last 120 days, I have deposited around €10,700 from my credit card and my husband €4,000
The account has not been verified to date.

My husband would not have been able to Deposit due to his self-exclusion.

In principle, he shouldn't have been able to deposit anything as my husband already deposited in March.

The casino does not respond to the emails for a refund for my husband.

In general, they do not respond to any emails.

Can anyone tell me how I can proceed. Or is this hopeless?

Mfg

Edit by Julian: Title adjusted due to capitalization

This post has been translated automatically

Hanshanshans
Elite

Depositor despite self-exclusion

13th Aug. 2024, at 11:45 am CEST#2
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DIGIKAL wrote on 13.08.2024 at 11:18 am: Hello,

I created an account at slotspalace.com in March and made a depositor. My husband also made a depositor in March. My husband self-excluded himself from gambling about 1 year ago. As we use the same PC, he logged into my account.
In the last 120 days, I have deposited around €10,700 from my credit card and my husband €4,000
The account has not been verified to date.

My husband would not have been able to Deposit due to his self-exclusion.

In principle, he should not have been able to deposit anything as my husband already deposited in March.

The casino does not respond to the emails for a refund for my husband.

In general, they do not respond to any emails.

Can anyone tell me how I can proceed. Or is this hopeless?

Mfg

The self-exclusion from gambling is an Oasis ban?

I opened the slotspalace page. Don't know where they are licensed, if anywhere, but it's definitely not a DE license.
That means, of course, that the self-lock does not apply here.
Just say spontaneously, it's pretty hopeless.

This post has been translated automatically

gamble1
Icon

Depositor despite self-exclusion

13th Aug. 2024, at 02:31 pm CEST#3
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Nobody has liked this post so far


DIGIKAL wrote on 13.08.2024 at 11:18 am: Hello,

I created an account at slotspalace.com in March and made a depositor. My husband also made a depositor in March. My husband self-excluded himself from gambling about 1 year ago. As we use the same PC, he logged into my account.
In the last 120 days, I have deposited around €10,700 from my credit card and my husband €4,000
The account has not been verified to date.

My husband would not have been able to Deposit due to his self-exclusion.

In principle, he shouldn't have been able to deposit anything as my husband already deposited in March.

The casino does not respond to the emails for a refund for my husband.

In general, they do not respond to any emails.

Can anyone tell me how I can proceed. Or is this hopeless?

Mfg

Edit by Julian: Title adjusted due to capitalization


You say your husband has logged into your account do you mean casino account or bank account ?

If he played on his account with your bank details and you ask the casino for a refund you do this on the basis that you say he stole your money as many providers in the past wanted a police report as a basis and more or less as confirmation otherwise anyone who lost could start with it

It was only different with minors, such as the child who deposited with mom's credit card, where it was usually reimbursed without any problems

If your husband has logged into your casino account and played via your account, there will be no refund as you as the account holder must ensure that no one else has access to your account in this case, the exclusion does not matter as it was then your account whether you are playing or a blocked account is not relevant as it is your account

This post has been translated automatically

Kapykapy
Amateur

Depositor despite self-exclusion

13th Aug. 2024, at 02:41 pm CEST#4
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How can you Deposit so much money in such fraudulent places. These bonuscrap things etc. they never wanted to pay me out, there are so many of them.

This post has been translated automatically

Comingsoon19
Experienced

Depositor despite self-exclusion

13th Aug. 2024, at 04:11 pm CEST#5
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Well, the man logged in via her account.

Since he is blocked.

I don't think there will be a refund there either.

This post has been translated automatically

Comingsoon19
Experienced

Depositor despite self-exclusion

13th Aug. 2024, at 04:16 pm CEST#6
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Almost 15000 euros off the credit card. (4000 by your husband) I would talk to my husband if I were you
Ultimately, if you didn't know about it, it's fraud. But as already written in the thread. Negligent on your part as you apparently gave him your login details.


VG

This post has been translated automatically

gamble1
Icon

Depositor despite self-exclusion

13th Aug. 2024, at 04:42 pm CEST#7
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Comingsoon19 wrote on 13.08.2024 at 16:16: Almost 15000 euros off the credit card. (4000 by your husband) I would talk to my husband if I were you
Ultimately, if you didn't know about it, it's fraud. But as already written in the thread. Negligent on your part as you apparently gave him your login details.


VG

The problem with the same device is that you are usually permanently logged in, so you don't even necessarily need the data

This post has been translated automatically

Andre
Expert

Depositor despite self-exclusion

13th Aug. 2024, at 07:39 pm CEST#8
2 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von gamble1 gamble1
Your husband played via your account, so no self-exclusion could have worked at all. You have therefore also violated their terms and conditions and a refund is of course futile. If your husband's self-exclusion was done with "good" intentions and there really is a gambling problem, you should take action together.

This post has been translated automatically

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