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Deposit and withdrawal methods: Commerzbank at Platincasino does not work

Topic created on 25th Jan. 2022 | Page: 1 of 4 | Answers: 33 | Views: 7,799
Barryyy

Commerzbank at Platincasino does not work

25th Jan. 2022, at 10:52 am CET#1
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Nobody has liked this post so far
Hello all,

i have already read here that many people have problems this month to Deposit with a savings bank account via Sofortüberweisung at Platincasino, or it does not work at all.

I had about 1 week ago a profit in the amount of 900€. Wanted to pay out the then and got a day later ne mail that my account was blocked because 3x 10€ payments from 11.01. were reversed by my bank.
The 30€ + 15€ per transaction (75€) they have deducted from my profit and unblocked the account again.
So I cashed out the remaining 825€ without any problems.

I then contacted support as nothing was credited back to my account and everything went down clean.
In response I received that there were currently problems between Sparkasse, Sofort and Platincasino.
But since I am with Commerzbank, I was told that a chargeback takes up to 14 days (today are the 14 days rum, nothing came back). And then I should get in touch again.

4 days ago I played again, but by Trustly, because Sofortüberweisung was apparently blocked on the part of Platincasino.
Have then also won within 10 minutes 300€ and paid them out.

Until today is in the transactions "waiting" without the possibility to cancel the withdrawal.

So I contacted support again who told me again that the banks are withdrawing instant transfers, they are sorting it out full steam and you should wait until February.
The support person told me that any payouts will be put on hold until then.

What if at some point any transfers via Sofortüberweisung are reversed for that period? Who is responsible for the costs, so would they then be allowed to charge the 15€ per transaction? Since it is no fault on the part of the players.

And does anyone who is with Commerzbank also have these problems?

This post has been translated automatically

Barryyy

Commerzbank at Platincasino does not work

25th Jan. 2022, at 11:52 am CET#2
0 Likes

Nobody has liked this post so far
Small update:

I just called Klarna and they told me that the problem is on the part of Ayden(the company that receives the payments and forwards them to Platincasino).

The employee said that's probably where the money is stuck.

This post has been translated automatically

Andrea1008
Rookie

Commerzbank at Platincasino does not work

25th Jan. 2022, at 12:24 pm CET#3
0 Likes

Nobody has liked this post so far
Barryyy wrote on 01/25/2022 at 10:52 am: Hi everyone,

i have already read here that many people have problems this month to Deposit with a savings bank account via Sofortüberweisung at Platincasino, or it does not work at all.

I had about 1 week ago a profit in the amount of 900€. Wanted to pay out the then and got a day later ne mail that my account was blocked because 3x 10€ payments from 11.01. were reversed by my bank.
The 30€ + 15€ per transaction (75€) they have deducted from my profit and unblocked the account again.
So I cashed out the remaining 825€ without any problems.

I then contacted support as nothing was credited back to my account and everything went down clean.
In response I received that there were currently problems between Sparkasse, Sofort and Platincasino.
But since I am with Commerzbank, I was told that a chargeback takes up to 14 days (today are the 14 days rum, nothing came back). And then I should get in touch again.

4 days ago I played again, but by Trustly, because Sofortüberweisung was apparently blocked on the part of Platincasino.
Have then also won within 10 minutes 300€ and paid them out.

Until today is in the transactions "waiting" without the possibility to cancel the withdrawal.

So I contacted support again who told me again that the banks are withdrawing instant transfers, they are sorting it out full steam and you should wait until February.
The support person told me that any payouts will be put on hold until then.

What if at some point any transfers via Sofortüberweisung are reversed for that period? Who is responsible for the costs, so would they then be allowed to charge the 15€ per transaction? Since it is no fault on the part of the players.

And does anyone who is with Commerzbank also have these problems?


Hi! Am at the Sparkasse and have the same problem (see my post) I also had to pay once 15 euros plus the 20 euros, were deducted from my winnings. I was also written that I should get my money back to my account within 14 days. For me, by the way, it was the 10.01. From 10.01 - 12.01 I think the server was down..maybe it has something to do with it. I also do not understand why Platincasino can not answer properly. On my request what is going on, came only one "we are working on it". I could deposit yesterday via Neteller and today suddenly no longer (my account is funded) the machines run totally wild ...I can be happy when I times 1.20 winnings...find it all so strange

This post has been translated automatically

Barryyy

Commerzbank at Platincasino does not work

25th Jan. 2022, at 12:58 pm CET#4
0 Likes

Nobody has liked this post so far
Andrea1008 wrote on 25.01.2022 at 12:24
Hi! Am at the Sparkasse and have the same problem (see my post) I also had to pay once 15 euros plus the 20 euros, were deducted from my profit. I was also written that I should get my money back on my account within 14 days. For me, by the way, it was the 10.01. From 10.01 - 12.01 I think the server was down..maybe it has something to do with it. I also do not understand why Platincasino can not answer properly. On my request what is going on, came only one "we are working on it". I could Deposit yesterday via Neteller and today suddenly no longer (my account is funded) the machines run totally wild ...I can be happy when I times 1.20 winnings...find it all so strange.

Hi Andrea, yes I read your post before I opened this one
So as I said, the problem is with Ayden.
You don't have to worry anymore.
I think we will get the money back and everything will work normally again once they solve the problem.
The only question is how long it will take at their speed

If I don't get a message from Platincasino in 1-2 weeks, I will contact them again...

This post has been translated automatically

Barryyy

Commerzbank at Platincasino does not work

25th Jan. 2022, at 04:20 pm CET#5
0 Likes

Nobody has liked this post so far
Andrea1008 wrote on 25.01.2022 at 12:24
Hi! Am at the Sparkasse and have the same problem (see my post) I also had to pay once 15 euros plus the 20 euros, were deducted from my profit. I was also written that I should get my money back on my account within 14 days. For me, by the way, it was the 10.01. From 10.01 - 12.01 I think the server was down..maybe it has something to do with it. I also do not understand why Platincasino can not answer properly. On my request what is going on, came only one "we are working on it". I could Deposit yesterday via Neteller and today suddenly no longer (my account is funded) the machines run totally wild ...I can be happy when I times 1.20 winnings...find it all so strange.

Hey Andrea, I just saw that since 10:39 am 3x "Sofortüberweisung - Chargeback cancelled" is listed.
So the chargeback was apparently canceled again, however, I have the total 75€ not yet on the game account.

But I am currently in the queue at the live support.

This post has been translated automatically

Silvi2020
Amateur

Commerzbank at Platincasino does not work

25th Jan. 2022, at 05:22 pm CET#6
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Nobody has liked this post so far
Barryyy wrote on 01/25/2022 at 16:20
Hey Andrea, I just saw that since 10:39am there are 3x "Sofortüberweisung - Chargeback cancelled" listed.
So it seems the chargeback was cancelled again, however I still don't have the total 75€ on the game account.

But I am currently in the queue at the live support.

That's what it says for me too, do you have any info yet?

This post has been translated automatically

Andrea1008
Rookie

Commerzbank at Platincasino does not work

25th Jan. 2022, at 05:26 pm CET#7
0 Likes

Nobody has liked this post so far
Barryyy wrote on 01/25/2022 at 16:20
Hey Andrea, I just saw that since 10:39am there are 3x "Sofortüberweisung - Chargeback cancelled" listed.
So it seems the chargeback was cancelled again, however I still don't have the total 75€ on the game account.

Am currently in the queue at the now ha though

I just saw it, but it says 0.00 🤔 with me it should then be 35

This post has been translated automatically

frapi07
Elite

Commerzbank at Platincasino does not work

25th Jan. 2022, at 05:28 pm CET#8
1 Like

Liked this post: Avatar von Andrea1008 Andrea1008
Probably with your transaction history

This post has been translated automatically

Silvi2020
Amateur

Commerzbank at Platincasino does not work

25th Jan. 2022, at 05:35 pm CET#9
0 Likes

Nobody has liked this post so far
So far but no credit on it.... Boy is that just dumb with them, I have there also for days nothing more deposited

This post has been translated automatically

Andrea1008
Rookie

Commerzbank at Platincasino does not work

25th Jan. 2022, at 05:44 pm CET#10
0 Likes

Nobody has liked this post so far
Silvi2020 wrote on 25.01.2022 at 17:35: So far but no credit on it.... Boy is that just dumb with them, I have there also for days nothing more deposited

The Platin meant to me that it would come to my bank account.

This post has been translated automatically

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