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Deposit and withdrawal methods: Casumo refuses to pay out around €7,100

Topic created on 05th Jul. 2018 | Page: 1 of 4 | Answers: 39 | Views: 14,573
m****e

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 06:25 am CEST#1
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Hello,
i am really desperate and ask you urgently for support.
I signed up with Casumo a few weeks ago and played with a few hundred euros. Deposits and withdrawals went smoothly and everything was fine so far. Up to this point, no documents were required from me.
As I said, everything was fine until one night I came home from a party and I totally lost control while playing. I played Live Casino depositing around €7,000 from my credit card and my balance melted down to around €1,000. But I was lucky. I was able to clear my balance to around €7,000 and was happy to be able to clear my credit card account. But unfortunately, the problems began with the payout. Proof of identity in the form of proof of address and proof of identity were required. I uploaded everything and the documents were accepted by Casumo after some time. So tried to cash out again and again the denial. Now a credit card statement was requested, as well as - and this is the hammer - proof of income. So credit card statement uploaded, that was also accepted after some time. The problem now is the proof of income. I have been self-employed for 9 months and therefore cannot yet submit a tax return. I then uploaded a commission statement from my client, but was rejected with the note is should submit a salary statement???
The logic is not comprehensible for me. Casumo supposedly wants to ensure that I can afford to play, but at the same time refuses my payout of €7,000 and continues to leave my account open for deposits.
Just to note, the problems do not relate to bonus conditions, or problems with account opening.
I know that I made a mistake on the night in question and played well above my means.
I am urgently on the payout and ask you for your advice, how I should behave here further???

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S****8

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 08:18 am CEST#2
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hi and welcome

Proof of income ?

What's it to them ?

Absolute bullshit ...that requires at most a bank if you want to have a loan but a casino ?

I can not understand!

Daniel can help you there for sure ?

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m****e

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 08:33 am CEST#3
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thank you very much for the answer. I would be very happy to have Daniel's help.

Edit: Wrong image link removed

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Marqes
Expert

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 08:51 am CEST#4
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But Daniel is on vacation right now, be patient for a bit.

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Julian
Elite

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 08:58 am CEST#5
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Welcome to the forum mradriane,

As Marqes wrote above, Daniel is currently on vacation. Therefore he will not be able to help you at the moment.
However, I have forwarded the post and maybe someone else from the Gamblejoe team will be able to help you.

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Counter
Experienced

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 09:14 am CEST#6
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Hello mradriane,

first of all welcome to our forum. The proof that Casumo requires, is unfortunately nothing out of the ordinary. Often this is practiced when higher deposits were made in a month, because the casinos have to go more and more sure that the players can afford to play at all. Although you are certainly right that this is already strange when it comes to a payout. Matthias has probably already made the experience that Casumo requires this even with higher deposits.

1. Have you ever contacted Casumo support directly and explained your current work situation? I have not been able to read that out of your text.
2. I know it so that you have to submit as a self-employed at the beginning of his activity a monthly sales tax advance return. If this is the case, then you could perhaps submit this as a document. But in any case, talk it over with customer support first.

In addition, Casumo is probably concerned that the incoming funds do not come from criminal activities, according to the MGA license, such checks must be made for higher sums. Otherwise, the casino faces penalties.

The last news of Christoph to the topic
UK GC: 2 million pound fine for the online casino 32Red

The gambling Provider 32Red has now been fined 2 million pounds by the UK Gambling Commission. They had let a player Deposit more than 750,000 pounds without making inquiries about Gambling addiction or investigations into money laundering.




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Anonym

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 11:22 am CEST#7
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Counter wrote on 05/07/2018 at 09:14: Hello mradriane,

first of all welcome to our forum. The proof that Casumo requires is unfortunately nothing out of the ordinary anymore. Often, this is practiced when higher deposits were made in a month, as the casinos have to go more and more sure that the players can afford to play at all. Although you are certainly right that this is already strange when it comes to a payout. Matthias has probably already made the experience that Casumo requires this even with higher deposits.

1. Have you ever contacted Casumo support directly and explained your current work situation? I have not been able to read that out of your text.
2. I know it so that you have to submit as a self-employed at the beginning of his activity a monthly sales tax advance return. If this is the case, then you could perhaps submit this as a document. But in any case, talk it over with customer support first.

In addition, Casumo is probably concerned that the incoming funds do not come from criminal activities, according to the MGA license, such checks must be made for higher sums. Otherwise, the casino is threatened with penalties.

The last news of Christoph to the topic
UK GC: 2 million pound fine for the online casino 32Red






If the casinos really cared if you could afford to gamble, they wouldn't ask for proof of income only after a large payout.

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Anonym

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 12:30 pm CEST#8
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Zockertyp89 wrote on 05/07/2018 at 11:22 am
If casinos really cared if you could afford to gamble, they wouldn't ask for proof of income only when you have a large payout.

Absolutely right. This behavior is hard to beat in audacity and ridiculousness.

If the aim was to ensure that large deposits did not originate from criminal activities, this would have to be done at the time of deposit.

Strangely enough, the moral club is only swung when the money is to be paid out. I am sure that the thread creator could have easily deposited several 1000 euros without the proof would have been required.

And even if someone earns "only" 450 euros a month and this proof can now send to the casino: Will the casino then deny the payout, because it should not be possible with such an income to Deposit more money?

What kind of justification is that supposed to be? "You can't actually afford to deposit that much money, that's why we don't pay you poor sausage anything. "

Absolutely ridiculous. And this "money laundering talk" I can now also no longer hear, because as already mentioned it is only taken seriously when payouts.

LG

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Born4Nothing
Rookie

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 12:33 pm CEST#9
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The casinos don't care about that. They try by all means not to have to make the payout.

Can sing a song about it at 888. My account was killed without warning and I was about 30,000 EUR los with just 5000 EUR deposits.

Luckily I had paid everything with my credit card and could get all deposits back. It was a zero number and I "lost" 25,000 EUR because of it, but I didn't lose anything; they just didn't want to give me the win.

I find the blocking periods for withdrawals much worse. That was I think a few days I should wait until I am entitled to make a withdrawal. So the casinos try to counteract that when you have a win - as in my case - which took place within a few hours and even with a new account.

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PeterPauling
Rookie

Casumo refuses to pay out around €7,100

5th Jul. 2018, at 04:32 pm CEST#10
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Casumo was "was" once my absolute favorite, even 4 digit amounts paid out without problems.
I play again last month (6.2018), wanted to withdraw 20 euros, next day: document request ID.
Only because my old ID card has expired since last year September 17.

Casumo can smack my butt,
immediately blocked for 6 months with reason: Proof of identity

Play at sunmaker at the moment, already cashed out 3 digit amounts without asking for anything.
the same also with Pokerstars, high 3 Stellige sums (600-800 euro) paid out,
never, since 2010 a document required

When I read that again with the 7100 euros and at Casumo I can imagine,
then I'm glad such a casino with my self-lock no longer support



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