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Deposit and withdrawal methods: Casumo payout problems

Topic created on 03rd Jan. 2020 | Page: 1 of 3 | Answers: 27 | Views: 4,857
Makbarbrother
Amateur

Casumo payout problems

3rd Jan. 2020, at 04:49 pm CET#1
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Hello all,

i have the following request and wanted to hear your advice. I deposited at Casumo and wanted to withdraw a win in the amount of 1000 euros.
The Deposit was made via my credit card. Since I can not withdraw the amount to my credit card account, since this is not a credit account, I have of course paid out to my checking account, which, incidentally, with reputable platforms such as sunnyplayer and co is no problem.
Now I have received an email, I should use the same withdrawal function which I used to deposit. I sent the same to their email address, which I shared with you.
By the way I find it strange that there is no Live Chat, like in almost all trustworthy oc's, but only an email address as contact... On the other hand it even says in the Agb's that you would have the possibility to use the live chat. But there is simply none...
My concern is now that this is a rip-off casino, and afterwards simply my account is blocked or simply quergestellt with the payout as you could already read in other threads in other casinos.

Thanks for feedback

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Anonym

Casumo payout problems

3rd Jan. 2020, at 05:10 pm CET#2
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it is not a rip-off casino, but as you Deposit, so they pay out, try to explain to them that the withdrawal via credit card does not work, possibly with proof documents.

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Makbarbrother
Amateur

Casumo payout problems

3rd Jan. 2020, at 05:28 pm CET#3
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As said in other casinos, this is also no problem such as sunnyplayer or Sunmaker. With Sofortüberweisung, you can also pay out normally to your bank account and do not have to create an account there.

But well, if you say that there are no dubious methods are used I'm a bit reassured. And what about the response frequency? Do they take 100 years to respond when it comes to payouts?

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Falko
Icon

Casumo payout problems

3rd Jan. 2020, at 05:35 pm CET#4
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But if I now call Casumo with my PC, then I see at the bottom right 2 speech bubbles. I click on the I can start the chat. Do you play on your cell phone, or why do you see no Live Chat with you?

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G****e

Casumo payout problems

3rd Jan. 2020, at 05:37 pm CET#5
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Live chat also works via cell phone

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Makbarbrother
Amateur

Casumo payout problems

3rd Jan. 2020, at 05:39 pm CET#6
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Yes, me too, but curiously they disappear as soon as you are logged in. There is no Live Chat function to be found anywhere.

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G****e

Casumo payout problems

3rd Jan. 2020, at 05:41 pm CET#7
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Makbarbrother wrote on 03.01.2020 at 17:39: Yes, me too, but curiously they disappear as soon as you are logged in. There is no Live Chat function anywhere to be found.

Normally had to click left at account and co live chat then on the casino page and bottom right or left are then 2 speech bubbles

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Makbarbrother
Amateur

Casumo payout problems

3rd Jan. 2020, at 05:43 pm CET#8
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As I said, I'm not new to this world either. There is nowhere to find anything about Live Chat, neither on the page at Account nor at the very bottom somewhere on the page itself. This is really strange

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Falko
Icon

Casumo payout problems

3rd Jan. 2020, at 05:43 pm CET#9
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Makbarbrother wrote on 03.01.2020 at 17:39: Yes, me too, but curiously they disappear as soon as you are logged in. There is no Live Chat function anywhere to be found.

Then try to contact them without being logged in. I have now also just looked for it, without logging into the casino. Then they still have data, because you have to enter first and last name + email to start the chat.

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Makbarbrother
Amateur

Casumo payout problems

3rd Jan. 2020, at 05:45 pm CET#10
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Yes, I just tried that too. When you click on the bubble it just disappears Try it yourself

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