Canceled payout received anyway

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Junkface

Topic Creator

Forum posts: 3 Member since: 27.01.2020

Canceled payout received anyway

15th May. 2023, at 05:34 pm CEST#1

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Nobody has liked this post so far

Hello,

I requested a withdrawal in a casino and it was cancelled due to technical problems and the amount came back to my balance. Was immediately in the chat because I wanted to know why. There I was told about the technical problem and I should request a new withdrawal.
Have then instead of 500€ only 300€ in order.
Today, both amounts suddenly arrived in separate transfers on my account.

Was just on the casino page now have a minus of 500€ on my balance. I look at the transactions are there the 500€ withdrawal as "finished" and above "payment Return cashout" 500€ bank transfer.

How does the casino get the money back?
Is it only possible if I transfer it back myself or can they do it themselves?

In the chat, unfortunately, they have no idea..

Maybe someone had this before and can help me.

Greetings

This post has been translated automatically

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gamble1

Forum moderatorverified

Forum posts: 6.421 Member since: 21.04.2019

Canceled payout received anyway

15th May. 2023, at 08:48 pm CEST#2

1 Like

Liked this post: hustlehoff

Junkface wrote on 05/15/2023 at 5:34 pm: Hello,

I requested a withdrawal in a casino and it was cancelled due to technical problems and the amount came back to my balance. Was immediately in the chat because I wanted to know why. There I was told about the technical problem and I should request a new withdrawal.
Have then instead of 500€ only 300€ in order.
Today, both amounts suddenly arrived in separate transfers on my account.

Was just on the casino page now have a minus of 500€ on my balance. I look at the transactions are there the 500€ withdrawal as "finished" and above "payment Return cashout" 500€ bank transfer.

How does the casino get the money back?
Is it only possible if I transfer it back myself or can they do it themselves?

In the chat, unfortunately, they have no idea..

Maybe someone had this before and can help me.

Greetings

DE license casino = Best contact search otherwise reminder and Debt collection

Malta/Curacao Casino = can look for the contact but have legally no possibility to collect the money because there is no permission in DE

If you want to pay it even in a non-licensed casino simply Deposit on the account and is good

This post has been translated automatically

Junkface

Topic Creator

Forum posts: 3 Member since: 27.01.2020

Canceled payout received anyway

15th May. 2023, at 09:53 pm CEST#3

0 Likes

Nobody has liked this post so far

It is a Curacao casino. Do not know if you can name names.

Will wait and see if they get in touch. If not, good for me.

Thank you for the quick reply 👍

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Top Member

genrix

Forum posts: 673 Member since: 14.04.2020

Canceled payout received anyway

16th May. 2023, at 12:02 pm CEST#4

1 Like

Liked this post: Muschmusch

Be happy about the money and do not pay there any more.

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Expert

roccoammo11

verified

Forum posts: 1.593 Member since: 20.08.2020

Canceled payout received anyway

17th May. 2023, at 06:07 am CEST#5

2 Likes

Liked this post: chilliy, Max_Bet

i do not understand the problem?!

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Expert

Falke

Forum posts: 1.797 Member since: 06.03.2020

Canceled payout received anyway

17th May. 2023, at 12:46 pm CEST#6

1 Like

Liked this post: Lionking

Junkface wrote on 15.05.2023 at 21:53: It is a Curacao casino. Don't know if it's ok to name names.

Will wait and see if they get back to me. If not, good for me.

Thank you for the quick reply 👍

If it is a Curacao casino, then do not play there anymore and keep the money. And if they threaten with anything - just don't take it seriously. They can do exactly nothing.

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Expert

refucs

Forum posts: 1.290 Member since: 03.08.2022

Canceled payout received anyway

17th May. 2023, at 03:43 pm CEST#7

9 Likes

Liked this post: chilliy, david84, Donnie, Falke, Junkface, kleo7777, LuckyNoob, Max_Bet, roccoammo11

Falcon wrote on 05/17/2023 at 12:46 PM:

If it is a Curacao casino, don't play there anymore and keep the money. And if they threaten with anything - just don't take it seriously. They can do exactly nothing.

I would turn the KYC game around now and first request bank statements from their bank, electricity bill, ID card from the CFO with selfie etc... xD xD

and then think again 3 months and again by e-mail to tell that currently a Deposit / repayment is not possible because there are probably technical problems with the payment Provider of them xD xD xD

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Expert

Max_Bet

verified

Forum posts: 1.354 Member since: 16.02.2020

Canceled payout received anyway

17th May. 2023, at 03:45 pm CEST#8

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Nobody has liked this post so far

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD

and then think again 3 months and again by e-mail to tell that currently a Deposit / refund is not possible because there are probably technical problems with the payment Provider of them xD xD xD

Made my day 😁

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Expert

Falke

Forum posts: 1.797 Member since: 06.03.2020

Canceled payout received anyway

17th May. 2023, at 03:49 pm CEST#9

0 Likes

Nobody has liked this post so far

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD

and then think about it for another 3 months and send another email saying that a deposit/refund is currently not possible because there are probably technical problems with their payment Provider xD xD xD

Haha, Super. Yes, that would be a really fun idea.

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Amateur

chilliy

Forum posts: 110 Member since: 10.02.2019

Canceled payout received anyway

17th May. 2023, at 08:35 pm CEST#10

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Nobody has liked this post so far

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD

and then think again 3 months and again by e-mail to tell that currently a Deposit / refund is not possible because there are probably technical problems with the payment Provider of those xD xD xD

Herrlich🤣🤣🤣 just the same and no different.

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Anonym

verified

Former Member

Canceled payout received anyway

17th May. 2023, at 08:42 pm CEST#11

3 Likes

Liked this post: chilliy, garfield68, hustlehoff

refucs wrote on 17.05.2023 at 15:43:

I would turn the KYC game around now and first request from them their bank statements, electricity bill, ID card from finance chief with selfie etc... xD xD

and then again 3 months think and again by email communicate that currently a Deposit / refund is not possible because there are probably technical problems with the payment Provider of them xD xD xD

Yes and photo of the casino with Straßecund Hausnummet 😂

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Deposit and withdrawal methods: Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

Canceled payout received anyway

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