Deposit and withdrawal methods: Beware of Trustly (Page 9)

DanyHL2020 wrote on 06/03/2020 at 12:37 pm: Hi there,

I have a problem, made 3 withdrawals via Trustly at Rizk on 22.02.

On Monday 24/02 there were 2 payments in my account.

The 3 payout has not arrived until today.

Under a reference number that was given to me, my bank has found nothing and also said that nothing has been received there in this amount.

How long did the foreign transfers take?
I mean 14 days would be very hard.

I think the money has gone missing on the way.

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danny005 wrote on 25/03/2020 at 00:54: Since when can Trustly (or another payment provider) simply withdraw a transfer again? In my case 2 incoming payments were posted and shortly afterwards both were withdrawn again. But in the case of the latter it is not a direct debit but "reverse booking"? Makes me a bit puzzled, theoretically Trustly could then simply debit money without consent and a return debit note is also not possible in this case.

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campamocha wrote on 25/03/2020 at 09:27

Trustly doesn't do that, your bank does. The checked after the actual authorization - and ultimately decided that this transaction should not take place. With whatever background, it remains to be seen. Then it comes to a "Reversal" - thus arises in most cases payment default at the recipient. Trustly is not allowed to move money on your account without your authorization. Trustly is a payment triggering service - and triggering, no matter in which direction, is only possible if you release the transaction

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danny005 wrote on 25/03/2020 at 11:28 AM
This is about a payout of free play winnings. Don't think my bank (N26) cancelled the incoming transfer by itself again.

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TranceBabe wrote on 04/20/20 at 1:56 pm: Unfortunately, I can't edit my post anymore, so I have to create another one.
The problem still persists
The money has not been credited to Dreamz or posted back to my account as of today
Trustly does not respond to any mail and Dreamz refers me to Trustly. 😡
Does no one here really have an idea what I can do now?
Google does not really help me either.

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Mr_D wrote on 20.04.2020 at 14:18
Had the problem once in another casino 300 euros deposited away from the account but in the casino nothing came for ages have then written to all without success have then simply tried again to Deposit a 10er and lo and behold both sums were credited.Why why the problem existed could tell me to date no one

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